IT Project Manager
Location: PHILADELPHIA, PENNSYLVANIA (hybrid, 1 day per week on-site)
Department: ENGINEERING – IT DELIVERY MANAGEMENT
FULL-TIME / DIRECT-HIRE
Salary: $90,000 – $100,000/year base + bonus
Summary: Our client’s commerce platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. Their technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. Their robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.
Job Responsibilities:
- Manage complex product implementations and software delivery across multiple teams and through all phases of the life cycle to ensure projects are delivered on time, on scope and within budget
- Successfully manage the relationship with the client, stakeholders, partners, engineering team, QA, and vendors through the delivery of each project.
- Work directly with clients (at all levels of management) to establish and define scope, high level and detailed requirements. Demonstrate knowledge of the products and services and how to best fit existing offerings with customer’s requirements. You will become a high-level expert on the platforms and offerings and be able to fill in gaps on the fly and bring back specifics for the engineering team to answer.
- Participate in the creation of statement of work contracts, proposals, quotes and estimates, project budgets
- Track and report all project expenditures, ensure timely and accurate invoicing as appropriate
- Manage AND help create/contribute to all facets of project artifacts and documentation (requirements, design, specifications, release information, training material, flow diagrams, communication artifacts, approvals, etc.)
- Ensure teams structure deliverables into stories and help drive Sprint plans and sprint execution, work with management on resource allocation and prioritization
- Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other project managers, delivery managers, and senior managers to align resources to the plan
- Establish communication plans and schedules. Provide frequent project updates to all stake holders internally and on the client side.
- Coordinate meetings with clients, partners, integrators, and internal resources such as engineers, system integration analysts, etc.
- Coordinate and manage vendor or 3rd party work streams. Closely align with client and vendor project managers on timely and successful delivery
- Act as the single point of contact for all delivery streams on the projects as it relates to software development, system integrations, certifications, quality assurance, and deployment into production environment
- Recommend internal process, policy, and quality improvements
- Foster a culture of teamwork, collaboration, proactive and positive communication
- IT Project Managers work standard work weeks but may be required to work some evenings and weekends to meet project milestones
- Travel, primarily within the U.S., up to 15-20% of time
Required Qualifications and Skills
- Bachelor Degree or higher in Computer Science, Management, MIS, Engineering, or related discipline
- Relevant Industry Certifications and classes are preferred: Project Management (i.e. PMP, PRINCE II), SCRUM Master, Ethics, Communication, Management
- Comfortable working in a fast paced and entrepreneurial environment
- Ability to manage to a high volume of multiple priorities
- Ability to translate requirements, goals, and directives into well-structured tasks and plans, including implementation plans, Agile stories and tasks, pre-requisites, order of execution, etc.
- Capable of understanding client issues and requests, then translating them into clear deliverables for the teams
- Polished communicator, well organized, detail oriented, and hands on.
- Possess an eagerness to learn the details of the platform and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)
- MS Project, MS Office, Lucid Charts, Confluence
- Agile tools, such as Jira, DevOps, VersionOne, etc.
- Local to the Philadelphia area
Required Experience
- 3-5+ years delivering software development related IT projects across multi-faceted teams
- Demonstrated strong leadership, decision making, and problem-solving skills and experience
- Demonstrated experience managing multiple concurrent work streams
- Comfortable in a fast-paced entrepreneurial environment
- Interfacing with external and internal stakeholders and SMEs, and C-level personnel
- Experience working with both enterprise level clients and quick agile projects
- Delivered projects using various software development methodologies, including Waterfall, and Agile SCRUM
- Experience translating business process and requirements into deliverables. You will be asked to conduct “JAD” sessions with clients to help guide and drive requirements definitions.
- Experience within the payments and/or financial services industry a plus
- Experience with hands on coding is a plus
- QA Experience is a plus
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