Chicago Casting Calls & Acting Auditions

Position Summary:

The Database Marketing Assistant Manager will be responsible for database and direct marketing initiatives at Mohegan Casino Las Vegas (MCLV), inclusive of strategy, execution and analysis of marketing initiatives, working in coordination with the Database Marketing Manager. These functions will include database marketing through email and direct mail and coordinating with the necessary stakeholders to maximize the economic efficiency of and the outreach capabilities of the database. The ideal candidate is an energetic professional with outstanding analytical, organizational and communication skills providing the ability to effectively work with key internal and external stakeholders.

Primary Duties and Responsibilities: includes but not limited to:

DIRECT MARKETING

• Develop database and direct marketing campaigns and initiatives, assisting the Database Marketing Manager and Director of Marketing
• Maximize property reinvestment strategies by effectively deploying measured player incentives.
• Exercise professional discretion to craft and make attractive and measurable offers to guests and to analyze the profitability of such offers.
• Develop best practices for database initiatives including utilizing test and control methods effectively.
• Develop and maintain policies, procedures and standards relating to database management including ensuring full data integrity and monitoring transaction activity.
• Coordinate gaming system execution in IGT and/or casino management systems
• Develop database reports and department financial data.
• Develop and maintain an up to date and accurate listing of self-excluded, problem gamblers and property trespassed guests to ensure no marketing or promotional communications are sent to them, in accordance with each state’s applicable regulations.
• Manage the Direct Marketing program including all mail and email communication.
• Gather/query and format all data needed for generating direct marketing lists for all campaigns and deliver to appropriate parties.
• Verify all data proofs for every direct mail campaign.
• Validate the IGT direct mail offer upload process to ensure player offer accuracy.
• Coordinate direct mail and email production and deployment schedules with applicable vendors.
• Work closely with internal departments and third-party vendors to create all related communications and collateral.
• Handle guest inquiries related to database offers.

ANALYSIS

• Assists with evaluation, analysis and recommendations regarding marketing tactics and promotions.
• Create and present pro forma forecast and post analyses for all marketing campaigns, special events, promotions, and hotel offers.
• Develop competitive intelligence to understand competitive reinvestment.
• Creates detailed slot, table games and Casino Marketing performance reports.
• Participates in creating all monthly reporting for Marketing and Casino Operations
• Completes ad-hoc analyses for Marketing and Casino Operations

GENERAL

• Support an atmosphere that invites guests to make Mohegan Casino Las Vegas their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to other team members in order to provide superior guest service.
• Formulate, design, and follow-through on rules, processes, and policies for direct marketing under the guidance of the Database Marketing Manager and in accordance with MCLV rules and regulations.
• Understand regulatory requirements in multiple states and abide by those regulations that govern the marketing and direct mail functions.
• Obtain and maintain position-specific licensing.
• Ensure department processes meet regulatory requirements.
• Adhere to all rules and regulations set forth by Nevada Gaming Control Board
• Maintain security and confidentiality of marketing programs, guest information and databases.
• Support the Momentum Center, Special Events and Promotions as needed.
• Establish an effective working relationship with all operating departments.
• Periodically meet with MCLV and Mohegan leaders, departmental directors, and property leadership as necessary
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Enforce all property, corporate and departmental policies, and procedures.
• Perform all other duties as assigned.

Minimum Education and Qualifications:

• Bachelor’s degree in marketing, Computer Science or a related field preferred
• In lieu of a degree, 2 years’ experience in Database Marketing or Marketing Analytical Experience in the Gaming Industry including development, data mining or data analysis will be considered.
• Understanding of information management and reporting analytics
• Experience with computer report writing and/or database inquiry software such as SQL or equivalent.
• Advanced Microsoft Office skills including full Microsoft Office suite of products and higher level functions in EXCEL such as Pivot Tables, SumIfs, Nested formulas, V/H lookups, Macros, Graphing, etc.
• Ability to read, analyze, interpret and make recommendations based on statistical reports.
• Ability to maintain organization, meet deadlines, possess integrity, confidentiality, and discretion in handling confidential information.
• Extreme attention to detail and organization
• Experience working in a fast-paced environment.
• Casino experience and knowledge preferred.
• Experience with the following: IGT and CampaignViz preferred.
• Must be able to obtain and maintain valid gaming license required.
• Excellent communication skills, project management efficacy– highly organized, results oriented, and able to take initiative and lead projects.
• Ability to work independently and with a team; ability to manage multiple projects and staff, including freelancers and vendors.

