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SNI Companies is seeking a Customer Service Manager to join a great organization in the Jacksonville, FL area! If you are a seasoned Customer Service Manager who is communicative and dedicated, we want to hear from you. Make your next career move with us!
$60,000 to $70,000 annual salary
IN OFFICE REQUIRED
Monday through Friday, 8:00am to 4:30pm
Customer Service Manager Summary:
The Customer Service Manager is responsible for providing outstanding customer service by lending and motivating their team and developing methods to increase customer satisfaction.
Responsibilities:
- Improving customer service experience, create engaged customers and facilitate organic growth.
- Taking ownership of customers issues and following problems through to resolution.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Adhere to and manage the approved budget.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
Qualifications:
- 5+ years of experience as a Customer Service Manager or Assistant Manager
- Experience in providing customer service support
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Excellent knowledge of management methods and techniques
- Bachelors degree in Business Administration or related field preferred
- Must be able to pass background check and drug test
Benefits:
- Medical, Dental, and Vision Insurance
- 401K Plan
- Short-term and long-term disability policies, life insurance policies
- PTO, Holiday Pay, Sick Day Pay
SNI Companies
Experience- 7years
Job location – New York
Industry – Luxury Brands Must
Skills – SEM, Social, Ecommerce, SEO, content, influencer etc
Should be able to manage globally
Must be from Luxury brands Eg- Jewelry brand ,Gucci, Rolex, Chanel …ETC
Interested candidates send their resume to- [email protected]
Job Description
Develop an online marketing vision in line with the company’s business model and vision.
• Translate a vision for online marketing into a coherent digital marketing strategy and roadmap.
• Develop and execute an integrated online strategy with overall company marketing strategy and plans.
• Lead company’s customer acquisition strategy and improve key metrics such as media ROI, CPA, CPC, CPM, etc. as well
as own channel and audience strategies and continuous improvement
• Continuously team up with the business development teams and retail partners on understanding their needs and
goals to deliver digital marketing programs to align with the achievement of the business goals.
• Keep abreast of the most innovative and forefront best practices across industries and within the industry to introduce
the most effective digital marketing model and initiatives to the company.
• Develop a B2C customer journey roadmap and manage critical touch points through various digital marketing channels
to enhance customer experiences.
• Monitor and benchmark the online presence and programs of key competitors to plan and deliver standout practices
to differentiate ourselves in attracting customer engagement.
• Lead and manage the digital marketing team to deliver first-class online customer experiences to achieve customer
loyalty and engagement.
• Work closely with the IT team to leverage internal and external technological capabilities to create a best-in-class digital
experience for the customers.
• Consistently research the needs and most updated trends of the target customer segments to deliver customer
experiences that match their preferences and interests.
• Manage all digital marketing channels (e.g. website, blogs, emails, and social media) to ensure brand consistency,
integration, and effectiveness.
• Explore opportunities to work with external resources of quality freelancers and agencies to deliver high-quality
content and image assets.
• Plan and execute campaigns to support the company’s “go to market” calendar to enhance sales performance and
create high levels of customer interaction.
• Using PPC, SEO, email campaigns, blogs, forums, and other social media experiences to generate leads and big data
for analytics.
• Enhancing eCommerce performance by increasing web visibility and traffic.
• Manage the content as well as key channels to generate quality traffic to drive sales and in-store traffic to the retail
partners.
• Increase brand awareness and equity by reaching more targeted customers through various digital marketing channels.
• Apply analytics and continuously measure and evaluate ROI of digital marketing investments
• Monitor and oversee our social media accounts
• Lead the Digital Marketing team to deliver a highly engaged and professional team to deliver exceptional performance
• Consistently manage and improve the quality of online content and effectiveness, considering SEO and Google
Analytics
• Report to top management on digital marketing performance through focused KPIs and analytics as well as
recommendations on key improvement actions to enhance overall business performance
• Forecast performance trends and challenges in achieving traffic and media goals to act proactively to adjust our digital
marketing actions accordingly
Experience and Skills required:
positions of increasing responsibility as well as a minimum of 3 years of experience in a leadership role.
