Texas Casting Calls & Acting Auditions

Summary

The Customer Experience Manager (CEM) is chiefly responsible for the tactical leadership of a customer contact center team. This CEM is responsible for ensuring high levels of quality service including the achievement of all assigned sales and service level goals. The CEM must resolve complex and escalated issues that arise from customer service, sales representatives, and executive staff. The CEM will be responsible for the performance and development of a team of Customer Service Representatives (CSR) and other direct reports. The CEM leads by encouraging direct reports to achieve goals, equips through coaching and training, and empowers direct reports to think outside the box to do what is necessary to provide a world-class customer experience. The CEM should be highly analytical and have an advanced knowledge of data gathering, analysis, and reporting. This candidate must be comfortable in a high growth and high-change environment.

Essential Functions and Responsibilities

· Ensuring resolution of customers’ long standing or complex problems

· Leading and motivating team to meet goals and provide a world-class customer experience

· Maintaining and evaluating performance, production, attendance, reviews and appraisals of staff

· Keeping abreast of developments and advancements in customer experience field by reading pertinent journals, attending meetings and courses

· Providing operational reports, scorecards, and dashboards

· Participating in or leading operational reviews

· Accomplishing all tasks assigned or requested

Qualifications

· Bachelor’s degree in Consumer studies, Business studies or Management studies related field

· Minimum 5+ years in customer service management-related activities in multi-channel contact center environment

· Proven results in operational and customer satisfaction excellence

· Experience with workforce management

· Exceptional motivational, listening and problem solving skills

· Experience with process improvement (such as Lean or Six Sigma) and project management preferred

· Proficiency with contact center technologies such as telephone, chat, knowledge base, CRM, database, and MS Office with advanced knowledge of MS Excel

· Excellent administrative proficiency and customer relations skills

· Ability to prioritize and complete tasks efficiently

· Experience working with high-profile clients and aggressive deadlines

· Exceptional verbal and written communication skills

Work Environment and Physical Demands

The Customer Experience Manager role operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear. This position requires the ability to occasionally lift and/or exert force, up to 10 pounds. The noise level in the work environment is generally quiet to moderate. The visual acuity requirements include close vision

While performing the duties of this job, the employee is not exposed to weather conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/ Work Schedule

This is a full-time position; typical days and hours of work are Monday through Friday, 8:00am to 5:00pm. Occasional overtime may be required outside of typical days and hours of work, including Saturday and Sunday.

Travel requirements do not exist for this position.

There are no supervisory responsibilities associated with this role.

Equal Employment Opportunity

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status

Visual Comfort & Co.

SUMMARY:

MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world. Originally founded inside of Goldman Sachs in 2017, our fleet has grown to nearly 3-gigawatts of solar, including 850 projects across 27 states, and over 270 megawatts of battery storage projects, with each project tailored to achieve the bold decarbonization targets and goals of our more than 200 blue-chip customers. MN8 is headquartered in New York with offices in Boca Raton, Florida and Madrid.

ABOUT THE POSITION:

The Support Services Manager is responsible for leading a team of employees within the Support Services which provides logistics support for the field operations. This logistical support includes but is not limited to managing O&M warehouses, shipping and receiving, purchasing, fleet vehicle, and tooling. The Support Services Manager is responsible for ensuring that all logistical support is properly documented in the CMMS software.

As the Support Services Manager, you will:

• Demonstrate integrity, initiative, work ethic, and a continuous focus on safety and quality of work.
• Supervise and train direct reports within the Support Services team.
• Ensure that O&M logistics which includes purchasing, shipping, and warehousing of parts and tools function in a manner that enables efficient field operations.
• Continuously track and evaluate vendor performance, ensuring critical part availability, on-time delivery, and price competitiveness.
• Continuously track and evaluate warehouse inventory, ensuring warehouse accuracy, condition, and levels meet MN8 standards.
• Continuously process and track OEM replacement part RMAs to ensure warranty replacement parts arrive in a timely manner.
• Continuously track and evaluate tooling inventory, ensuring inventory accuracy, tool condition, and calibrated tools are certified.
• Ensure that O&M fleet vehicles are maintained and operated in a manner that results in the highest possible uptime while ensuring that vehicle conditions meet or exceed MN8 standards.
• Evaluate field operations needs to ensure that year ahead, fleet vehicle factory orders meet operational needs.
• Ensure all purchasing, warehousing, inventory, tooling, and fleet vehicles are properly documented and tracked in the CMMS software.
• Develop and maintain KPI reports utilizing the CMMS data, which demonstrates department performance.
• Such other duties and responsibilities as may be determined by the supervisor.