Training Requirements:

• Must attend all appropriate Human Resources Manager Training classes.

Physical Demands and Work Environment:

• Office work environment
• Must also be able to work in a casino environment with smoke, loud noises and low lighting
• Must be able to sit in front of a computer screen for long periods of time.
• Must be able to work various shifts and flexible hours, including holidays.
• Must be able to stand and/or walk for extended periods of time.
• Must be able to work in a fast-paced environment with frequent interruptions and customer interaction.
• Travel may be required for this position.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. MCLV reserves the right to make changes to the above job description whenever necessary.

Mohegan Casino Las Vegas

At Maiden Home, we’re growing our team of mission-driven, customer-obsessed design lovers here in NYC. If you’re excited to be a part of a revolution of furniture retail–and game to join one of the fastest-growing brands in the industry–we’d love to hear from you. 

As our Product Development Manager, you will lead internal teams and external stakeholders in an effort to scale product development and expand our beautiful, high-quality assortment. This work will be essential as Maiden Home enters new categories of the home and rapidly grows our existing product line. Reporting to the Director of Merchandising, the ideal candidate is a clear communicator who is invested in nurturing the relationships between Maiden Home and our manufacturing partners. 

Our Product Development Manager creates an environment wherein our internal and external stakeholders understand their roles, their schedules and most importantly, feel valued. This candidate is energized by product and inspired by beautiful furniture. They spearhead efforts to improve documentation and streamline processes. They enjoy growing our network of partners and they thrive in Maiden Home’s cross-collaborative environment. Their deep basis of management experience, across people and projects, enables them to tackle daunting timelines and technical challenges with creative problem solving tools.

This is a unique opportunity to join a fast-growing retail brand at a critical stage, offering huge potential for future growth. When you join the team, you’ll enter a workspace that encourages innovation, creative expression, and teamwork. The possibilities are endless, and your experience will be shaped by your performance, contributions, and drive. This role is located at our New York headquarters, located in the TriBeCa design district. 

Responsibilities

• Lead the Product Development teams’ communication between internal stakeholders and external manufacturing partners
• Collaborate with our Director of Product Strategy to create a Product Development calendar for our seasonal assortments and new category launches; ensuring the quoting and sampling process proceeds in a timely, organized manner which allows us to efficiently launch new products throughout the year
• Provide clear and concise technical feedback to our manufacturing partners and review product shop drawings with the intent to raise Maiden Home’s overall standards of quality and design
• Provide regular status update on development milestones for new collections and categories to cross-functional team and leadership team
• Partner cross-functionally with our Operations teams to proactively develop our domestic and international supply chains for both existing and new categories, allowing us to more effectively scale new product development and support long-term brand growth
• Coordinate with our Logistics team to anticipate and eliminate transit and packaging pain points prior to market release
• Partner closely with our Customer Care and Product Success teams to ensure post-purchase Customer experience is optimized and ever-improving as new products are released, and incorporate learnings on quality as new products, materials, and categories are launched into future new product development

Qualifications

• 7+ Years of experience in domestic or international design management including sourcing, product development, interior design and/or architecture with furniture start-up experience is considered an asset
• Experience in a home retail or boutique commercial furnishings manufacturing organization or design firm is required – candidates with exclusive experience in fashion or other consume goods will NOT be considered
• Must have seen product, in a quantity of >100, move from concept to market / end-user; possess a strong knowledge of furniture design and construction through the lens of production; inclusive of upholstered seating, dining, bedroom and storage
• Able to critically review furniture shop drawings received from manufacturing partners for construction and aesthetic accuracy without additional team oversight
• Strong connections within the industry, including manufacturers and material resources
• Expertise in coordinating external consultants, working on strict timelines and managing multiple complex projects (with multiple stakeholders) simultaneously, all while delivering on time
• Excellent oral and written communication and interpersonal skills; a creative negotiator with a proven ability to navigate an array of stakeholders and priorities
• Passionate about furniture and design; knowledgeable about design history as well as what’s new and next
• Knowledge of AutoCAD is considered a strong asset
• Working knowledge of data management or PLM systems such as Fohlio, Spexx and Specsources considered a notable asset
• Experience managing internal teams of 3+; providing tasks, executing 1<>1 check-ins
• Keen interest in creating processes and driving decisions using data-driven analyses as a foundation; advanced proficiency in Excel and fluency in metrics management a must
• Strong attention to detail, a “can-do” attitude and the ability to consistently take initiative, demonstrating relentless follow-through in a startup environment
• High energy, a healthy dose of tenacity and a collaborative spirit