• Marketing, Digital Technologies, and Agency experience in at least 2 leadership roles
• Professional training in digital marketing, e-commerce, google analytics, social media, and SEO/SEM with
reputable institutions
• Experience with the retail, jewelry, or luxury retail industry preferable.
• A creative thinker with superb analytical skills
• Entrepreneurial spirits we all as adaptability and flexibility to work under difficult situations
• Outstanding communication and interpersonal skills
• Passionate customer advocacy
• A combination of working both within a corporate environment and in an agency is preferable
• Thorough knowledge of digital marketing eco-system and best practices in the US and global market
• Demonstrated ability to lead and inspire a team
• Proven track record of building a successful B2C digital brand footprint from scratch
• Successful track record in leveraging the digital marketing channel to achieve business results
• Strong network with professional consultants in the digital marketing area
Aptita
CESI is looking for a Professional Land Surveyor/Project Manager for its Concord or Statesville, NC offices to handle all project activities from start to finish, including supervising field and office personnel.
Why Work for CESI:
- Health, dental, and vision insurance
- Paid holidays
- Casual work environment
- Employee Assistance Program
- Life Insurance
- Bonuses
- 401K matching
- Pay/Reimbursement for certifications, classes, and licensure
- Vacation and Sick Days
Job Snapshot:
- Meet with both current and potential clients
- Prepare survey proposals and contracts
- Review and evaluate projects, with the aid of the project team
- Communicate with the client about progress
- Review and approve project proposals
- Conduct final review of completed reports and maps
- Review job cost sheets and prepare weekly or monthly billing
- Maintain expected volume of work
- Motivate team personnel towards excellent performance
- Ensure charges against projects are reasonable
- Review completed maps to GS 47-30 standards and seal
- Adhere to design and project schedules
- Provide adequate training, technical, administrative guidance, and instructions to team personnel
- Meet with potential clients to expand business
- Other duties as assigned.
Qualifications
- Minimum of 3-5 years Project Management experience
- Must have a NC PLS license or ability to obtain one in 6 months
- Must have experience with AutoCAD Civil 3D
- Must have experience with GPS
- Must understand mapping concepts
- Associates or bachelor’s degree in surveying or civil engineering preferred
- Authorized to work in the United States
Company Description
CESI is a 100% employee-owned company with a great team of welcoming and experienced individuals. We are committed to ensuring our employees have a healthy work-life balance and we strive to encourage employees to be their best. We can offer a casual and inviting environment where employees can thrive. Since 1978, CESI has been providing Civil Engineering, Geotechnical, and Surveying services across North Carolina and other areas.
Please follow us on Facebook at www.facebook.com/cesicgs and be sure to apply with us at www.cesicgs.com/app
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. CESI is an equal opportunity employer.
CESI Civil Geotechnical Surveying
Job Description:
The Core Product Development and R&D Manager provides technical expertise and a knowledge base for all core product machines. They are responsible for actively collecting data, developing and testing machinery in the product line. The data collected will be distributed and published across the company. They will act as the main liaison between core machinery manufacturers, both internal and external. Product development will involve new machinery as well as any additional partnerships with vendors. Because of their intimate knowledge with the core product group, this position will also be a key technical resource for projects that are at a critical stage and need additional attention. On the R&D side, they will act as a SME for machinery and machine design. They will take on new challenges and provide creative solutions.
