Intex Recreation Corp.

The ideal candidate will have 3-5 years of hands-on experience as a Consumer Service Manager, managing multi-site, multi-country/region consumer service agents, preferably in consumer packaged goods industry.

Responsibilities

• Hire, train and supervisor consumer service agents to provide top grade service to consumers.
• Set performance standards – warranty, technical assistance, problem solving, fraud detection, etc.
• Monitor, evaluate CS agents, provide guidance/trainings for improvement.
• Take lead role in guiding/training/monitoring multiple CS centers, US, Philippines, China.
• Establish KPIs, dashboard reports and mediate consumer related issues at all levels.
• Communicate effectively with other members of team

Qualifications

• Bachelor’s degree from an accredited school
• Strong work ethic and communication skills
• Proficient in Microsoft Office suite and customer relationship management software

Intex Recreation Corp.