Benefits

• Competitive compensation package, & unlimited vacation 
• Choice of medical, dental and vision insurance plan, including one option where up to 88% of the premium is covered by Maiden Home
• Furniture placement program & company discount
• Pre-tax commuter benefits
• 12 weeks parental leave
• 3-week paid sabbatical after 3 years
• Access to robust learning opportunities, such as one-on-one professional coaching and supplementary education
• Strong, growing company culture, including frequent happy hours and other team-wide and company-wide events

About Maiden Home

Maiden Home is a new concept in custom furniture that will forever change the way consumers shop for their homes. We offer high-quality pieces made by the best American craftsmen and delivered at prices and lead times unheard of in custom furniture. 

Since launching in 2017, Maiden Home has been featured in Architectural Digest, Fast Co, Forbes & Bloomberg, to name a few. Backed and led by seasoned executives in e-commerce and retail, and embraced by a nationwide community of consumers and designers, Maiden Home is on its way to forever transform the home furnishings industry. 

Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

Maiden Home

Overview:

SIMStation Inc. is a dynamic and innovative company specializing in software solutions for the Medical Simulation and Education space. We are seeking an experienced and motivated Marketing and Office Manager to join our team at our Miami, FL location. This unique role requires a professional who can seamlessly blend the responsibilities of a Marketing Manager with responsibilities of an Office Manager, ensuring smooth business operations and the effective execution of marketing strategies.

 Responsibilities:

Marketing Management:

– Develop and execute marketing strategies to promote our products/services, enhance brand visibility, and drive business growth.

– Create and manage marketing campaigns across various channels, including digital, social media, and email.

– Organize and execute events both at the home office and at trade shows.

– Analyze marketing data and metrics to assess the effectiveness of campaigns and make data-driven decisions for continuous improvement.

– Collaborate with the Sales team to develop marketing collateral, including brochures, advertisements, and promotional materials.

Office Management:

– Oversee day-to-day office operations, including managing administrative tasks, maintaining office supplies, and ensuring a tidy and organized workspace.

– Serve as the primary point of contact for internal and external stakeholders, providing exceptional communication and hospitality.

– Coordinate inbound and outbound deliveries.

– Coordinate and manage office schedules, appointments, and meetings, ensuring optimal time management.

Qualifications:

– Bachelor’s degree in Business Administration, Marketing Management, Event Planning, or a related field preferred.

– Proven experience (minimum 3 years) in Marketing Management. Office management experience a plus.

– Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.

– Excellent communication and interpersonal abilities to interact with a diverse range of individuals.

– Proficiency in event planning software, Microsoft Office Suite, and other relevant tools.

– Creative thinking and problem-solving skills to craft engaging and successful event experiences.

Benefits:

– Competitive Salary: We offer a competitive salary package commensurate with your qualifications and experience.

– Health Insurance: Comprehensive health, dental, and vision insurance plans to ensure your well-being and that of your family.

– Retirement Plans: Access to retirement savings plans, including a 401(k) plan, to help you secure your financial future.

– Paid Time Off: Generous paid time off and vacation days to recharge and enjoy a healthy work-life balance.

**Note:** Benefits may vary based on position, location, and other factors. Please refer to the company’s official benefits documentation for specific details.

SIMStation

As a Marketing Manager, you will own the brand experience, marketing communications, and customer experience for Star Charge Americas Corp. Duties include traditional marketing (trade shows, press releases, collateral), digital (content, SEO, PPC, etc), market intel, and sales support. This role requires an extreme attention to detail to maintain all details of marketing efforts for success. 