Core Product Job Duties & Responsibilities:
▪ Maintain and expand a database of machine performance parameters
▪ Liaison between core product manufacturers and leadership, engineering, sales, and applications
▪ Generate, collect and maintain lists of desired changes in core product machines
▪ Test all new machinery for performance criteria
▪ Help develop new machinery with sales, marketing and Executive Team
▪ Assist as needed with machine issues – communicate with vendors ensure corrective actions are carried out in future releases
▪ Communicate issues to vendors as well as communicate changes back to the US organization
▪ Ensures all projects, initiatives, and processes are in conformance with org’s established policies & objectives
▪ Ability to handle multiple priorities, meet key deadlines & manage changing priorities through effective time management skills
▪ Collaborate with the engineering department to provide customized, complete, accurate design solutions and improve upon existing ones
▪ Communicate integral design intent to other departments/functions
▪ Coordinate with Proposal Coordinators and Applications Engineering on specifications and projects with specifications near design limitations and parameters
▪ Perform sizing calculations or other analytics as needed in the design or modification of packaging equipment
▪ Develop applications that effectively accomplish client objectives and user needs
▪ Maintain expert level of product, process and application knowledge for our products
▪ Gather consensus on solutions and additions to the product line
R&D Job Duties & Responsibilities
▪ Design and review designs of machinery
▪ Create new functionality on machines or new processes to improve product performance
▪ Design solutions to long standing issues with creative new ideas
▪ Supervise R&D Engineer and R&D Technician
▪ Drive innovation, creativity, and investment in new technologies.
Desired Skillset:
▪ Engineering degree and background of at least 7 years
▪ Strong machinery (preferably packaging background)
▪ Organization of machine parameters in a quick reference guide
▪ Ability to quickly and effectively troubleshoot machines, accessories, and systems overall
▪ Ability to create effective solutions
▪ Ability to use Microsoft Office software, AutoCAD, SolidWorks, Inventor (desired) with a knowledge of PDM
Brightpath Associates LLC
Amazon Channel Manager
Role Summary:
The Amazon Channel Manager will ensure the day-to-day success of our portfolio of products listed on Amazon. This includes uploading, editing, and launching new items as a part of our seasonal release process as well as maintaining and enhancing existing listings as necessary. You will research keywords, create copy, upload images, and develop content and graphics to support A+ listing content. Additionally, you will be responsible for reporting on the performance of our listings and storefronts daily, weekly, and monthly.
Role Type and Location:
- In Office Position – This is Not a Remote Position, Relocation Expenses Will Not Be Reimbursed
- Full-Time Salaried, Exempt
- Corporate Headquarters in Bowling Green, KY
Responsibilities:
- Responsible for timely inventory uploads for all brands new product launches
- Perform comprehensive keyword research and competitor analysis and then write titles and product bullet points on all of our Amazon listings for SEO.
- Product content management of brands – creation of listing copy and title-based keyword research and optimization. Creation and uploading of images, videos, and any additional A+ content that might enhance the shopper experience and purchase decision making process.
- Overseeing additional imagery for elevated silos A+ content product pages by working with our internal & external photographers and our amazon interns
- Enter new ASIN’s in early reviewer/vine programs and report results.
- Resolve issues with product listings for all brands – review negative product health ratings due to complaints/returns.
- Submission and follow-up of cases to Amazon in order to resolve issues with our product listings.
- Review customer product questions to rework product detail pages to create a better customer experience or pass on product specific improvements that could be made to make our products better.
- Operate and update ban.do & Steel Mill Gifts storefronts inside Amazon.com.
- Must be able to submit emergency orders if necessary.
- Responsible for reporting on the performance of our listings and storefronts daily, weekly, and monthly
Experience, Knowledge & Skills Requirements:
- 2 – 3 years’ experience uploading and maintaining product listings on Amazon or any other eCommerce system e.g., Shopify, Amazon, Big Commerce, or any other relevant platform.
- MUST HAVE exceptional Excel and Google Sheets experience.
- ·Ability to edit images using Canva, Photoshop or equivalent applications to create basic graphics used on listings as necessary.
- Experience using tools such as Basecamp or Trello to keep track of daily tasks.
- Must be detail oriented and goal driven.
- Personal drive to constantly learn and improve upon every aspect of what you do.
Physical Requirements: ·
- Must be able to sit and work on computer for duration of shift.
- Must be able to lift or carry packages up to 25 pounds.
