Operations Manager, Biltmore
The MRG Group
Vancouver, British Colombia
WE CREATE POSITIVE SHAREABLE EXPERIENCES.
The MRG Group is a leader in experience creation. In operation since 2008, The MRG Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 9 hospitality properties and 6 venues across Canada, the business is passionate about providing positive shareable experiences for its guests, 500+ employees, and partners. In addition, The MRG Group owns and operates an events business, travel company, digital publication, and ticketing service Admit One. In 2021, the business expanded its presence into the US, signing its first venue deals with properties in New York and California later that year. The MRG Group’s portfolio of properties and experience based businesses boast a captive audience of 700k+ unique individuals and growing! Working with us provides our employees with an opportunity to work in the exciting experience industry where your work will directly contribute to creating positive shareable experiences and memories for our guests.
The MRG Group offers opportunities for growth, cross-division collaboration with extremely talented and passionate people. We find solutions and celebrate our wins together as a team.
The MRG Group by the numbers in 2022:
- 9 Hospitality Properties across Canada
- 1000+ live shows per year via the largest Independent Concert Promotions Company in Canada, MRG Live
- 6 Live Entertainment Venues
- MRG Travel – Curating Travel Experiences
- Admit One – Ticketing Platform
- BeatRoute – Global lifestyle digital media company
Reporting directly to the Regional General Manager of Venues, the The Operations Manager is accountable for the overall success of the building; acting as a representative and in the best interest of the venue. The ideal Operations Manager of the Biltmore Cabaret is passionate about Live Music, has great people skills, is business & computer savvy and genuinely enjoys hospitality and guest service. You have your ear to the ground with the local music scene and are excited to act as an ambassador of the venue and our organization as a whole. Think you have what it takes? Willing to roll up your sleeves and get things done? Let’s talk!
The Role
- Take the lead on all points including operational excellence, service, safety, capacity, atmosphere, overall financial performance this includes but is not limited to timecard approvals, tip pool management and month end cash counts.
- Overall safety and cleanliness of the venue.
- Effectively address guest concerns in a fair and honest way
- Create positive relationships with your team, exhibiting empathy and respect for people at all levels
- Develop and maintain a positive work culture for all employees
- Be responsible for, and take ownership of the training & development of your team and direct reports
- Ensure brand standards are being met
- Working alongside our shared services to follow through with service expectations for special events
- In this position, you will be the champion of Positive Shareable Experiences. You will be empowered to go above and beyond to make the day for your guests in a fun and exciting way for them. You bring life to the party and encourage your team to do the same!
- Build a work environment with opportunities to grow and learn every day for your team
- Ensure accurate and timely inventory management & ordering
Knowledge, Skills, Abilities
- Passion for creating Positive Shareable Experiences in a safe & fun environment
- Positive and calming disposition
- Love of systems and keeping businesses organized
- Proven track record of hiring, training and developing engaging team members
- Ability to resolve conflict in a fair and diplomatic way
- Strong problem solving skills
- Natural ability to create positive relationships with your team, exhibiting empathy and respect for people at all levels
- Takes initiative to learn and grow within the organization and hospitality industry
- Demonstrated performance and background in operating a profitable hospitality business. This includes P&L accountability, labour management, food and beverage costs of goods and meeting sales targets
- Must regularly work weekends, evenings and holidays
Terms & Expectations
- Due to the nature of the work, after hours correspondence may be required
What’s In It For You?
- Competitive starting salary
- A generous vacation package which allows you to rest and rejuvenate throughout the year
- Participation in the MRG Travel Ambassador Program
- A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters
- Employee Discounts to our concerts/shows, at our hospitality venues
- A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
- Career development opportunities with a company that encourages individuals to learn and grow
Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.
The MRG Group
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