Fotografiska Museum International

Fotografiska is the Contemporary Museum of Photography, Arts, and Culture. A destination to discover world-class photography, inspiring programming, elevated dining, and surprising new experiences, Fotografiska was founded in Stockholm in 2010. The Museum has since opened a treasured, historic landmark building in NYC’s Flatiron District, expanded to Tallinn, and welcomed the Berlin Museum in September 2023. Fotografiska’s goals are simple: to inspire new perspectives for a more conscious world through the power of photography, to bring people together in discovery, experience, impact, and community. 

Verōnika | Fotografiska New York 

On the expanse of the second floor of Fotografiska New York, climb the grandiose staircase and enter a hidden den brought alive with layers of velvet, burning candles, greenery, and music. Bar Verōnika is the enclave to enjoy a martini and crispy oyster bite in the salon before dining in the restaurant. Beyond the Bar lies Verōnika, an elegant brasserie paying homage to traditional restaurant theatre, with an eye for fresh and innovative dishes crafted with a light touch. A blend of high flavor table side service, sustainably sourced ingredients and a third act of sweet indulgence. A clear and concise glass list marries old and new world method wines by the bottle, magnum, and jeroboam.  

The Role 

The Verōnika Reservations Manager represents the exclusive reservations team, and they’re the gateway access to all Verōnika Restaurant and Chapel Bar reservations at Fotografiska New York. Reporting into the Verōnika General Manager and F&B Director, the role oversees all aspects of the reservations operating systems, training and management of all reservations staff, curating and updating the reservations program and SOP’s, whilst always developing and instilling service excellence. Our Reservations Manager represents Verōnika Restaurant and Chapel Bar with gracious hospitality and generosity in every interaction.

Requirements

• 3+ years acting as Reservations Manager or similar role in luxury hospitality, food + beverage environments.
• Experience implementing and managing reservation system’s for high-end, highly visible entertainment entities.
• The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of the Verōnika Restaurant and Chapel Bar operations.
• An advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining guest expectations plays in the success of building ongoing member and guest, satisfaction, retention and rapport.
• Manage and oversee daily planning and upkeep of the reservations operations to ensure an integrated, efficient, and successful operation.
• Assist the Verōnika General Manager with reservations team recruitment, the establishment of operating systems and the onboarding and set up of training schedules with new staff.
• Create an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered up teamwork and mutual respect.
• Ongoing development of team members to ensure detailed member and guest knowledge, growth and professionalism. Effective performance management and discipline of team members.
• Attendance and effective communication during daily pre-service briefings of all information relating to member and guest reservation intricacies, dietary requirements and all special occasions.
• Set the standards of service unique to our properties, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery.
• Attend and coordinate regular operational meetings to ensure effective coordination and cooperation between departments.

COVID19: The health and well-being of our members and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn more about our commitment to safety by reading the steps we have taken to ensure that all guests and teams feel safe, comfortable, and secure, going forward on our website.

Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off
• Life Insurance (Basic, Voluntary & AD&D)
• Family & Caregiver Leave
• Short Term & Long-Term Disability
• Training & Development 

Fotografiska Museum International

Fotografiska is the Contemporary Museum of Photography, Arts, and Culture. A destination to discover world-class photography, inspiring programming, elevated dining, and surprising new experiences, Fotografiska was founded in Stockholm in 2010. The Museum has since opened a treasured, historic landmark building in NYC’s Flatiron District, expanded to Tallinn, and will welcome a Berlin Museum in 2023. Fotografiska’s goals are simple: to inspire new perspectives for a more conscious world through the power of photography, to bring people together in discovery, experience, impact, and community.

Fotografiska | New York

Located at 281 Park Avenue South, the six-floor, 45,000 sq ft. historic landmark is home to an unexpected mix of world-class art, vibrant cultural programming, and exceptional dining experiences including Verōnika and Chapel Bar. Recent exhibitions include works from Andy Warhol and David LaChapelle, and currently Hip-Hop “Conscious, Unconscious” and Elizaveta Porodina.

The Role

The Marketing team at Fotografiska New York supports an annual calendar of exhibitions, programs, dining, and retail offerings. Marketing manages digital platforms including fotografiska.com on WordPress CMS, HubSpot email sending platform (ESP) and CRM; social media channels including Instagram, Facebook, TikTok, and LinkedIn. The Digital Marketing Coordinator will support creation, distribution, and reporting of content across these platforms, plus support on general admin tasks. This position will report to the Marketing Manager.

Requirements

The role requires someone who is ready to:

Website

• Create dedicated web pages for exhibitions, events, and program series in WordPress CMS
• Refresh event listings and calendars for the museum, Chapel Bar, and Veronika; plus maintain visitor information, including closures, hour changes, and menu updates on fotografiska.com and 3rd party sites such as Yelp, Google Business, Apple Business Connect, Trip Advisor, etc.
• Support ongoing reporting using Google Analytics data.
• Ad hoc projects as assigned.

Email & CRM

• Produce weekly and monthly email series using HubSpot ESP to promote exhibitions, programming, food and beverage, and retail promotions to subscribers and members.
• Maintain and create lists in HubSpot CRM
• Support ongoing reporting.
• Ad hoc projects as assigned.

Social Media

• Support the Digital Marketing Manager in the development of social media content calendar.
• Maintain library of photography and video content, including uploading/organizing new assets; relaunch and manage YouTube channel.
• Schedule approved posts using Sprout Social tool.
• Support ongoing reporting using Sprout Social and Instagram analytics.
• Ad hoc projects as assigned.

On Site Signage

• Create and maintain digital signs for a rotating calendar of museum exhibitions and programming.
• Refresh wayfinding information on elevator screens
• Ad hoc projects as assigned.

Admin

• Support the Marketing department in the creation of presentations and reports.
• Maintain project calendars in shared project management platform, Monday.com
• Oversee printing of signs and bulk marketing materials
• Ad hoc projects as assigned.

Tools:

• AdobeXD and the broader Adobe Creative suite
• WordPress (or similar), HubSpot (or similar), Instagram/Facebook/TikTok/LinkedIn/YouTube, Sprout Social, Monday.com
• Photoshop, InDesign

Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Compensation: The anticipated salary range for this position is $29.00 – $33.00 per hour. Fotografiska is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may available.

Benefits

Fotografiska Museum International