Academic Qualifications:
- 2 – 3 years’ experience uploading and maintaining product listings on Amazon or any other eCommerce system e.g., Shopify, Big Commerce, Microsoft, etc.
- Business, Marketing, or Advertising Degree or equivalent skills and experience
About Us:
Lifeguard Press is an internationally known provider of licensed, high profile designer gifts, stationery, and accessories, reaching a global customer base through multiple channels including major brand collaborations; direct retail consumer sales (.com), independent/specialty gift stores and major department stores. Encouraging servant leadership in our day-to-day interactions reflects the core values necessary to support our employees, factories, vendors, collaborators, licensors, and customers across the globe and is essential in our mission to serve each other and our communities well.
EEOC Statement:
Lifeguard Press is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Lifeguard Press
Job Details
Job Title: Product Marketing Manager V
Location: Daly City, CA
Duration: 9 Month Contract
Pay Rate: $100/hr- $105/hr on w2 without benefits
Job Responsibilities:
- Accomplishes marketing human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling and coaching employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves marketing operational objectives by contributing marketing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Meets marketing financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor’s share, and competitor’s strengths and weaknesses; forecasting projected business; establishing targeted market share.
- Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
- Provides information by collecting, analyzing, and summarizing data and trends.
- Accomplishes marketing and organization mission by completing related results as needed.
Skills:
- Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to keep information organized and confidential.
- Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint.
Education/Experience:
- Bachelor’s Degree in marketing, communications, or journalism.
“U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status”
US Tech Solutions
What You’ll Do
Serve as a liaison between client stakeholders and cross functional leads to
gather requirements, prioritize needs, and help identify dependencies
Collaborate with clients to uncover insights and translate them into
actionable product features.
Define and prioritize product features using methods like user stories and
backlog management.
Work with our tech team to define, evaluate, and prioritize program dependencies and the overall roadmap, while also formulating detailed implementation strategies.
Lead the end-to-end delivery of technical project execution, exceeding clients’
expectations for quality and value.
Manage complete product life cycles and experimental pilots, tailoring agile
methodologies to best suit each project’s unique needs.
Craft and lead workshops and activities for internal teams and clients, promoting collaboration and resulting in tangible outputs.
Contribute to pitch efforts and demonstrate exceptional stage presence while
engaging with prospective clients during presentations
Assume a prominent client-facing role, steering project direction and maintaining overall account health through effective prioritization of stakeholders, including clients, partners, and relevant third parties.
Your Skills
Leverage data to guide decision making and when there’s no data, find alternative sources to gain insights.
Exhibit a deep affinity for digital technologies and a knowledge of best practices
within the space, with a flair for pushing boundaries and creating innovative
solutions.
Navigate competing demands with finesse, fostering open discussions and
informed decisions that align with project and stakeholder needs.
Maintain a holistic understanding of project status and priorities while attending
to necessary details.
Communicate with clarity and precision, effortlessly articulating updates that
balance action-oriented directives with necessary details for both technical and
non-technical audiences
Your Experience
Accumulated a minimum of 8 years of experience delivering impactful work in
agencies, studios, or comparable settings, with a strong focus on digital experiences that captivate clients and interdisciplinary teams.
Successfully led at least one significant project that stands as a testament to
your professional development, complemented by a portfolio of smaller projects
that showcase your evolving strategies for client collaboration.
Proficient in championing and practicing agile methodologies, harnessing their
power to drive collaboration, client engagement, and project completion.
Synergy Interactive
At CALDIC we value our team spirit, built on strong relationships and open communication. You will be part of a community where you can always get support from experienced colleagues. At the same time we encourage an entrepreneurial mindset: you have the freedom to act and take initiative to bring your ideas to life. At CALDIC we want to give everybody the opportunity to make a difference.
