interrupt

The role of the Director of Client Services is to help mentor and develop the account team to enable them to better add value to our clients, grow as employees and take our client’s brand and business to the next level. The Director of Client Services may also be responsible for managing 1-2 strategic clients, and will facilitate relationships between Interrupt and these clients, ensuring growth and profitability for their clients and Interrupt.

KEY RESPONSIBILITIES:

• Understand our clients’ key strategies and business goals.
• Help define the clients’ needs from these business goals.
• Provide guidance and counsel to our clients for the most effective and efficient marketing and communications programs to help support their business goals.
• Develop, foster and grow valuable relationships with our clients.
• Engage the Interrupt Team at every level to bring proactive and unique solutions.
• Manage, mentor and develop the account service team, managing account service assignments based on client’s evolving needs and account service team’s experience and resource capacities.
• Ensure client’s business goals are achieved and measured on every project.
• Enable Interrupt business goals are achieved by developing sustained relationships with our clients, driving organic and new business growth and ensuring profitability.
• Develop, track, update and report annual and monthly revenue and AGI forecasts.
• Serve as a member of the Interrupt Leadership Team; and as a representative, exemplifying and living the agency’s core values.
• Understand, contribute to and support the Interrupt Strategic Plan, our core purpose, mission and values.
• Interact and work with other Interrupt leaders to create a positive and engaging culture.

DESIRED SKILLS & EXPERIENCE:

• Minimum 5-7 years in team leadership/management.
• Minimum 5-7 years of experience in the Marketing field (agency or client side – ideally both).
• Extensive experience and expertise in branding, marketing, advertising and marketing communications.
• Strong sense of accountability.
• Strong leadership characteristics that translate to both clients and internal team.
• Oversee the professional growth of a team by strong mentorship and building a work environment that yields strong individual and team performance.
• Management of account team and individual client accounts with minimal oversight – including industry/category knowledge, branding/marketing/communications trends, forecasting, communications planning, performance tracking and analysis/insight development.
• Grow revenue to meet and exceed goals with all accounts and manage overall P&L for all clients as well for each assigned account to ensure appropriate profitability.
• Strong ability to judge and quantify results of marketing efforts invested on behalf client (i.e., understand true value of ROI, understand/describe impact of results, compare actual results to needs of client/product) and know how to use this information to help optimize the client’s marketing investment.
• Work with client and internal stakeholders to develop unique and strategically appropriate approaches, including the exploration of emerging technologies pertinent to our clients’ objectives.
• Review all agency interaction with traffic, production, digital, media, insights and creative departments within our clients’ and partners’ organizations and help refine work processes to improve efficiency, productivity and client service.
• Comfortable interacting with mid-tier managers to VPs and the C-suites of major building material brands.
• Penetrate client organizations to establish new contacts at higher levels and in other business units.
• Ability to work within our culture and a team environment is essential.
• Clear communication skills, both verbal, presentation and written (writing samples required).
• Flexibility and temperament are critical to success, must be able to handle pressure, timetables and client challenges well.
• Exhibit a proactive and energetic approach to opportunities and capable of problem resolution.
• Ability to interact with people at all levels of an organization (internal as well as with clients), fostering strong cross-functional teamwork and results.
• Strategic thinking ability with balanced analytical and creative approach to developing communication goals.
• Experience in building materials a plus.
• Experience with social and digital engagement strategies a plus.
• Understanding of B2B and the building materials industry is a huge plus.
• Candidate must work fulltime in Sylvania, Ohio.
• Champion Interrupt initiatives and core values.
• Travel to the client and trade shows is required (approx. 30% travel).

interrupt

Interrupt is not your typical branding agency. We’re a brand distillery and we’re looking to you as our next wingman to take the wheel and guide us to industry-changing creative solutions. We live and breathe our mantra — to be fearless and passionate in everything we do. We dive deep and get uncomfortable to produce the absolute best results. Understanding the next level of engagement is only part of the process. We know our stuff. Inside and out. Every project, our insights and activation solutions align to our clients’ business goals. It’s all part of the secret sauce that helps us deliver amazing results.

Today, it’s hard for brands to separate in the “sea of sameness.” We don’t take the challenge lightly and need you to step in to help uncover creative solutions that set our clients apart. We’re looking for someone who can work through projects at every level, and constantly push new thinking. This role requires a multidisciplinary designer with a solid track record of delivering innovative, creative solutions on time, within budget and with the highest quality.

Position Description:

The Senior Art Director (SAD) must be strategic, design-savvy and have the ability to stretch Interrupt’s and our clients’ thinking while creating award-winning work. The SAD manages the entire creative process, brainstorm to execution to presentation, while collaborating with the senior creative team throughout the project. Exceptional creative thinking, strong communication and continuous multitasking are essential for this position.

