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Our client, headquartered in Westborough, MA is a national leader in providing sustainable restroom solutions and has seen tremendous growth over the past couple of years. Their focus is on delivering a seamless, eco-friendly, and reliable rental experience that others can trust! As they build and create their growing infrastructure, they are searching for a Collections Manager. This is a fast-paced environment in a small office. This role will oversee the collection efforts and delinquency controls of the company, ensuring money owed is billed and received correctly and promptly.
Duties/Responsibilities:
- Research, develop, and facilitate collection procedures according to company polices.
- Ensure proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
- Conduct, or assist third parties in conducting skip-tracing according to established practices.
- Negotiate with customers to amend repayment terms, as appropriate.
- Recommend legal action for specific accounts and follow through as necessary.
- Communicate the status of delinquent accounts to the Executive and Finance Team.
- Contacts creditors and consults attorneys as needed for settlements on bankrupt accounts.
- Review of accounts and recommends charge-off as appropriate; supervises approved accounts’ charge-off procedure and report to credit reporting agencies.
- Ensure the security and privacy of customer information and files.
- Other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software, and customer relations software.
- Excellent leadership and persuasive skills.
- Ability to work with a team and independently.
- Basic understanding of statistics and data analysis.
- Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Education and Experience:
- At least five years of experience in collection and credit work
- At least one year in a supervisory or managerial position
- Associate or bachelor’s degree preferred
Stone Alliance Group