Centerbase

Social Media Coordinator

DEPARTMENT: Marketing Services

REPORTS TO: Sr. Manager Marketing Services

FLSA STATUS: Non-Exempt

About Centerbase At Centerbase, you’ll get the best of both worlds: the fast-paced dynamo of startup-esque growth with the additional stability of a larger company. At our core, we provide legal software to mid-size law firms, helping them to meet the modern expectations of clients and legal professionals while reaching their optimal productivity and profitability levels. As a company, we look at ourselves as more than merely providing a software platform. We come to work every day dedicated to streamlining the client lifecycle, providing ingenuity and commonsense measures for both attorneys and the clients they serve.

About Legalfit, a Centerbase Company At Legalfit we provide smart web marketing for attorneys through our predictive marketing platform. Legalfit is a legal-specific marketing/website company for attorneys.

As a company, we look at ourselves as more than merely providing a software platform. We come to work every day dedicated to streamlining the client lifecycle, providing ingenuity and commonsense measures for both attorneys and the clients they serve.

About this Role: Are you looking to grow your career in marketing? Well, we are looking for an ambitious marketing professional. As the Social Media Coordinator at Centerbase, you will be responsible for onboarding new customers, scheduling, reporting, and optimizing social media content for customers of the Centerbase sites team. This position primarily covers social media creation, content scheduling, implementation, optimization, and reporting on content performance. The person in this role will coordinate with the customers to ensure we have all the information and access to the required social media pages. The ideal candidate for this role is a creative, detail-oriented person with a passion for social media and content creation.

Responsibilities:

• Writing, editing, and publishing engaging content for Legalfit clients on various platforms, including Websites, Facebook, LinkedIn, and Google My Business.

• Assist in editing articles for the customers’ website.

• Help define the social strategy and voice for different clients and platforms.

• Optimizing social media posts (language, tone, message) based on our target audience’s behaviors.

• Selecting appealing images and videos to complement text.

• Use Adobe Illustrator to create graphics to complement text.

• Provide reporting of social performance metrics, and ongoing insights and recommendations to internal teams and clients based on findings.

• Schedule calls with customers to collect information.

• Work with customers to gain access to their Facebook and LinkedIn Pages.

Requirements:

• Proven work experience as a Social Media Copywriter or similar role

• Active on social platforms and deeply understands the social culture and the role of branded content.

• You can explain how each platform is different from the other and best practices for each.

• Understand Social Media Management Tools

• Ability to multitask and a strong understanding of how to prioritize projects.

• Ability to work independently and as a part of a collaborative team.

• Solid knowledge of SEO, keyword research and analytics tools (e.g. Google Analytics)

• Strong communication skills – verbal and written.

• 1-2 years of social/digital management experience. Can include relevant internships and/or other applicable social management experiences.

• Bachelor’s in a related field such as Communications, Marketing, etc.

A job description is only intended as a guideline and is only part of the employee’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Centerbase

About Centerbase

Centerbase is a cloud-based legal operations system that empowers midsize law firms to run their practice with confidence. It’s a highly scalable and configurable system that liberates legal teams from manual work by automating routine tasks and connecting them in a single collaborative workspace. Boasting a comprehensive feature set of billing, accounting, and practice management tools plus the ability to offer full-history data migrations, Centerbase has become the go-to solution for midsize law firms.

Centerbase started with the same fundamental purpose that drives the company today: solving real problems. That drive has made us the fastest-growing company in Legal Tech, with a mission to power the growth of law firms.

Centerbase has an amazing team, and we pride ourselves in having an exceptional culture that is the perfect combination of professionalism, hard work, and fun. We reward performance, and all our team members have the opportunity to make an immediate impact.

About this Role:

Product Managers are leaders that push the envelope and move the needle. As key decision-makers at Centerbase, they combine their intellectual aptitude, business insight, analytical skills, and technical understanding to formulate strategies that support and strengthen the company’s overall vision. As a voice of the product and the user, they listen to concerns and needs while having a “knack” for what will work. The leadership they exhibit, by persuading and aligning management, stakeholders, & internal teams, enables their teams to design, develop, and deliver competitive products.