Everyday hundreds of thousands of people around the world are in touch with a food, pharma, personal care, or industrial product that has been handled with care by CALDIC. At CALDIC we are the linking pin, connecting people, products, and solutions for a better world. But we go beyond connecting to ensure we deliver on our business partners’ requirements for added-value R&D, manufacturing, and packaging solutions, while minimizing the environmental impact. This makes CALDIC the partner of choice in innovative and sustainable solutions in life science and specialty chemicals. Our tagline ‘Because we care’ underlines our commitment to our people, our business partners, and our planet. On a daily basis around 1200 CALDIC employees go the extra mile to deliver value-add solutions. CALDIC s present in 19 countries in Europe, North America, and Asia Pacific.
Position Function:
The Principal Product Manager will focus on day-to-day activities related to Principal Development, as well as supporting the execution of the strategy set for the assigned Principals. Key aspects of this role include product cost administration, new product and new vendor set-up, gathering marketing material and rationalizing product portfolio offerings. This role will help identify activities that need to be simplified and processes that need improvement to reduce transactional costs. Part of this role will also involve handling all aspects of the buying process (including basic sourcing and negotiation) with suppliers and selected Principals, in order to gain the skills needed to successfully manage and develop more strategic Principal relationships in the future.
As a team member at CALDIC, you’ll enjoy:
- Benefits package
- Performance Bonus
- Paid time off
- Employee Appreciation
- Hybrid
- Paid Tuition
Duties & Responsibilities
- Develop and implement strategic plans for assigned Principals, aligning the goals of the Business Teams with those of the Principals’ in the portfolio
- Monitor all aspects of both CALDIC and the Principal’s performance in achieving the strategic plans on a regular basis.
- Gain market insights to translate relevant trends into objectives, generating an actionable strategic business plan.
- Accountable for meeting Principals’ targets relating to the overall business strategies.
- Producing quarterly reports
- Responsible for day-to-day interactions with the assigned Principals including maintaining good working relationships.
- Support the Business Teams and Pricing team with periodic contracting processes, RFQ’s, and regular costing needs.
- Work with the Replenishment Team to ensure product is available based on customer and internal needs.
- Support all other internal teams at CALDIC when escalation to Principals is needed.
- Develop and maintain professional relationships and networks with internal customers, suppliers and other procurement organizations.
- Establish multi-level connections within each of the Principal’s businesses.
- Participate in continuous improvement activities to optimize the supply of materials in an efficient manner.
- Create and sustain relationships that support double digit growth and cost optimization enthusiastically.
- Maintain strict cost controls to help drive 100% customer satisfaction.
- Provide the necessary resources to implement, support, and enforce the health and safety policies and programs within the company by working in compliance with all applicable laws and regulations, safe work practices and procedures established by CALDIC.
- Participating in Trade Shows
- Provide coverage for other members of the Principal Development Team as needed.
Skills & Education Required
- Must have 3-5 years’ experience in commercial food manufacturing and distribution.
- Vendor Facing Product Management experience.
- Experience in Food manufacturing, distribution, Functional & Nutritional Ingredients mandatory!
- Food Science considered an asset.
- Must have experience in the following: Starches, hydrochloride , Dairy, plant, GUMS, Volume
- Commercial mindset, willingness to learn and hands-on/custom centric attitude is necessary.
- Data Entry
- Knowledge of Marketing, Procurement or Supply Chain is an asset.
- Must have advanced computer skills (Microsoft Office Suite, Commercial Reporting Tools, CRM and ERP tools), EXCEL
- Must have strong communication, interpersonal and negotiation skills.
- Must have strong relationship building skills.
- Must have strong organization skills.
CALDIC is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon: Age, Citizenship, Colour, Family Status, Gender (including pregnancy, childbirth, or related medical conditions), Gender Identity or Expression, Marriage, and Civil Partnerships, Physical and/ or Mental Disabilities, Political Belief, Race, Religion, Sex, Sexual Orientation, or other applicable legally protected characteristics.
Accommodations are available upon request for any candidate and/ or employee.
To apply, please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in this position.
