Director, Marketing Services America

Director, Marketing Services America

The Director, Marketing Services will be responsible for leading the team of Marketing Services Consultants that will support all of the professional services offerings including, but not limited to, enablement services as well as ongoing services offerings for our new and existing customers. The Senior Director, Marketing Services goal will be to build and grow a team of consultants that can deliver on the above offerings and help our customers drive their overall value realization of our products.

Key Objectives/Duties

• Collaborate with product/sales/marketing teams around the messaging and development of current and future offerings to be presented to customers and ensuring we build a team that can effectively deliver on these offerings
• Driving exceptional team performance through KPIs around:

o Client Satisfaction

o Employee development and growth

o Realized revenue goals

o Team utilization and client consumption goals

• Developing an adherence to innovative processes and support to improve:

o Coordination of customer facing cross departmental teams within Services – Support and Customer Success

o Continuing to develop systems and approaches that allows our team to scale across our customer base in an efficient manner

• Interviewing and hiring new team members as needed
• Demonstrated ability to lead independently and adapt your style to rapid organizational and platform change
• Proactively identify opportunities that will drive improvement throughout the department
• Frequent one-on-one’s with team leads including annual/quarterly reviews
• Proactively communicate regarding team initiatives, projects, strategy, and departmental opportunities
• Scheduling and workforce management
• Partner with internal team leaders
• Serve as executive customer escalation in support of the team as needed

Qualifications

• Bachelor’s degree in a relevant field of study strongly preferred
• Minimum 5 years of experience with leading multi-location teams
• 5+ years in SaaS service roles or equivalent experience preferably in the Marketing Automation space
• Direct experience with CRM systems. Preferred experience with Dynamics CRM including but not limited to deployment, configuration, troubleshooting, and certifications
• Ability to articulate technical information in a manner that is suited to the customer or partner who has requested assistance
• Demonstrated coaching, teaching and mentoring skills
• Experience in running a 24X7 operation preferably with a global team and clients
• Exceptional critical thinking skills and business acumen
• Excellent communication skills with internal and external contacts
• Strong organizational and time management skills
• Ability to influence others, drive change, and lead by example
• Strong ability to make quick decisions by utilizing the qualifications of what’s best for the customer, what’s best for the employee and what’s best for the company
• Ability to travel 25% to regional offices

ClickDimensions is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ClickDimensions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ClickDimensions will not tolerate discrimination or harassment based on any of these characteristics.

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