The Customer Experience Manager position is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. Because this manager is usually the first contact many people have with Eur
est Support Services, this manager is expected to be an ambassador for the company.
Key Responsibilities
- Leads the experience culture for John Deere sites in Waterloo and Des Moines Iowa
- Regular communication with Clients
- Plan experience events
- Plan promotional events using Compass collateral.
- Regular communication with Eurest Site managers for planning events and promotions.
- Works closely with other managers to ensure customers’ needs are handled quickly and they get all questions answered.
- Assists in creating and uploading catalogs, marketing materials, monthly newsletter, and tailored email blasts to customer groups via Constant Contact and other marketing outlets to keep our customers engaged.
- Responsible for CaterTrax, POS, Kiosk, Mobile App and DTO platforms to insure correct menus, pricing, and functionality.
- Assists in the creations of new enhancements to our customer interface systems, keeping up to date with technology and customer needs.
- Acts as the “go to” for complex, key and new accounts orders and needs.
- Aids with product inquires, substitutions and pricing via phone and email and taking orders, as needed.
- Creates monthly quarterly reports.
- Implements and stays up to date on new policies and procedures within our department and company as the needs of customers change and our company grows and evolves.
- Manages the training and integration of new team members.
Qualifications:
- Minimum of (3) years of food service experience.
- Experience working with food service technology. Serve Safe Certified preferred.
Eurest USA
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