Our ideal candidate will have:

• Bachelor’s degree or equivalent industry experience.
• Proven experience as a business manager or relevant role.
• Ability to communicate in English both orally and in writing.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Thorough understanding of diverse business processes and strategy development.
• Excellent knowledge of MS Excel, Word and CMMS systems.
• Knowledge of human resource management principles and procedures.
• Knowledge of basic economic and accounting principles and practices.
• Knowledge of office administrative procedures.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to walk distances up to 5 miles in a day.
• Ability to receive detailed information through oral communication, and to make the discriminations of sound.
• Required to have visual acuity which includes depth perception.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Other Requirements:

• May be required to travel.
• Required to work in office conditions.
• Required to be in the assigned office more than 75% of the time.
• Work in a fast-changing environment that may require quick decisions with limited processes and procedures.

MN8 Energy is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

MN8 Energy

National Transaction Manager – Full-time ****MUST BE LOCATED IN DALLAS, TX****

Job Summary

Morrow Hill, a leading player in the commercial real estate industry, is seeking a skilled and dynamic National Transaction Manager to become an integral part of our team located in Dallas, Texas. In this role, you’ll leverage your expertise to oversee high-profile accounts, ensuring seamless transactions from inception to closure. This role is a mid-to-senior level position where your skills are valued and rewarded with a competitive salary, commission, and a comprehensive benefits package.

Core Duties and Responsibilities

· Manage all deals for high-profile accounts

· Oversee the entire leasing process through transaction delivery and close-out

· Coordinate with internal client teams

· Manage field brokers and other subject matter experts necessary to deliver an integrated solution to our clients

· Assist in the creation of presentations given at regional and national conferences

· Manage multiple transactions at once

· Attend company meetings and assist with preparation for client meetings and deliverables

· Support Brokers in on-going transactional needs, client relations and business development

Education and Experience Requirements

· Minimum 2 years leasing experience in a commercial real estate environment

· Texas Real Estate License

· Commercial leasing experience required (retail experience is a bonus)

· Lease negotiation experience strongly preferred

· Proficient in Microsoft Office (Excel, Word, Outlook)

· Familiarity with PipeDrive and CRM software preferred

· Client relationship management skills

· Excellent attention to detail and organizational skills

Employment Type

Full-time

Company Summary

VOTED ONE OF THE BEST COMPANIES TO WORK IN 2022! Morrow Hill offers premier corporate and franchise real estate strategies nationwide. Our clients receive the best presentation of properties and exceptional real estate services to meet their needs. Morrow Hill always exclusively represents tenants in their lease negotiations. We pride ourselves on having unparalleled access to every option in the market and meeting our client’s long-term real estate objectives through our single point of contact model. Join our team as we continue to set the standard in office, retail, industrial and franchise leasing.

Morrow Hill is proud to be an Equal Opportunity employer and does not discriminate based on an applicant’s race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, or marital status. 

Morrow Hill Commercial Real Estate

Location: Dallas, TX

Regional Field Service Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages
• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package and Profit Sharing
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 90+ years

Position Summary:

As a Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

Do YOU Possess These Skills and Attributes?

• Exceptional Time Management
• Professional and Positive Attitude
• Computer and Networking Experience
• Exceptional Customer Service, Planning, and Problem-Solving
• Effective Interpersonal and Communication Skills while Presenting and Negotiating
• Field Repair in a Dental/Medical Environment

Do These Responsibilities Interest YOU?

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
• Hold Service Technicians accountable for responsibilities
• Coordinate/conduct regularly scheduled meetings with all Regional Personnel
• Ensuring high customer service satisfaction rates

Do YOU Meet These Requirements?

• Education/Experience:
• Associate Degree in: Business or BioMed Technology
• 5 Years’ Experience in a Service Industry
• Previous Management Experience
• Physical:
• Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
• Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
• Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
• Ability to work in tight spaces
• Frequent traveling to customer sites (daily) and occasional use of power tools

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We’re proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates’ differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

Benco Dental

WiNGS is a non-profit agency supporting women and families in becoming strong mothers/parents, being financially secure and achieving career goals. Formerly known as the YWCA of Metropolitan Dallas, WiNGS serves nearly 2,000 individuals each year. If you want to make a lasting impact on the lives of families, WiNGS is a place for you.

