Senior Program Manager, Internal Communications

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At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The Marriott International HQ, located at 7750 Wisconsin Avenue, Bethesda, , 20814 is currently hiring a Senior Program Manager, Internal Communications.

Responsibilities include:

The Senior Program Manager, HR Communications is a member of the HR Communications + Change Management Team at Marriott International, responsible for leading the design and execution of effective communication strategies for priority HR initiatives. This communications expert brings a deep understanding and creative approach to internal communications, leveraging traditional channels, digital tools, industry best practices, visual storytelling, and analytics and insights to engage our diverse communities of leaders and associates around the world. This position is located in Bethesda, Maryland and will work with the Vice President of HR Communications to support change management and communications strategies that drive awareness, educate and inspire associates at our hotels around the world.

This is a Hybrid role (2–3 days a week in office) at our Bethesda, MD HQ.

CORE WORK PRIORITIES:

• HR Initiative Communications + Change Management: Design and execute communications strategies for a diverse set of key HR initiatives and other priorities as assigned, including but not limited to: benefits, workforce technology (mHUB), talent acquisition, learning and development, talent management tools, and more. This includes strategy development and tactical plan execution, stakeholder engagement and creative production (e.g., print and digital assets, visual presentations, copywriting), development of messaging and communications for diverse channels, intranet design, webinar execution, leadership reviews and more. Partners closely with the learning organization to co-create educational plans when appropriate.
• HR Comms Channel Management: Lead editor and content contributor/curator for our global HR communication channels including newsletters, digital sites, intranet and more. Craft communications + supporting resources to to drive usage, leverage data and analytics and insights to define the future, contribute to tools of the future.
• Project Management: Work with HR stakeholders (COEs, change management, learning) to navigate multiple projects simultaneously, managing complex content, crafting thoughtful, clear + concise messaging, effectively managing tight deadlines and deliverable reviews, and more.
• Client Relationship Management: Builds and maintains client-focused partnerships that strengthen relationships with key stakeholders including HR COEs, continent teams and other business leaders. Maintain a flexible work style that encourages cross-functional collaboration and coordination. She/He must be adept at influencing others, tapping diverse sources of information, leaning in and identifying opportunities, anticipating challenges and finding solutions, and devising and executing integrated and impactful communications + engagement strategies to deliver against current and future team priorities.
• Team Engagement: Contributes to an engaging and rewarding work environment for a team of communications + change management professionals that hold themselves to a high standard, operate in a team-first environment, embrace ambiguity and the need to be flexible, take on new challenges and growth opportunities, deliver a high-caliber product, exceed the needs of internal clients, succeed in a fast-paced environment, and feel rewarded for high performance.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Communications, Business Administration, Marketing or related major required.
• 5+ years of relevant professional experience in communications, change management, marketing, or related function, demonstrating progressive career growth and pattern of exceptional performance.
• Strong writer with a proven track record consulting to business leaders and designing, developing, and implementing high impact communications in large organizations, using a variety of delivery methodologies.
• Ability to manage multiple high-profile projects including crisis comms (at times) in a global landscape.

KNOWLEDGE, SKILLS, ATTRIBUTES

• Expert written and verbal communication skills
• Ability to develop “client-ready” material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
• Strong service orientation, consulting skills, and ability to interface with business leaders
• Strong change management, program and project management skills
• Editorial experience, strong proof-reading, subbing, and editing skills
• Experience in managing and developing content for print and online channels
• Experience in managing agencies and budgets
• Ability to influence
• Ability to present work quickly and accurately to a high standard
• Flexible and willing to work unsociable hours with little or no notice
• Able to multi-task, self-motivated and able to self-manage projects
• Collaborates and works well in a creative, team-based approach to accomplishing work
• Active learner and listener – able to enhance personal, professional, and business growth through new knowledge and experiences
• Flexible: comfortable with complexity, ambiguity, and change
• Highly organized and able to handle multiple priorities at any given point in time
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence
• Persistent; drives ideas; engages in fixing the problem; team player
• Always brings a professional demeanor; polished and articulate in diverse settings
• Analytical; makes decisions using data
• Results driven

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

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