Director, UX Design – (Hybrid position in Greenwood Village, CO)

Company Overview

Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.

This position is eligible to work in a hybrid work model (combination of in-office and remote days)

Job Summary

Responsible for driving the design of award-winning, functional interactions across multiple media platforms within the cable TV industry from mobile and tablet applications to television and web interfaces. Collaborates with user experience experts and product specialists to define the newest multimedia experience for millions of customers as a member of a talented and fast-paced product team.

Works to define and translate requirements into complex experience frameworks, interaction designs, information architecture diagrams and wireframe flows in the role of part Information Architect and part Interaction Designer. Works with the Director of User Experience Design to establish lean user testing processes during all design phases and analytic review post launch of all products.

Major Duties And Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.

Deeply understands industry best practices in product development process specific to the Cable or telecommunications space and translate appropriate steps for unique organization and market position.

Identifies business processes/functions supported by existing process enablers vs. manual. Redesigns business processes where applicable to leverage available or new technologies.

Functions as the liaison and facilitates collaboration between the Product Management team and the other supporting functional organizations (IT, Engineering, Product Development and 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensures alignment between the business operational strategies and technical solutions.

Gathers collaborative information to translate high level process goals into specific sub-processes with appropriate documentation.

Develops communication plan for stakeholders and process participants.

Proactively identifies analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture.

Supports the development and communication of Product Strategies dependent on new services/features to drive financial results. Works with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.

Required Qualifications

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to manage and foster change

Ability to lead large, cross-functional teams in order to achieve business goals and results

Ability to listen to multiple points of view and synthesize against goals for recommendations

Ability to plan, prioritize and organize effectively and independently

Ability to handle multiple projects and tasks

Ability to make decisions and solve problems while working under pressure

Ability to show judgment and initiative and to accomplish job duties

Ability to analyze and interpret data and synthesize recommendations

Ability to communicate with all levels of management and company personnel

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc)

Effective organizational and office management skills

Advanced cognitive and communication skills

Advanced analytical skills

Advanced business sense and sense of urgency to achieve business results

Proficiency with Word, Excel, PowerPoint

Proven, motivated and energetic Interaction Designer

Extensive knowledge of ontological mechanisms to help users pinpoint desired content curated from large amounts of data

Highly accomplished, creative and innovative self-starter with fantastic collaboration skills

Possess empathy for users, knowledge of and passion for the entertainment industry

User interface design and user experience creation

Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services

Aptitude and eagerness to learn from a new environment and make an impact quickly

Required Education

Bachelor’s degree in business or related field, or equivalent experience

Required Related Work Experience And Number Of Years

5-7 years of User experience and graphic design

5-7 years of Related industry experience (Cable, Telecommunications, Software/Online Services)

Experience with recommendation engines, establishing content management system workflows that aggregate data from multiple sources is highly desirable

Preferred Qualifications

Preferred Education

MFA Preferred, But Not Required

Prefer technical degree related to the telecommunications field or operational/process optimization

WORKING CONDITIONS

Office environment

Limited Travel

MPD750 329801 329801BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $120,700.00 to $213,900.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Spectrum