FEMA is Now Hiring Across the Country (Pay is Up to $19/Hour)

If you have experience with customer service and want to help the victims of Hurricane Harvey, take a look at this opportunity to work with the Federal Emergency Management Agency’s disaster relief efforts.

FEMA is now hiring temporary full-time customer representatives across the country. The jobs are scheduled to last 120 days with a possibility of extension, and the pay range is $15 to $19 per hour, depending on location.

FEMA Customer Representative

Customer representatives work in call centers as FEMA’s point of contact for people with questions about disaster relief assistance or need help filing claim requests.

Jobs are available in these six locations:

• Baton Rouge, Louisiana: $15 per hour

• Carson City, Nevada: $19 per hour

• Hyattsville, Maryland: $17 per hour

• Pasadena, California: $17 per hour

• Raleigh, North Carolina: $15 per hour

• Winchester, Virginia: $17 per hour

The application deadline for the jobs in Hyattsville, Pasadena and Winchester is Sept. 25, 2017. The deadline for Baton Rouge, Carson City and Raleigh is Sept. 30, 2017.

This job’s responsibilities include:

• Provide information about disaster assistance to people over the phone and in person

• Verify applicant eligibility for disaster assistance

• Provide information and explanations of Housing Assistance, Other Needs Assistance Grant and other programs

• Process applicant cases, re-certifications, audits and recoups and lodging reimbursement

To be eligible for this job, you need to meet the following requirements:

• U.S. citizenship

• Pass a background check

• Selective Service registration is required for males born after Dec. 31, 1959

• Paid or unpaid professional customer service experience

• Excellent phone skills

• Basic computer skills and working knowledge of Microsoft Office

• Fluency in communicating, comprehending, and translating Spanish and English is preferred

Follow these steps to apply for the Customer Representative job.

1. Click the link above to your preferred location

1. Create a free account with USAJOBS if you don’t already have one

1. Provide some basic contact and eligibility information

1. Submit a resume using USAJOB’s resume builder to access FEMA’s job listing

1. Create a free account with FEMA

1. Answer a series of eligibility, job experience and demographic questions  

1. Review and submit application

FEMA expects to make job offers within 30 days of the application deadline. You can check the status of your application at any time in the Dashboard section of your FEMA account.

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