The Director, Career Services serves as a member of our Economic Advancement team primarily supporting our three Financial Empowerment Centers (FEC) in South Dallas. This position will manage all aspects of Career Services including outreach, recruitment, service delivery and monitoring to ensure target populations can find and secure employment leading to financial stability. Candidates should also be proficient with technology to perform virtual services and meetings through a Zoom platform.

Evening and weekend hours may be required for this position. Local travel is required. Fluency in Spanish is strongly preferred. Salary $65,000-$75,000

PRIMARY RESPONSIBILITIES:

• Develop and oversee the implementation of evidence-based services that equip clients to find and secure 

employment leading to financial stability.

• Foster and maintain relationships with employer and partner network to ensure adequate training and 

employment opportunities are available. 

• Build and maintain knowledge of labor market trends and recommend responsive program changes.

• Hire/develop high performing staff who are held accountable for meeting KPIs. 

• Create and support an inclusive culture aligned with core values. Develop an environment to motivate and inspire

staff to work collaboratively toward vision and goals.

• Monitor program targets monthly; provide reports on performance data and outcomes for required reporting.

• Analyze data to inform the decision-making process for program modifications. Use Salesforce or assigned 

database to evaluate data.

• Represent WiNGS on external committees to create awareness and establish partner networks. 

• Contribute collaboratively with the Economic Advancement team to achieve program goals. 

ESSENTIAL QUALITIES & QUALIFICATIONS:

• Bachelor’s degree in social work or related field preferred; minimum of 2-4 years prior experience leading 

career/workforce development programs for at-risk families.

• Minimum three years supervisory experience preferred.

• English/Spanish bilingual proficiency is strongly preferred.

• Non-profit experience preferred; Must possess cultural sensitivity to diverse populations. 

• Commitment to WiNGS mission and values including an understanding of barriers faced by low-income families.

• Personal qualities of maturity, self-awareness, empathy, flexibility, cultural humility, and an exceptional capacity 

for team and community building.

• Must be able to work flexible schedule, including some nights and weekends.

• Must have reliable transportation for local travel; out-of-state travel may be required for training purposes.

WiNGS offers competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, short- and long-term disability plans and retirement, as well as an environment where your professional growth and advancement are cultivated. WiNGS is an Equal Opportunity Employer.

HOW TO APPLY: For immediate consideration, qualified candidates should submit a resume or application to [email protected]

WiNGS Dallas

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the year ending December 31, 2022, Newmark generated revenues of approximately $2.7 billion. As of June 30, 2023, Newmark’s company-owned offices, together with its business partners, operate from approximately 170 offices with over 7,400 professionals around the world. To learn more, visit nmrk.com or follow @newmark.

The Transaction Manager services current and new accounts by coordinating and monitoring various transaction activities and will work with internal departments to manage purchase, sales and lease transactions. The Transaction Manager will also serve as the in-house point-of-contact for clients, brokers, and others to collect or to provide information on all account transactions.

Essential Job Duties:

· Coordinate with Account Manager to align transactions with the client’s real estate objectives.

· Collaborate with assigned business units/regions to understand and support operational requirements and expansion or contraction of the business.

· Implement the transaction process to complete seamless transactions on behalf of the client and in accordance with client’s processes and procedures.

· Source and manage third party brokers/service providers where required.

· Act as the liaison between the landlord, local broker, Account Manager and Business Unit/Regional Real Estate Director.

· Assist the Account Manager in the execution of Corporate Real Estate (CRE) portfolio strategy through lease renewals, new leases, sub-leases, lease terminations and land & building purchase and sales.

· Prepare, review, analyze, and interpret financial analysis templates including book and cash flow projections, NPV (net present value), and/or IRR (internal rate of return) to determine the financial impact and economic value of multiple transaction scenarios.

· Coordinate and execute all steps surrounding transactions including the completion of project initiation sheets, market surveys, client tours, RFPs, counterproposals, LOI, broker’s opinions of value and test fits to lease execution and project closeout.

· Maintain all transaction and forms files. Prepare reports and makes presentations to relevant parties. Prepare follow up letter to brokers and clients as required.

· Monitor and maintain a real estate project tracking system to ensure timely transaction completion.

· Negotiates leases and lease amendments. Monitors lease expirations. Negotiates lease renewals within prescribed timeline.

· Serve as liaison with clients relative to administrative matters, including obtaining executed lease copies, scheduling meetings, and being available to respond to inquiries or receive new assignment requests.