This role will be a key contributor to Star Charge’s growth so we are looking for people who are easy to work with, have a passion for EV, and who can work with cross functional teams to successfully execute customer programs and quickly resolve customer issues.

This position is based out of our office in Orange County. Regular travel to trade shows, customers, and other Star Charge offices are expected. 

Responsibilities

·       Manage marketing activities to drive lead gen and brand awareness

·       Be aware and provide feedback for all corporate activities that affect the funnel/ customer journey

·       Traditional MarComm: Manage trade shows, PR, etc

·       Digital MarComm: SEO, PPC, content, etc

·       Sales Support: Sales kits, collateral, presentations, etc

·       Contribute by voicing areas for improvement in our process

Qualifications

·       Bachelor’s degree

·       5-10+ years owning a marketing budget for all types of activities

·       Demonstrated ability to manager small and large programs

·       Ability to write clearly and concisely in a professional manner

·       Ability to work in a diverse team or independently in complex situations

·       Willingness to travel irregularly to customer meeting, trade shows, and corporate meetings

·       Highly organized with strong attention to detail

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Star Charge Americas Corp

Who We Are

Firebolt is a disruptor in the data & analytics space. Based on technology that delivers an order-of-magnitude performance leap in TB-scale analytics, Firebolt helps the most data-forward companies create a new wave of data & analytics experiences for end-users. With a team of world-class data experts, led by leadership veterans from Looker, Google Big Query, Imply and Sisense, and backed by $264M in funding – we are growing quickly and are poised to build the data platform of the future, and set a new bar for what can be done with data.

The Team

In product management, we are the voice of customers, and we own the picture of success for the Firebolt product. We analyze market trends, discover customer needs, and identify target personas to determine product opportunities. We then use that knowledge to create differentiated roadmaps, define product features and experiences that delight our customers, and drive viral product adoption while leveraging data.

The Role

We are building a leading cloud data warehouse for data intensive applications. Firebolt PMs focus on various customer touch points and have end2end ownership of such. As a product manager on the team, you will drive experiences for our data ingestion and transformation. We will stretch your abilities and challenge you to bring your best every day as everything we do promises next-generation performance, efficiency, and scalability that data intensive applications require.

As a startup, contribution from each individual impacts our top and bottom lines and each role comes with significant growth opportunities.

What You’ll Do

• Deeply understand personas that engage with the product and deliver delightful product experiences tailored towards their needs.
• Fully understand customer use cases and end-to-end scenarios. Combine that knowledge with your industry experience to build product features that customers love.
• Own the vision, direction, and groom the product roadmap for the area of ownership.
• Write detailed and clear functional requirements while focusing on who (persona), why and what.
• Define product success and how to measure it (KPIs). Use data to power product decisions.
• Understand, follow, and anticipate market trends to initiate leading-edge functionality.
• Partner and collaborate with other stakeholders across the company (development, marketing, sales, support, and others).
• Think big and move quickly with a sharp focus on the business outcomes.
• Represent the product in various customer engagements.

Requirements

• 7+ years of product management experience, and experience shipping customer-facing cloud-based analytics products (databases, data warehouses, data lakes, ETL).
• Bachelor’s Degree.
• Proven track record for delivering products that customers love.
• Strong technical and problem-solving skills with a relentless drive for results.
• Excellent written and oral communication skills.
• Experience working with remote teams and working remotely.
• Experience in a startup environment is a plus.

Firebolt

Dopl sits at the intersection of art and technology. We capture the highest resolution 3D scans of people and pets, from which we create true-to-life miniatures, collectibles and digital products that capture the very essence of the person and the moment. Learn more at Dopl.com.

The Marketing Coordinator will play an important role supporting our customer engagement and brand building objectives, working closely with our Brand Manager and Retail Director to execute on in-store, digital and event initiatives.

The Marketing Coordinator will take a lead role in managing our local event plan, and they will be critical in creating new content, organizing our assets, developing local partnerships, and building our internal community.  They will have a strong ability to connect with people and excellent organizational skills.

