General Manager

Job Purpose

General Manager (GM) is responsible for the overall operations of the venue, and the results driven by venue performance. This position must be actively involved with each department, ensuring processes work together and people perform together.

The GM is equally responsible for the hospitality and guest service in the venue, ensuring that all associates, work together to deliver exceptional service to all guests. The GM must have awareness of any Human Resources (HR) issues in the venue and achieves this awareness through effective communication strategies.

The GM must also drive venue culture and be actively involved with community outreach.

Responsibilities

• Overseeing daily business operations.
• Developing and implementing revenue growth strategies.
• Drive company culture in and out of the venue.
• Responsible for training managers and staff for optimum performance and driving sales.
• Creating and managing budgets.
• Controlling costs and introducing tactical initiatives to prevent losses.
• Improving revenue growth by strategically identifying sales opportunities locally.
• Hiring, training, and coaching employees.
• Delegating responsibilities to ensure employees grow and develop in their positions.
• Employ various initiatives to coach employees to optimize their capabilities.
• Evaluating performance and productivity.
• Analyzing accounting and financial data and managing budgets.
• Monitoring invoices, money handling procedures, accounting, and bank processes.
• Overseeing marketing initiatives and special events.
• Promoting company-sponsored training and growth initiatives.
• Developing and maintaining good working relationships with a variety of people, including
• vendors, internal stakeholders, staff, and senior management.
• Performs other duties as assigned and requested by the Regional Director of Operations.

Core Competencies

• Diversity Management & Promotion
• Business Acumen
• Critical Thinking
• Develops Talent
• Entrepreneurial Spirit

Qualifications

• Travel by air and ground transportation unaccompanied and overnight, as necessary.
• Work extended hours as required and/or during other busy periods based on business
• needs.
• Operate a personal computer and use required applications.
• Work with minimal supervision.
• Read and comprehend complex printed data/information and reports.
• Possess excellent verbal and written communication skills.
• Effectively prepare and present complex information to members of management.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite or similar software.

Education

Bachelor’s degree in Business or relevant field preferred

Skills/Abilities/Personal Characteristics

• Minimum of 3-5 years experience managing a complex leisure entertainment concept.
• Prior experience as a General Manager or Assistant General Manager in a high volume
• ($8M+ annual) restaurant, hotel, or leisure entertainment facility.
• Proven track record of managing complex budgets and increasing revenue successfully.
• Outstanding verbal and written skills, and experience working with staff on all levels.
• Prior experience managing major projects and supervising the day-to-day activities of workers.
• Ability to communicate effectively and efficiently across levels within the organization.

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.
• Special working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of time.
• May need to lift up to 50 pounds.
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Our Company is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. Additionally, our company takes action to prevent retaliation and to create a respectful, equitable, and inclusive environment for everyone.

Confidential