The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
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- Plan, service and supervise all events
- Plan, direct and evaluate the work of part time departmental staff
- Provide leadership for event personnel
- Oversee all facility safety and security operations for all events
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- Work a flexible schedule, including long days, nights, early mornings, weekends and holidays as needed
- Complete all duties with a customer service focus through teamwork and dedication of the GREAT Experience principles
- Advance concert/show needs with Promoters and put together IATSE and event estimates for booked and potential events
- Ensure accuracy in computing of costs for estimates, post-event billing and settlement of services and equipment rental charges
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Select, train, motivate and evaluate part time staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
- Function as a liaison between users of the facility and the facility staff
- Function as liaison between users of facility suites and facility
- Develop crowd management and event staffing plans and event staffing levels
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Create and distribute detailed data sheets prior to every event and post show event evaluations
- Assist and direct changeover crew with breakdown and setup of events
- Serve as Manager on Duty as scheduled
- Perform other duties and responsibilities as required
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- three to five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- Strong oral and written communication skills
- Strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a valid drivers’ license
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision, scheduling, and training employees
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Experience with budget preparation and control
- Familiarity with terminology used in entertainment/convention/public assembly settings
- Experience with AutoCAD is preferred but not required
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