Requirements:

• Creation of new brand collateral, photos, and videos for social and other mediums

• Develop calendar for and manage offsite events showcasing our products

• Outreach to local community for develop of educational and sales partnerships 

• Evaluation and implementation of in store brand elements

• Management of email and customer lists

• Build internal catalogue and resources, and team building initiatives

Skills, Experience & Requirements:

• 2+ years of professional experience with marketing or brand responsibilities

• Bachelor’s degree in a marketing related field from 4-year accredited college or university

• Adobe Creative Suite and other relevant design software.

• An excellent communicator with strong interpersonal skills

• Highly creative and problem-solving skills.

• Self-motivated and proactive

• Positive attitude and a genuine team player

• Mailchimp, Webflow, FB ads experience a strong plus

• Project management and MS office experience required

• An interest in DSLR photography a plus.

What we offer:

The Marketing Coordinator will have the opportunity to play a major role in the development of a new brand with wide-scale consumer appeal and will be on the ground floor with the application of Dopl’s technology into new fast-developing markets with vast potential.

• Proficient and fun-to-work-with colleagues

• Competitive Salary ($48-58K depending on fit & experience)

• Full-time position with health and dental benefits

If you looking to work with an enthusiastic team tackling game-changing challenges, Dopl offers an open environment where team members have the opportunity to make their bright ideas a reality. Interested applicants should submit a resume and a cover letter stating how they hope to contribute. Thank you.

Dopl

About Existing Customer Revenue Management

The Existing Customer Revenue Management is responsible for driving long-term customer satisfaction and sustainable financial returns from our customer base by leveraging insights and data to optimize customer engagement across the full lifecycle, identification and removal of friction in customer interactions as well as fast and flawless delivery of world-class marketing communications to prospective and existing customers.

Overall purpose of role

The Existing Customer Revenue Management team is accountable for delivering significant financial and customer benefit from programs made available for our cards customers. The ECM Program Lead is responsible for developing and maintain share of wallet strategy, forecasts, tracking, reporting and associated processes to ensure achievement of ECM PBT goals. This role works across core programs to identify opportunities to grow profitability with our existing customers.

Key Accountabilities

o Develop and own share of wallet strategy, KPIs, tracking, customer and treatment segmentation

o Develop and maintain portfolio reporting and work with Credit Data & Analytics (CDA) and ECM teams

o Develop and maintain forecasting process for core ECM programs

o Manage financial planning process for ECM including MTP process and quarterly RAF handoff

o Develop and maintain ECM growth initiatives plan, governance, meeting cadence and tracking

o Manage monthly reporting needs across ECM

Stakeholder Management and Leadership

o Coordinate program tracking with CDA and CRO teams

o Build collaborative working relationships across a number of functional teams across the organization including Existing Customer Revenue Management, Partnership, Decision Science, CRO and Finance to facilitate the accomplishment of program goals

o Actively solicit input and advice from diverse perspectives and share ownership and visibility of successes

Decision-making and Problem Solving

o Manage multiple projects simultaneously and shift priorities accordingly to meet business needs

o Use personal knowledge, skills and abilities to find innovative solutions for new or existing problems

o Evaluate opportunities, considering risk and impact to the organization and take ownership for choosing course of action

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Essential Skills/Basic Qualifications:

o Bachelor’s Degree

o 5+ years experience in credit card industry

o 5+ years Project management experience

Desirable skills/Preferred Qualifications:

o Strong organizational skills – must maintain accurate project records, complying with all control and regulatory requirements

o Time management skills – must be able to manage workload independently in order to hit all deadlines, and appropriately communicate any risks

o Expertise in quantitative / financial P&L analysis preferred

o A results-oriented person who brings closure to issues through assertiveness and persistence

o Strong entrepreneurial skills, i.e. ability to handle varied responsibilities and drive success with limited resources in a matrixed organization

o A results-oriented person who brings closure to issues through assertiveness and persistence

o Innovative, collaborative problem solver who can take an idea from conception through execution

o Strong written and verbal communicator with the ability to clearly convey thoughts and opinions in a variety of forums including presentations to senior management and interactions with colleagues

Randstad Sourceright

About Existing Customer Revenue Management

The Existing Customer Revenue Management (ECRM) Team is responsible for driving long-term customer satisfaction and sustainable financial returns from our customer base by leveraging insights and data to optimize customer engagement across the full lifecycle, identification and removal of friction in customer interactions as well as fast and flawless delivery of world-class marketing communications to prospective and existing customers.

