The Olympic Club

The Olympic Club is looking for a Clubhouse Operations Manager to join our dynamic operations team. The ideal candidate should be a team player with attention to detail, and who is able to handle a fast-paced environment and be a self-starter. The position will be reporting directly to the City Club Manager.

At The Olympic Club, our members enjoy 2 campuses, 19 sports, world-renowned golf courses, exceptional social and athletic programs as well as 18 hotel rooms and 5 Food & Beverage outlets. Our City Clubhouse is located one block from Union Square and within easy walking distance of the Powell Street BART station. Our Lakeside Clubhouse sits next to the ocean on the border of San Francisco and Daly City.

Position Overview: The Clubhouse Operations Manager is a high-profile member service position whose primary responsibilities are to oversee a housekeeping department of approximately 30 employees in a 246,000 square foot clubhouse which includes eighteen hotel rooms, three food and beverage outlets, two pools, two gymnasiums and extensive athletic space. This position is a hands-on, “roll up your sleeves”, roving management position designed for incumbents who enjoy a busy, operations-based role in a team environment.

Duties Include but Are Not Limited To the Following: 

• Manage on duty responsibilities, daily oversight, inspections, training, and management of staff in the Housekeeping and Laundry departments which includes Porters/Housepersons, Room Attendants and Laundry Attendants to ensure cleanliness and maintenance standards are always maintained and rooms are properly set up for events. Ensure member service standards are met and employee concerns are addressed, resolved, or communicated to the appropriate Department Head for follow up and resolution. Ensure compliance with all federal, state, and local laws, club policies and procedures, house rules and union contracts. 
• Manage on duty responsibilities consist of assisting other departments and members/guest with inquires such as request, complaints, and emergencies. 
• Train, supervise, and ensure standards are met for all staff on various housekeeping duties and responsibilities, inspect all areas of the club on a rotating basis throughout shifts, conduct inventory, order, and maintain proper par for all Housekeeping and Laundry supplies, assist in scheduling, time off requests, bids, etc. Coordinate work orders with Engineering Departments, confirm requests, and make sure work orders are completed. 
• Assist members and guests with requests. Field member concerns to reach a resolution, complete incident reports regarding safety and security, including lost/found, accidents, medical incidents/emergencies and 911 calls. Assist in other Clubhouse operations management capacities on weekends, during vacation/sick/time off and when additional management assistance is needed based on business.
• This position requires regular, ongoing communication, coordination and collaboration with the Clubhouse management team and staff including status updates on assignments, projects, and progress towards established goals/objectives. 

Qualifications Required:

• Associates Degree, Bachelor’s Degree or foreign equivalency in hospitality management or related field and /or previous experience in private clubs, hotels, restaurants or related industry. This position is a mid-level management position.
• Fluent English oral and written communication skills, including report writing and incident documentation. Additional language skills desired, but not required.
• Solid computer skills in MS Office, internet, Outlook, and POS systems (NorthStar)
• 3 years of experience supervising or managing housekeeping or environmental services
• Extensive knowledge of housekeeping standards and environmental services
• Flexible schedule required. Must be able to work evenings and weekends, as well as mornings, afternoons and holidays as requested

Ideal Candidate Will Have a Desire to:

• Uplift and motivate staff
• Create an intentionally welcoming experience for both the Club’s patrons and employees
• Innovate existing processes and procedures
• Lead by example

Ideal Candidate Will Possess:

• Comfort giving direction in a respectful manner
•  Experience working in an extremely customer facing operations role
• Experience in a unionized environment
• Experience with inventory and labor controls
• Hotel, Social/Sports Club, Gym experience desired, but not required

Benefits:

• Health, dental, and vision insurance
• Life insurance
• Commuter benefit program
• Employee Assistance Program (EAP)
• Lunch and dinner provided daily
• The Olympic Club offers employees free meals daily and free golf on Mondays at our Lakeside campus and a variety of sports and social events for employees throughout the year

Interviews are by scheduled appointment only. All employment offers are pending satisfactory results from a background investigation and pre-employment drug testing. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

EOE M/F/D/V.

To apply:  https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fbe039c5-86db-423e-9a6a-039c5050a876&ccId=19000101_000001&jobId=481834&lang=en_US

The Olympic Club