Sales Support Manager

About us

We offer you a challenging job in a fast-growing company with a well-known reputation in the worldwide entertainment industry. You’ll get the feeling that everyone around you is pulling together to get things done, whether you’re working in the office or in the warehouse. We wouldn’t be where we are today without our people. As one of the largest single-source suppliers of leading-edge technologies and high-quality solutions, we are excited about the future of the company, and we want you to be part of our success story. We encourage your opportunities for career growth and develop your talents. We also offer a competitive salary, comprehensive benefits, and a bunch of fun colleagues.

TO BE CONSIDERED FOR THIS ROLE, PLEASE COMPLETE A BRIEF PERSONALITY ASSESSMENT. SEE THE LINK BELOW. THIS WILL ALLOW FOR US TO GET TO KNOW YOU BETTER.

· Complete this survey, https://go.apply.ci/s/93A71B0000

· Attach a copy of your resume to the completed survey and indicate the position applying for

What Will You Do?

Supervise Customer Service Department

• Manages a team of assigned Sales Coordinators and ensures they comply with company guidelines particularly related to quality of service.
• Hiring, managing, scheduling, and training the Sales Coordinators
• Support sales process with full cycle coordination (quote to invoice), for USA and Canadian Sale Reps.
• Order processing (end to end) of Purchase Orders for drop shipments, custom orders and stock orders.
• Checks orders to ensure back orders are ordered for inventory shortages and release orders by priority level.
• Run reports to ensure stock orders for 2-month supply are maintained. Run product history reports on the Key Client accounts to ensure that we keep equipment levels available with proper restocking quantities.
• Coordinate the manufacturing point, scheduling, shipment and delivery of product. Prioritize and negotiate product availability with the expeditor
• Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels and commission splits
• Follow up daily on order status and notify customers or sales reps of any changes. Work with production management and expediting to meet customer requirements

Process Improvement and Training

• Drives initiatives to improve day-to-day efficiency and processes
• Identifies opportunities to update or improve customer service procedures and makes recommendations to the Vice President of Operations.

What Do You Need to Succeed?

• Post-secondary degree or diploma
• A minimum of 4 years’ proven sales process support experience in a logistics or 3PL environment
• Dynamic and well-organized with the ability to prioritize and multitask
• Experience working with an inventory management software
• Proficiency in the Microsoft Office suite
• Exceptional problem-solving skills and autonomous decision-making abilities
• Strong customer service orientation and interpersonal skills
• Proven Team collaboration skills – partnering with managers, executives, sales, marketing and customers
• Exceptional interpersonal/team-building skills including the ability to communicate with all levels of the organization and participate in multi-functional teams
• Detail-oriented, demonstrate strong written and verbal communication skills
• Ability to work in a dynamic environment and be results and deadline-driven
• Be proactive in identifying, resolving and communicating challenges
• Good organizational and time management skills
• Possess excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously

Preferred Skills

• Knowledge of the Entertainment Lighting industry
• Bilingual in English and Spanish preferred

TO BE CONSIDERED FOR THIS ROLE, PLEASE COMPLETE A BRIEF PERSONALITY ASSESSMENT. SEE THE LINK BELOW. THIS WILL ALLOW FOR US TO GET TO KNOW YOU BETTER.

· Complete this survey, https://go.apply.ci/s/93A71B0000

· Attach a copy of your resume to the completed survey and indicate the position applying for



A.C. Americas is a respectful, caring and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. Applicants need to make their requirements known when contacted or alternatively you may contact Human Resources.

A.C. Lighting Inc.