­­­­­­­­­­­­­­­­­­Overall purpose of role

As Existing Customer Revenue Management Marketing Lead (AVP) you will be accountable for maximizing sales, balance growth and profitability of existing customers through the execution of CRM programs, including but not limited to Retention, Rate Sale, Change in Terms, Pricing and Line Management Initiatives.

Key responsibilities include marketing, relationship management, marketing agency management, and providing input into strategies related to all aspects of Customer Revenue Management. In addition, the candidate selected for the role will be responsible for budget management, optimizing performance of existing customer accounts, and managing effectiveness of marketing strategies. The ECM Marketing Lead (AVP) will work directly with internal stakeholders such as Marketing, Strategic Analytics, Customer Experience, Finance, Legal and Compliance, Technology and Operations.

Key Accountabilities

· Responsible for execution of Customer Revenue Management strategies and leading CRM/Tech related initiatives to achieve growth targets

· This role has a direct relationship with internal partners and is required to build and maintain strong, positive relationships with key stakeholders across functional teams.

· Develop knowledge and understanding of portfolio/project risks and dependencies to be able to assess the impact of issues and make useful recommendations to stakeholders

· Drive and own development of PowerPoint presentations for monthly updates, leadership updates

· Identify competitive trends in marketing strategies and marketing landscape. Develop strategies to address gaps.

· Participate in CRM strategy development and make recommendations to enhance customer experience and improve execution efficiency

· Ensure regulatory/conduct/compliance requirements are met for all marketing offers

· Balance many competing objectives and work with both internal and external teams to ensure effective communication amongst all parties

Stakeholder Management and Leadership

The role requires daily interaction with program management team including a cross-section of internal departments such as Finance, Strategic Analytics, Controls, Legal, Compliance, Marketing and Partnership to manage key product initiatives and marketing campaign design.

Decision-making and Problem Solving

The ECM Marketing Lead (AVP) should have experience leading marketing efforts across channels and customer segments, leading multiple simultaneous projects, understanding key drivers of customer engagement and driving marketing strategies across existing customer channels.

In addition the candidate will be required to work independently to drive portfolio development. This candidate will require consensus building, financial business planning, and alignment with the strategic direction of the bank. A candidate for this position should have a detailed understanding of the portfolio P&L, and extensive understanding of existing marketing programs, in addition to other portfolio programs.

Strong analytical skills are required. The candidate will be required to be accountable for the program P&L and underlying account behaviors and have the ability to diagnose drivers that positively or negatively influence program performance and profitability. Value proposition, marketing strategy, and risk/pricing changes may be required to optimize performance. The candidate will need to review, analyze, recommend and implement approved changes to ensure sound investment decisioning and program growth.

Risk and Control Objective [This section is mandatory for all role profiles and must not be deleted]

Take ownership for managing risk and strengthening controls in relation to the work you do

Person Specification

Personal attributes essential to performing role including competencies, expertise, knowledge, and experience.

Essential Skills/Basic Qualifications:

· Proven track record of marketing execution and project management

· Bachelor’s degree required (Business related field)

· 5+ years’ experience working in a marketing organization and credit card banking industry

Desirable skills/Preferred Qualifications:

· Strong oral and written communication skills

· Strong attention to detail

· Proven ability to manage multiple projects simultaneously

Randstad Sourceright

PUBLIC RELATIONS & MARKETING MANAGER — HOSPITALITY

ABOUT US

SEQUEL is an award-winning communications and marketing agency specializing in culture, hospitality, fashion, and music. Through a multidisciplinary approach, SEQUEL creates strategies, stories and synergies for the brands and people who define the world today. 

OVERVIEW

SEQUEL is actively seeking a Public Relations & Marketing Manager for our hospitality division.The Manager provides support to the Vice President and Founder by developing and managing key relationships that support the vision and business objectives of our clients. 