Accountabilities:

• Contribute unique design interpretations and conceptually develop a full range of communication tools including: logos, collateral, advertising, direct mail, retail displays and digital marketing campaigns
• Think beyond design; understand our clients’ business strategy and conceptually brainstorm and develop new ideas to help set them apart
• Collaboratively lead the design and execution of a full range of communication tools aligned with the senior creative team’s vision
• Strong client-facing communication, presentation and interpersonal skills, ability to articulate design
• Ability to work independently while aligning to existing brand guidelines, templated designs and/or creative direction
• Act as creative support on several clients, managing your projects and seeing them through to final art
• Properly package and translate final files for print and digital to go into production while following vendor guidelines closely
• Manage deadlines and workload to ensure projects are delivered on-time and within the allotted budget

Requirements:

• This position requires a minimum of 6 years of art direction experience and formal design training with exceptional conceptual and design skills
• Strong communication and presentation skills
• A portfolio that demonstrates your innovative work
• Superior attention to detail
• Experience in dealing directly with clients
• Problem solver with proven history of dealing with unexpected challenges
• Ability to work under pressure in a fast-paced environment
• Video and web/digital design skills a strong plus
• Experience developing social and digital campaigns
• Ability to work within our culture and a team environment is essential
• Expert knowledge of Creative Suite
• Working knowledge of Microsoft PowerPoint and Word
• Travel to client or offsite meetings is required (approx. 10%)
• It is preferred that this position work full time in Sylvania, Ohio; Hybrid arrangements will be considered for a highly qualified candidate

Portfolio is mandatory

interrupt

SENIOR ART DIRECTOR

Interrupt is not your typical branding agency. We’re a brand distillery and we’re looking to you as our next wingman to take the wheel and guide us to industry-changing creative solutions. We live and breathe our mantra — to be fearless and passionate in everything we do. We dive deep and get uncomfortable to produce the absolute best results. Understanding the next level of engagement is only part of the process. We know our stuff. Inside and out. Every project, our insights and activation solutions align to our clients’ business goals. It’s all part of the secret sauce that helps us deliver amazing results.

Today, it’s hard for brands to separate in the “sea of sameness.” We don’t take the challenge lightly and need you to step in to help uncover creative solutions that set our clients apart. We’re looking for someone who can work through projects at every level, and constantly push new thinking. This role requires a multidisciplinary designer with a solid track record of delivering innovative, creative solutions on time, within budget and with the highest quality. Position Description: The Senior Art Director (SAD) must be strategic, design-savvy and have the ability to stretch Interrupt’s and our clients’ thinking while creating award-winning work. The SAD manages the entire creative process, brainstorm to execution to presentation, while collaborating with the senior creative team throughout the project. Exceptional creative thinking, strong communication and continuous multitasking are essential for this position.

Accountabilities:

• Contribute unique design interpretations and conceptually develop a full range of communication tools including: logos, collateral, advertising, direct mail, retail displays and digital marketing campaigns

• Think beyond design; understand our clients’ business strategy and conceptually brainstorm and develop new ideas to help set them apart

• Collaboratively lead the design and execution of a full range of communication tools aligned with the senior creative team’s vision

• Strong client-facing communication, presentation and interpersonal skills, ability to articulate design

• Ability to work independently while aligning to existing brand guidelines, templated designs and/or creative direction

• Act as creative support on several clients, managing your projects and seeing them through to final art

• Properly package and translate final files for print and digital to go into production while following vendor guidelines closely

• Manage deadlines and workload to ensure projects are delivered on-time and within the allotted budget interruptdelivers.com Confidential — not to be distributed beyond intended parties.

Requirements:

• This position requires a minimum of 6 years of art direction experience and formal design training with exceptional conceptual and design skills

• Strong communication and presentation skills

• A portfolio that demonstrates your innovative work

• Superior attention to detail

• Experience in dealing directly with clients

• Problem solver with proven history of dealing with unexpected challenges

• Ability to work under pressure in a fast-paced environment

• Video and web/digital design skills a strong plus

• Experience developing social and digital campaigns

• Ability to work within our culture and a team environment is essential

• Expert knowledge of Creative Suite

• Working knowledge of Microsoft PowerPoint and Word

• Travel to client or offsite meetings is required (approx. 10%)

• It is preferred that this position work full time in Sylvania, Ohio; Remote or hybrid arrangements will be considered for a highly qualified candidate

Portfolio is mandatory.

interrupt