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The Tru by Hilton Raleigh-Durham Airport is seeking a highly enthusiastic hotelier to join our team as a General Manager! This position offers a fun and exciting opportunity to work with a “service first” company with future growth opportunities. The hotel opened in 2018 and is ideally located in the Raleigh-Durham area, less than a mile from the Raleigh-Durham International Airport! This hotel has 106 guestrooms and features essential business amenities including Hilton’s four-zone lobby with workspaces, in-room entertainment, 24/7 market, airport shuttle, and a modern fitness center. The Tru by Hilton’s mantra is to offer these great amenities while remaining grounded in value.
Parks Hospitality Group offers a supportive and collaborative culture where passionate individuals can grow and achieve great success as a team. In addition to a people-focused culture, we encourage and support professional development as well as offer a very competitive compensation and benefits package that rewards team members for their performance.
Our team members enjoy a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company voted Best Places to Work 2022 by the Triangle Business Journal! Our mission and vision is simple – Elevate people, service and community in order to provide an outstanding experience for all!
If you are a friendly, motivated leader, with a passion to serve others, Tru by Hilton Raleigh- Durham Airport may be your perfect match.
The ideal candidate will have minimum of 3 years of experience as GM for a full or focus service hotel preferably with Hilton or other upscale franchise hotel chain. The position is based on site.
Primary responsibilities include:
· Focus on achievement of hotel financial goals / budget targets.
· Coaches and supports hotel team to effectively manage occupancy and rates, wages, and controllable expenses.
· Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
· Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
· Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
· Be accessible to guests and employees.
· Conduct weekly staff meetings and the required meetings for all employees.
· Ensure that the MOD (Manager on Duty) program meets Parks Hospitality Group and franchise standards.
· Responsible for the accounting function i.e. accounts payable, accounts receivable and payroll/personnel.
· Complete understanding of front office system to include check-in, checkout, advance deposit and night audit functions.
· Responsible for all cash funds on the property and timely counting, surprise drawer count, verifying safe and documentation of the funds as outlined in the internal audit procedures.
· Ensure the proper keeping of records to include audit packs, payroll information, warrantees, contacts, MOD reports, security reports and statistical data.
· Ensure compliance with and completion of all daily operational procedures by the engineering department.
· Ensure that current information on rates, packages and promotions are available for front desk staff.
· Ensure that all Alcoholic Beverage Services and Food Service meet all Parks Hospitality Group, Franchise, state and federal standards.
· Analyzes any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
· Monitor and communicate guest feedback and comment cards to all employees.
· Promote guest satisfaction by communicating with them during peak periods. Work as needed during the times of peak activity, which may include weekends, evenings, holidays and special events.
· Review and act on reports such as franchise scores, TripAdvisor scores, and property visit reports. Review and ensure handling of guest complaints, comment cards, and letters to Parks Hospitality Group and franchise standards.
· Maintains strong knowledge of and relationships in the local market, including demand generators, competitor strategies, and community impact opportunities.
· Develop client retention relationships with your top volume-producing clients and actively participate in outside sales activities.
· Participate in additional projects as assigned by Regional Vice President of Operations.
Qualifications (Essential):
· High school graduate, some college.
· Minimum 5 years of management experience in the hospitality industry.
· Ability to communicate in English with guests/visitors/vendors and hotel staff to their understanding.
· Working knowledge of all hotel departments.
· Ability to provide legible communication.
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to write routine reports and correspondence.
· Ability to speak effectively before groups of customers or employees of organization.
· Ability to apply good judgment to carry out instructions.
· Knowledge of basic government labor regulations.
· Knowledge of budget preparation and cost controls.
· Ability to compute mathematical calculations.
· Knowledge of the property management system.
· Knowledgeable of basic accounting principles and procedures.
Qualifications (Desired):
• College degree.
• Experience with business computers / technology.
• Fluency in a second language, preferably Spanish.
• Familiarity with preparing statistical reports.
Knowledge, Skills and Abilities:
• Ability to deal with management, associates, guests, and public in a courteous, tactful and patient manner.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Ability to enforce hotel standards, policies and procedures with staff.
• Ability to ensure security and confidentiality of pertinent hotel, guest and employee data.
• Ability to use business computer systems effectively.
• Ability to personally utilize acceptable management practices and ensure staff does also.
• Ability to ensure local, state and Federal regulations are followed.
• Ability to achieve and maintain required performance ratings.
• Excellent verbal and written communication, telephone, and presentation skills.
• Ability to work in a fast-paced, high energy and demanding work environment.
• Good understanding of revenue generation and profit/Joss implications.
• Possess strong working knowledge of P&L statements.
• Strong interpersonal skins needed to cultivate customer relations and work with associates of various levels and backgrounds.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
Special Requirements:
· The hotel operates 7 days a week, 24 hours a day. Weekly work schedule may vary and will fluctuate based on business demand. The General Manager must maintain a flexible schedule and be readily available.
· Adherence to all PHG, Hotel Brand, State and local Safety Guidelines including but limited to use of non-slip shoes, utilization of back brace when lifting heavy items, etc.
· Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
· Ability to provide excellent guest relation skills that meet and exceed guest expectations.
· Adhere to requirements, policies, and procedures as outlined in Employee Handbook and/or other property documents.
Parks Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Parks Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Parks Hospitality Group