Responsibilities:

• Write clear and concise acceptance criteria, requirements, and user stories
• Collect and analyze feedback from customers, stakeholders, and other teams to shape user stories, groom, and prioritize the backlog
• Incorporate feature requests into product roadmaps
• Oversee implementation, coordinate tests, and observe initiation of the system to validate the performance
• Identify user needs, translate ideas into strategy and user stories,
• Ensure products and releases are launched correctly and on schedule
• Develop and implement product strategies consistent with the company’s vision
• Work with senior management to identify areas of opportunity, evaluate the competitive landscape, and create product plans and roadmaps
• Collaborate with cross-functional teams to plan product releases, and clarify or update requirements
• Make creative recommendations to expand the product base and vision
• Suggest ways to track product use and impact on end-users
• Analyze preferences and requests of end-users & keep track of industry trends
• Communicates with radical candor about flaws in the product, process, and more
• Have operational knowledge of software products within the company
• Performs other job-related duties and responsibilities as assigned

Requirements:

• 4-5 years of previous experience as a Product Manager. Experience with software development and web technologies
• Proficient in Agile software development methodologies and principles
• Experience leading and managing cross-functional agile teams that deliver user-facing products
• Solid ability to communicate effectively and at a relatable level with internal teams & all levels of management
• Ability to usually make correct sound decisions even in the presence of major ambiguity
• Ability to frame the right questions, evaluate multiple facets of a problem, derive solutions, and simulate possible outcomes
• Ability to influence stakeholders and work closely with them to determine acceptable solutions
• Confident and have a knack for knowing what ideas will and won’t work
• Can empathize with the user(s) of the system to determine solutions that provide value
• Organizational and leadership abilities
• Excellent analytical and problem-solving skills
• Excellent planning, organizational, and time management skills
• A history of leading and supporting successful projects

Centerbase

About Centerbase

Centerbase is a cloud-based legal operations system that empowers midsize law firms to run their practice with confidence. It’s a highly scalable and configurable system that liberates legal teams from manual work by automating routine tasks and connecting them in a single collaborative workspace. Boasting a comprehensive feature set of billing, accounting, and practice management tools plus the ability to offer full-history data migrations, Centerbase has become the go-to solution for midsize law firms.

Centerbase started with the same fundamental purpose that drives the company today: solving real problems. That drive has made us the fastest-growing company in Legal Tech, with a mission to power the growth of law firms.

Centerbase has an amazing team, and we pride ourselves in having an exceptional culture that is the perfect combination of professionalism, hard work and fun. We reward performance, and all our team members have the opportunity to make an immediate impact.

Summary

The Customer Success Manager is the single point of contact for a portfolio of customers. The CSM is responsible for the post-sales relationship with the goal to create Customers for Life. Success is measured by retention, adoption, health, advocacy/referrals, and upsells/cross-sells. In this role, you will be required to communicate clearly with customers, escalate appropriately and navigate the company. Cross-functional collaboration, learning, and education are all fundamental elements of this role.

As a CSM at Centerbase, you will also have input on internal tools and processes and provide constructive feedback to make the department operate better. You will be comfortable acting as a mentor and providing direction to the team when you see opportunities to do so. You will be a product expert and be able to communicate the value of the product and features in ways that will instantly create meaningful results for your customers.

Responsibilities

● Knowledge about the Centerbase platform to identify opportunities that support customer growth

● Manage relationships with a portfolio of customers where you will communicate succinctly and professionally with customers on a regular cadence

● Learn customers’ business practices to set clearly defined goals with customers and manage to completion

● Deliver Business Reviews sharing Centerbase added value and growth opportunities

● Collaborate with internal teams as the voice of the customer to ensure customer success

● Ownership and accountability for managing customer escalations

● Drive customer retention through proactive engagement

Qualifications

● 1-2 years of experience as a Customer/Client Success Manager within a SaaS business

● Proficiency with Salesforce and other similar software products

● Ability to navigate a growing, fast-paced company and autonomously manage your book of business

● Strong attention to detail when communicating and following up on customer inquiries

● Proven track record of consistently attaining or exceeding renewal and expansion quota

Centerbase