Caldic North America
Manager, Power Marketing – Renewable Fundamentals
Remote / Houston, TX
Our client is a national utility-scale solar + storage developer with ~9GW of projects across North America. We’re looking for a Power Marketing expert to help shape our client’s commercial branch of the company, and drive growth by leveraging a strong understanding of the US power markets, quantitative analysis, PPA structures, and load forecasting. The ideal candidate will bring deep knowledge of the utility sector, experience designing LMP forecast models, and a strong track record of managing offtake opportunities.
Key Responsibilities:
- Manage the market analysis and fundamentals arm of the organization, including production cost modeling, nodal basis risks, and merchant nodal pricing.
- Provide market insights and customized analysis in North America power markets including ERCOT, PJM, MISO, NYISO, and WECC based on experiences and knowledge of market fundamentals, resources mix and regulatory initiatives
- Conduct in-depth analysis of Utility IRPs, renewables requirements, forward pricing, and purchased power, leveraging advanced data analytics to uncover insights and assist our development team in identifying project development prospects.
- Assist the commercial analytics division in constructing data analytics models using tools such as Matlab, R, Python, and Excel.
- Support our corporate finance team, aiding in pricing support, energy storage modeling (BESS), and enhancing financial models to incorporate nodal price forecasts.
Preferred / Desired Qualifications:
- Bachelor’s degree in a quantitative field, such as Economics, Engineering and Environmental Science.
- 4-6 years of experience in power marketing, power trading, market fundamentals, quantitative analysis etc.
- Experience working commercial production cost and capacity expansion modeling software: PSO/Enelytix, PLEXOS, ProMOD, Gridview, Aurora, GE MAPS, Dayzer, etc.
- Sophisticated data management and statistical analysis skills (Excel, Power BI, R and Python).
- Solid understanding of utility rate structures and quantitative modeling as it relates to electric utility or solar project finance preferred.
talisman advisory partners
REGIONAL MARKETING & PHILANTHROPIC MANAGER
Position Overview:
The Regional Marketing and Philanthropic Manager is responsible for growing brand heat, customer acquisition & community footprint at the regional level. This position mirrors the Retail structure and reports directly into a seasoned, local Regional Marketing and Philanthropic Manager to streamline tasks, while working closely with the Sr. Regional Marketing Manager (West).
Responsibilities:
Your primary role involves executing localized retail-focused events and partnerships, garnering local press impressions and hosting ongoing philanthropic outreach.
- Identifies and fosters partnerships with philanthropic organizations, local businesses, and community influencers to develop revenue-driving initiatives that simultaneously drive brand heat, awareness and traffic
- Customizes monthly regional retail marketing strategy to best connect with local customer and tell brand story in the most meaningful ways
- Holds accountability and strategizes with Retail District Manager cross functional partner and local retail team(s) member(s) to effectively plan for and achieve quarterly event revenue goals through regional events and partnerships
- Optimizes brand perception through quality execution of events, partnerships and local press relationships
- Experiments, learns, evolves and shares best practices with counterparts and key stakeholders
- Acts as a leader and a brand ambassador at all times by living out the KS core values and setting the example for other team members
- Manages a monthly budget, product/charitable donations and ensures ROI/ revenue goals for district are achieved
- Primary KPIs are brand awareness and overall business growth as measured by revenue and traffic with a special focus on events
Our Ideal Candidate Will Have:
Skills & Knowledge
- Highly motivated individual with proven experience in driving event revenue
- Ability to quickly pivot from task to task and take on multiple projects at once to drive business reults
- Proficiency in Microsoft Office Suite
- Proven track record of success within a specialty retail environment
- Solid experience bringing events to life in a Retail organization
- Proficient project Management skills
- Solid written and oral communication skills.
Experience & Education Required
- Bachelor’s degree or equivalent work experience
- Minimum 5 years job specific experience
- CPG and/or Retail Marketing experience (premium retail preferred)
Other Requirements
- Work remotely from Austin, TX with occasional visits to Waco, TX & HQ
- Available some nights/weekends as needed to support Regional Marketing-led events
Kendra Scott