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The ideal candidate will have 3-5 years of hands-on experience as a Consumer Service Manager, managing multi-site, multi-country/region consumer service agents, preferably in consumer packaged goods industry.
Responsibilities
- Hire, train and supervisor consumer service agents to provide top grade service to consumers.
- Set performance standards – warranty, technical assistance, problem solving, fraud detection, etc.
- Monitor, evaluate CS agents, provide guidance/trainings for improvement.
- Take lead role in guiding/training/monitoring multiple CS centers, US, Philippines, China.
- Establish KPIs, dashboard reports and mediate consumer related issues at all levels.
- Communicate effectively with other members of team
Qualifications
- Bachelor’s degree from an accredited school
- Strong work ethic and communication skills
- Proficient in Microsoft Office suite and customer relationship management software
Intex Recreation Corp.