Katherine Akra

This is a high end, boutique fitness brand that owns and operates three studios in Los Angeles, CA, as well as a digital subscription service. Our captivating coaches will guide you through a powerful mind and body experience. We think the importance of mental health is a cause that is foundational to our brand. There is a deep connection between our workouts and stress relief, empowerment and focus. In fact, the number one reason our members come back is mental clarity and stress relief!

We are looking for a passionate and supportive leader to oversee their home studio and help align other Los Angeles based studios with training and coaching, business development initiatives as well as company-wide special projects.

The Studio Manager is responsible for all aspects of studio performance, operations and growth, including, but not limited to, sales and local marketing, finance, inventory management, brand standards, facilities and team development. This position will facilitate studio community to help drive membership, revenue, and sales goal. The ideal candidate will be a leader who is self-motivated and has the ability to provide a premier customer experience for all clients.

Studio Manager Responsibilities:

Customer Experience/Growth

• Oversee studio operations and client services including group classes, private training, retail sales, and special studio events.
• Increase studio revenue through membership, client retention, and generating retail sales.
• Create and facilitate a studio community to enhance the member experience.
• Be an expert on our Operating System to help understand and analyze client’s purchase trends and behaviors to drive growth.

Marketing/Business Development

• Drive membership through in-studio events (product sampling, partnerships, and influencer events), studio promotions and outreach.
• Support the marketing team with strategies targeting local market and VIP client/media relationship building.
• Partner with other studios to identify and execute various events/opportunities to grow the brand and member reach across the Los Angeles region.

Team Leadership/Operations

• Foster and develop a high-performing studio by training, motivating and managing the front desk team including managing schedules, verifying staff hours, developing processes and procedures and ensuring local compliance.
• Assist with the onboarding and training of front desk and above team members at any Los Angeles based studios. This includes hosting new hires from other locations as well as working alongside other Studio Managers to develop and coach best practices including policies, procedures and processes.
• Manage the studio’s financials (P&L).
• Assist in studio maintenance (AV Equipment, showers, supply inventory, lockers etc.) to ensure it maintains an upscale fitness atmosphere focused on a premier customer experience.
• Conduct daily walk-throughs of the studio to ensure it adheres to brand standard.
• Attend and participate in training programs and management meetings.

Special Projects

• Identifies key initiatives and is the process owner for contributing and participating in company-wide projects (as assigned) that impact the business.

To succeed in this role, you will need

• 3 + years of prior management experience within health and fitness, luxury retail, or hospitality space.
• Must have an affinity and passion for fitness, wellness, and working with others.
• Experience in training and motivating team members.
• Confident in generating sales through management of digital lead, conversions, and daily inquiries about the studio.
• Ability to influence and partner with other senior leaders within the organization.
• Excellent verbal and written communications.
• Positivity, enthusiasm, self-motivation, and commitment to established goals.
• Ability to work well under pressure, problem solve, and multi-task in a fast-paced environment.
• Understand accounting principles and cash processing procedures.
• Attention to detail as well as solid organization/time management skills.
• Ability to work a varied schedule including occasional long hours, early mornings, late evenings, weekends, and some holidays.
• Proficient in Microsoft Suite (Word and Excel).

Additional Qualifications:

• HS Diploma
• Bachelor’s Degree preferred
• Experienced and knowledgeable of ClubReady and Emma a plus!

Compensation & Benefits:

• PTO, Sick-Leave, Medical/Dental/Vision insurance, and 401(k).
• Growth potential within the organization.
• Unlimited use of owned and operated studios and Digital.
• Discounts on retail.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Katherine Akra