KEY RESPONSIBILITIES

• In partnership with the Vice President and Founder of the agency, develop a PR strategy for each client and drive implementation while demonstrating impactful results. 
• Develop and execute earned media plans and secure brand building coverage for multiple clients
• Increase profiles of brand and spokespeople by identifying opportunities across media outlets, conferences, podcasts and industry events. Oversee and implement the agreed approach with the respective in-house and external teams.
• In line with strategy, ideate creative ways to tell our clients’ stories, celebrating campaigns, events and executive profiles
• Compile interview briefings for spokespeople / partners and written responses for features and news stories
• Maintain relationships with relevant journalists, media and brand partners 
• Provide coverage targets (by month and by project)
• Accountable for KPI tracking and reporting, working with PR Assistant and interns

WHAT YOU BRING

• 3+ years of PR and marketing experience in the hospitality or lifestyle field
• Robust network of media and editorial relationships within
• Ability to work on competing priorities at the same time
• Able to work with different teams and personalities, and find ways to compromise and do what’s best for the business
• Proficient in Google suite (Excel, Slides, Word)
• Strong attention to detail
• General interest in hospitality and travel 
• Comfortable with a fast-paced environment and able to be nimble
• Ability to travel when needed
• Proven track record of creating a positive impact on business through implementation of a PR and marketing strategy
• Experience ideating and executing events
• Discreet, professional and well spoken, with excellent communication skills 
• Extremely well-organized, methodical, and efficient, with a good dose of common sense and initiative
• Proactive and able to show initiative/ideas to constantly promote our clients
• Creative and strategic thinker 
• Able to identify communication opportunities across multiple media platforms

WHAT WE BRING

• Hybrid work environment 
• 401(k) plan with matching benefits 
• A portal through ADP with an array of discounts on things like theme park and cinema tickets
• Medical, Dental and Vision insurance
• Generous vacation and sick day allotment
• Volunteerism and wellness benefits
• Summer Fridays
• Paid Winter Holiday Break

Salary is negotiable based on skills and experience.

SEQUEL is an equal opportunity employer; we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

SEQUEL

TruRating – be part of something which will change the world.

Take the plunge. Live the dream. Do something which you know will touch the lives of millions of people the world over every single day and will change the way businesses and consumers think. Get out of bed in the morning for that adrenalin hit, love the pace, love the challenge, love doing what has never been done before – and love being the best you’ve ever been. And what’s more, owning part of what you’ve created.

TruRating is a hypergrowth software with a service (SWAS) company that improves businesses, benefits consumers, and donates to charities. Our starting point is using patented technology to collect feedback from 80%+ of customers at the point of payment and linking this to transaction and product data to provide unique mass, real-time insight to merchants.

This feedback can also be pointed towards consumers – providing transparent, representative, and validated information to help us all make better decisions. whilst we also ‘do our bit’ as for every question we ask, TruRating donates to children’s charities.

Working with our retail partners we can also provide data & insights to 3rd parties including FMCGs via ground-breaking ‘intelligent questions’, which allow us to send questions in real time that relate to specific products or behaviours.

We partner with the biggest payment companies in the world, and our unique integrations mean we are delivering an unprecedented dataset. No other business in the world is combining online and offline sentiment and consumer behaviour data in huge volumes, at near to real time.

Our customers include some of the best performing and highest-profile retailers in the world – and the group is growing all the time. We are collecting nearly 5 million ratings and 250m data points a week now and are ‘live’ in the UK, Europe, North America, Australia, and NZ. With 400m ratings under our belt and global patents granted / registered, the world is there for the taking.

We need to grow our passionate team to help us live out the dream and deliver on our incredible opportunity. TruRating is a global organization with US headquarters in Atlanta GA, UK headquarters in London and ANZ headquarters in Sydney. We are actively growing our team and invite you to check us out!

The role.

You will take pride in helping our customers get the very best out of our products, managing relationships across the full range of TruRating customers. From niche merchants to large network retails, you’ll happily support merchants through their TruRating journey.

