Studio IT Support Manager

Founded in 2004, Evil Eye Pictures is a collaborative virtual studio bringing together some of the best content creators, innovators and engineers from around the globe. The team is focused on creating immersive, compelling visuals and experiences for the evolving world of real-time, multi-platform entertainment.

Evil Eye was founded by artists to work on high-profile, special projects while maintaining an emphasis on people and a positive, fun work culture.

Studio IT Support Manager

Evil Eye Pictures is looking for a highly engaged Studio IT Support Manager who has both IT management experience as well as hands-on IT skills to support our virtual studio workflow needs. In this role, you will analyze current technologies utilized within the company then strategize and help implement improvements to expand upon them.

The person in this role will coordinate with both our internal IT support Administrator as well as our external Managed Service Provider to lead them in assessments and projects.

In this role you will be the manager responsible for IT projects and coordination under the direct report of the COO, as well as providing direct support to team members and addressing system needs. This includes license management, systems distribution and software audits. You will also be assessing our environment for expanding integrations and efficiency improvements. This job has healthy scoops of management sprinkled with a lot of technical know-how.

This is a full time remote position supporting our virtual studio. Preference will be strongly given to candidates who live in the San Francisco Bay Area and are able to occasionally be on site as needed to support operations.

Experience in a creative digital studio environment with familiarity in areas such as video games, real-time game engines, post-production, visual effects, etc is also a big bonus.

Key Responsibilities:

• Project management and direct report to COO for all Studio IT needs.
• Primary point of contact and management of our current MSP and additional third party IT service providers.
• Analyze current technologies utilized within the company and develop steps and processes to improve and expand upon them.
• Work alongside teams, internal and external, to successfully monitor progress and implementation of initiatives.
• Participate in on-call incident escalation as needed.
• Auditing, purchasing and management of studio hardware, software, and licenses.
• Familiarity with NIST or TPN security principles and how to adapt them to an environment and roll them out in phases.

Requirements:

• Understand the principles of ITAM and ITSM, and adjust them to the Evil Eye Environment.
• Strong Windows OS experience.
• Bachelor’s degree and 4+ years of relevant work experience: direct executive support, or project management experience.
• Familiarity with Google Workspace and cloud computing technologies such as AWS and Google or other cloud computing environments.
• Experience generating Disaster Recovery plans as well as User Policies.

• Work with internal and external teams in support of:

1. Optimizing our remote desktop environments for maximum throughput including, but not limited to, Teradici, RealVNC, NoMachine. These services will all be managed through cloud and scripts.
2. SSO setup (OKTA) and MDMs including Partial MDMs for BYOD.
3. Knowledgeable in database configuration and management (Perforce, Git).
4. VPN management; currently using Tailscale, built on the Wireguard framework, as well as Palo Alto Networks Global Protect VPN in parallel.

• Excellent written and verbal communication skills with attention to detail, organization, reliability and responsiveness.
• Proven ability to manage time efficiently and prioritize multiple stakeholders, functions and tasks.
• Authorized to work in the U.S.

Good to have:

• Network of IT consultants as a resource to assist in additional technical needs & services.
• Familiarity with Linux and OS X, and supporting apps like Zoom, Airtable, Miro.
• Familiarity with Synology server management.
• Familiarity with cloud backup solutions (Backblaze, DropSuite).
• Demonstrable scripting experience with a variety of scripting languages for automating tasks, generating reports and creating tools (e.g. Python, Javascript, PowerShell, API).
• Minimum of 2 years experience in games or real-time production, visual effects post-production, or animation.
• BS or Masters degree in IT or similar preferred. Game development, VFX, film, art, communications, or related fields of study are strongly preferred.
• Familiarity with advising on Unreal Engine and other realtime engines projects, VR and AR a plus.
• Familiarity with advising on VM management, be it through virsh cmd line, windows hypervisor or v-sphere

This is a full time position. This position is remote as we support a Virtual Studio.

For more information about Evil Eye check out:

https://www.evileyepictures.com

CA Pay Transparency Information:

The expected annual base pay range(s) for this position are detailed below. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Evil Eye’s benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).

Base Pay Range $75K-175K per year

Evil Eye Pictures