· Review commission calculations with brokers, prepare deal sheets summarizing terms of transaction, and track commission payments and annual commission income reports.

· Prepare project close-out files for all completed transactions, including all transaction documents, list of project contacts, lease abstract, executed lease/agreement, and activity log.

· Track project travel expenses.

· May perform other duties as assigned.

Skills, Education and Experience:

· Bachelor’s degree in business or real estate.

· Real estate sales associate license required.

· Excellent oral and written communications skills.

· Strong knowledge of Microsoft Office including proficiency in Excel, PowerPoint, Outlook etc.

· High degree of professional customer service to both internal and external parties.

Working Conditions: Normal working conditions with the absence of disagreeable elements

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Newmark

About the position

We are looking for a Team Assistant to join our fun, supportive and busy international Advisory team in Austin. As a Team Assistant, you will provide a range of organizational and administrative tasks supporting our Advisory Management team. The ideal candidate will thrive on coordination, organization and will be a self-starter. The position would be suitable for a range of experience from someone starting their career through to a person with several years of experience in an administrative role.

We are looking for someone with excellent organizational skills, who is a confident communicator, fluent in English, capable of dealing with people at all levels, and someone who always maintains confidential and professional communication.

Reliability and adaptability are vital for this role, together with the ability to work independently and to be flexible in handling various organizational tasks with changing deadlines and priorities.

About us

From its academic roots, Aurora Energy Research has grown to become the largest dedicated power market analytics company in Europe, providing data-driven intelligence for strategic decisions in the global energy transformation. We are a diverse team of around 400 experts with vast energy, financial and consulting backgrounds, covering power, hydrogen, carbon and fossil commodities.

We are active in Europe, Australia and the US, working with world-leading organizations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a thriving, rapidly growing company with offices across the globe and more opening soon. We currently serve around 600 of Europe’s most influential energy sector participants, including utilities, investors, and governments, and expect to continue to grow rapidly, adding new countries and products to our portfolio.

Key responsibilities

• Providing all-round support to the Advisory Management team, managing diaries, organizing and booking travel arrangements, meetings and itineraries, and submitting expenses
• Organizing and managing a comprehensive schedule of meeting and diary requirements, both internally and externally for the Advisory Management team for up to four people
• Communicating with clients, scheduling calls and workshops plus arranging meeting agendas
• Arranging business travel, including flights, transportation, accommodation, and restaurants for members of the Advisory Management team
• Tracking projects in Salesforce and supporting on project reporting
• Support with project admin including contract drafting and liaising with legal and financial teams to ensure projects are correctly accounted for in internal systems
• Meeting preparation including meeting room setup and management
• Handling and filtering/responding to incoming correspondence
• Collating and preparing presentations and proposals using Word, Excel, and PowerPoint, including minute taking
• Supporting and coordinating the internal functions of the Advisory team such as internal events; trainings and activities

What we offer

• A fun, informal and international work culture
• A competitive salary package
• Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals
• Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills

At Aurora we will consider all requests for flexible working. For most roles, the following types of flexibility are usually possible: a hybrid model of remote and in-office working, part-time hours and flexible start and finish times. Please talk to us at the interview about the flexibility we could offer, and we will explore what is possible for the role.

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

What we are looking for

Required attributes:

Even if you do not meet all the requirements below and are interested, please still apply, and let us know your motivations.

Required attributes:

• Excellent interpersonal skills with the ability to build relationships at all levels
• A self-starter, with a positive, can-do attitude, able to juggle a variety of tasks at any one time
• Passionate about teamwork but able to work independently, too
• Excellent organizational skills, time management and attention to detail
• Strong ability to communicate clearly and professionally with both internal colleagues and clients
• Excellent MS skills particularly Outlook (diary management), MS PowerPoint, Excel & Word
• Ability to use initiative, plan, with a willingness to proactively take on new tasks

Desirable attributes:

• Work experience as a personal assistant or in an administrative position
• At least 1 year of proven working experience in a fast-growing professional services business or in a sales/client-facing environment
• Proven work experience managing complex meeting schedules across multiple time zones

The successful candidate would start as soon as possible. We will review applications as they are received. Salary will be competitive with experience.

To apply, please submit your CV, a brief cover letter, your salary expectations and state your earliest possible start date to the following link.