With no two days being the same you’ll pivot from ensuring seamless activation of new customers, as well as employ multiple strategies to maintain strong positive relationships with your assigned customers. You’ll be with them from the ground up providing training (pre-launch and ongoing), smooth merchant onboarding, and ongoing relationship management, celebrating their wins and helping them find actionable insights to grow their business. Comfortable with data, you’ll enjoy working with our global Data & Insights team to guide and shape deep-dive analytics and have previously shown value to your customers by presenting and explaining data insights.

The successful applicant will be a fantastic communicator with a warm, enthusiastic, and friendly personality and who is adept at managing multiple relationships concurrently and maintaining a strong bond with each. You have demonstrated experience of long-term customer retention and revenue growth, in a B2B environment, retail or hospitality being a bonus. You are a natural problem solver, ready to ease our merchants through any issues and successfully manage enquiries through to resolution. You will have previously trained individuals on a product or service and should enjoy working alongside internal teams to achieve successful outcomes. Working so closely with our customers, you will be in a highly desired position in the company where you get to provide customer feedback that will help shape our products and services as we go on to bigger and better things.

Key Responsibilities

• Coordinate the broader team to ensure seamless activation of all new merchants, liaising with Sales, other CSMs, and the tech team.
• Close merchant management to support the long-term retention of merchants.
• Maintain strong relationships across your merchant group.
• Seek opportunities to upsell services to merchants and thereby drive increased revenues from the base.
• Manage merchant communications ongoing (face-to-face, telephone, email, SMS, and web).
• Manage merchant on-boarding and ongoing training.
• Work with the Data and Insights team to demonstrate TruRating utility to merchants through interpretation of ratings and transactional data and case study generation.
• Provide regular internal reporting against key metrics (i.e. merchant retention and satisfaction criteria) and against budget where applicable.
• Exceptional ability to multitask
• Provide support where necessary and relevant to the Global Head of Customer Success and to other emerging TruRating markets.
• Assist and input on global projects.
• Represent the voice of customers and provide input that will shape our product roadmap.
• Anticipate and identify issues and escalation paths as appropriate.

We would love to bring on board someone who…

• A minimum of three years working in a customer-facing, professional role.
• Experience in onboarding and training new customers and helping them get the most out of the service.
• Passion & enthusiasm – and believes in the huge TruRating opportunity, is a ‘doer’ and can build and drive key external relationships and is excited by continuing the growth in the UK.
• Fantastic communication and personal skills – with the ability to enthuse people about TruRating and help create and maintain merchant advocates that support our brand within their organisations.
• Customer focus – and has a natural flair for understanding customer needs and is willing to go the extra mile to ensure the happiness of our merchants.
• A technical mind – that understands and is excited by technology and data trends and is comfortable communicating these.
• Proficient with Excel and PowerPoint and experience with BI tools
• Fantastic organisational skills – with the diligence to update our CRM system, run merchant reports and keep detailed notes about customer discussions.
• A natural affinity with problem-solving – with the tenacity and diplomacy to successfully resolve queries.
• Self-reliant, resilient, and proactive with high levels of motivation to make things happen, and deliver effectively and efficiently
• Loves being part of a high-performing team and adds enthusiasm and the drive to overcome challenges and turn them into opportunities
• A shared vision – and is excited by working in a business that is going to improve the world; someone who ‘gets’ the TruRating ethos and embraces our values. We are highly driven but doing business ‘the right way’ and fun are core to all we do.
• Retail experience a bonus

TruRewards

We offer our TruFamily members many benefits including 25 days holiday wherever you are in the world, a fun and creative working environment, supportive and high-quality colleagues, a fully stocked kitchen of treats and drinks, plus our summer and winter days out. Our other TruRewards include a comprehensive Healthcare package which includes dental and vision coverage. We also have countless softer perks including birthday gifts, TruAppreciation awards and Anniversary Awards for our Team Members.

As with everyone in the team, you will have share options and therefore own a part of the company’s success.

If you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, please apply anyway 🙂 Studies in this area report that some groups of us – like people of colour, people with disabilities and people from LGBTQ2+ communities, women etc. are less likely to apply to jobs unless we meet every single qualification. Here at TruRating we are committed to providing the most welcoming and inclusive work environment – free from any form of discrimination and inequality. What makes TruRating is us all thriving as part of a diverse and supportive culture – and we would love to welcome you to it 🙂

TruRating