Aurora Energy Research

Director of Client Services Hybrid (3 days in office, 2 days remote)

20 Billion+ AUM Independent RIA

Houston, Texas

Overview

Dynamic 20B+ Independent Wealth Management RIA seeks a Director of Client Services to manage the administrative and private banking needs for high-net worth clientele.

The Firm offers comprehensive family office services, deeply personalized wealth management, investment advisory, planning and other services for high-net-worth and ultra high net worth clientele.

Highlights

• Serve as a primary lead for client onboarding, investment implementation, and private banking services
• Provide excellent client experience for ultra-high net worth clients
• Participate in the growth of a fast growing, independent RIA by servicing client needs, and maintaining and building key relationships
• Competitive compensation package including significant base salary, benefits, and bonuses

Requirements

• 8+ years Financial Services, preferably RIA experience working with UHNW clients
• Bachelor’s degree in Business, Finance, or a related field
• Track record of superior client services skills, attention to detail, and time management
• Knowledge of Fidelity and Schwab custodial platforms a plus

GemHarvest Executive Recruiting

Job Summary:

This position reports to the Senior Vice President of US Operations with Access Healthcare. The Director of Client Services will be responsible for overall success of the client engagement, guiding it from inception through development and providing continuity for the client.

This individual must be immediately recognizable as a leader, possessing outstanding communication, listening and interpersonal skills, able to quickly establish credibility and rapport with a broad set of senior executives.

Supervisory Responsibilities:

This position has direct supervisory responsibilities including all team members reporting up into this role.

Duties/Responsibilities:

• To be the central point of contact for the customer from Access Healthcare to ensure we exceed customer expectations and retain highest customer satisfaction. This individual will serve as a client advocate ensuring all client expectations are fully understood and executed within Access and to ensure the client understands the value provided by Access Healthcare.
• To be a growth agent for the organization by executing incremental growth plans and new revenue acquisition from existing clients assigned. To become the trusted advisor of the customers (that will be part of the individual’s portfolio) and be able to shape opportunities and drive value to the client for all their needs.
• To collaborate with internal operations leadership, solution team and finance teams to develop and submit client value proposals.
• To work closely with both onshore, offshore leadership and operational teams to ensure optimal performance outcomes for assigned clients.
• To ensure adherence of client governance meetings by establishing and conducting regular business meetings with the client and internal operational stakeholders. Coordinate regular Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) with client, service delivery and business development.
• Ongoing engagement with client exposing them to Access Healthcare’s expanding capabilities and product offerings, with a keen eye towards gathering product & market intelligence and driving value in solving client challenges. In the process, to grow the revenue base with the client.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent client relationship and process management skills.
• Analytical and critical thinking skills.
• Proven analytical and root cause analysis capabilities.
• Attention to detail and accuracy.
• Excellent writing, communication skills and strong interpersonal skills.
• Ability to organize and prioritize multiple projects, activities, and deadline.
• Must be self-motivated and able to work autonomously.
• Ability to create and develop relationships at all levels.

Education and Experience:

• Bachelor’s degree in related discipline or equivalent experience required.
• Must have a minimum 10 years of revenue cycle management experience working in a global delivery model.
• Prefer, but not required, participation in revenue cycle operational platform groups such as HFMA or AAHAM or other recognized professional associations.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Proficiency with Electronic Health Records

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Access Healthcare Services

Marketing Coordinator/ Client Service Representative

Job Description:

Marketing (40% of Time)

– Lead person for company wide marketing efforts, the Voice of Company

– Develop, Plan and manage all marketing activities which include but not limited to:

• Business Association Activities
• Charity Sponsored Events
• Social Media Posts
• Direct/ Indirect/ E-Mail Campaigns
• Corporate Outings and Celebrations

– Maintain Database of costs and results

– Manage all Marketing Materials, giveaways, etc.

– Evaluate Success of all Company Marketing Efforts

– Recommend improvements and new ideas to existing marketing efforts to improve our marketing penetration

Sales Support (60% of Time)

– Assigned to Account Executives to assist in order to increase sales efficiency

– Generate proposals and quotes daily

– Locate/ Order Vehicles and Equipment

– Schedule delivery of equipment to end user

– Handle daily calls from existing clients and prospects

– Maintain Contact database daily

Must Have:

– Great attitude

– Outgoing personality

– Willingness to learn/ help team members

– Passion/ Strong work ethic

– Flexibility/ Willing to work extra hours when needed

– Goal/ Family Oriented

– Some College

– Canva/PowerPoint/Excel skills

Like to Have:

– College Degree

– B2B Marketing experience

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