ClickDimensions

Senior Product Marketing Manager

WHO WE ARE

Are you passionate about marketing, technology and helping businesses connect with the right people at the right time? ClickDimensions exists to make marketing and revenue technology simple, affordable and accessible so every company can drive growth through better customer engagement. We believe that growth creates opportunity for the individuals, companies and communities we serve.

WHAT WE ARE LOOKING FOR

As the Senior Product Marketing Manager, you will be a key link between our product, sales, marketing, and client success teams across our suite of SaaS-based solutions. You will lead the development of messaging, positioning, and materials that will empower our Sales, Marketing, and Client Success teams. Working and collaborating closely with multiple teams is at the crux of this role, so you will hold strong interpersonal skills alongside strong technical marketing capabilities.

This role supports our core marketing automation and sales engagement solutions, with the potential to expand into other offerings over time. Working with Product, Sales, Client Success to construct product & competitor battlecards, identifying ways to assist Client Success in driving client adoption, as well as working with Product on go-to-market strategy for new releases and updated features.

This position reports to the VP of Product Marketing & GTM strategy.

YOUR DAY TO DAY

• Be a key link between Marketing and Sales; equipping our sales team with sales enablement tools, including pitch decks, tool kits, and positioning statements.
• Positioning and messaging – Build product positioning, value propositions, and messaging that resonates with marketing and sales buyers and that competitively position ClickDimensions in the market.
• Ability to translate products features into simple, compelling messages and narratives that resonate with prospects, customers, partners and the ClickDimensions sales team.
• Team-up with partner marketing and alliance teams – Understand the Microsoft partner ecosystem and work alongside the ClickDimensions Partner Alliance and the Partner Product Marketing team to assist with driving awareness, campaigns and co-marketing with our partners.
• Champion a repeatable process for when and how product changes and launches are communicated to the market and internal teams alike.
• Partner with sales managers and GTM strategy leaders to influence how the products are positioned during the sales process and identify opportunities to introduce sales enablement tools.

WHAT YOU BRING TO CLICKDIMENSIONS

• 5+ years of working experience in product marketing, including proven success in driving messaging, positioning, and sales enablement.
• A passion for the product marketing discipline along with excellent communication and presentation skills.
• Strong attention to detail, stellar project management and multitasking skills.
• A self-starter who enjoys a fast paced, high-impact, entrepreneurial environment.
• A proven ability to collaborate with cross-functional teams and work through complexity to achieve a shared goal is critical, as well as a demonstrated ability to meet deadlines and drive to results quickly.

Nice to haves:

• Market/industry experience and strong understanding of Microsoft ecosystem, including Dynamics and Power Platform.
• Knowledge of CRM functionality and use cases.

WHY YOU WANT TO WORK HERE

• Remote first environment
• Generous paid time off policy
• Home office monthly stipend
• Fitness reimbursement
• Quarterly bonuses
• Competitive insurance and 401K matching

ClickDimensions

Director, Marketing Services America

The Director, Marketing Services will be responsible for leading the team of Marketing Services Consultants that will support all of the professional services offerings including, but not limited to, enablement services as well as ongoing services offerings for our new and existing customers. The Senior Director, Marketing Services goal will be to build and grow a team of consultants that can deliver on the above offerings and help our customers drive their overall value realization of our products.

Key Objectives/Duties

• Collaborate with product/sales/marketing teams around the messaging and development of current and future offerings to be presented to customers and ensuring we build a team that can effectively deliver on these offerings
• Driving exceptional team performance through KPIs around:

o Client Satisfaction

o Employee development and growth

o Realized revenue goals

o Team utilization and client consumption goals

• Developing an adherence to innovative processes and support to improve:

o Coordination of customer facing cross departmental teams within Services – Support and Customer Success

o Continuing to develop systems and approaches that allows our team to scale across our customer base in an efficient manner

• Interviewing and hiring new team members as needed
• Demonstrated ability to lead independently and adapt your style to rapid organizational and platform change
• Proactively identify opportunities that will drive improvement throughout the department
• Frequent one-on-one’s with team leads including annual/quarterly reviews
• Proactively communicate regarding team initiatives, projects, strategy, and departmental opportunities
• Scheduling and workforce management
• Partner with internal team leaders
• Serve as executive customer escalation in support of the team as needed

Qualifications

• Bachelor’s degree in a relevant field of study strongly preferred
• Minimum 5 years of experience with leading multi-location teams
• 5+ years in SaaS service roles or equivalent experience preferably in the Marketing Automation space
• Direct experience with CRM systems. Preferred experience with Dynamics CRM including but not limited to deployment, configuration, troubleshooting, and certifications
• Ability to articulate technical information in a manner that is suited to the customer or partner who has requested assistance
• Demonstrated coaching, teaching and mentoring skills
• Experience in running a 24X7 operation preferably with a global team and clients
• Exceptional critical thinking skills and business acumen
• Excellent communication skills with internal and external contacts
• Strong organizational and time management skills
• Ability to influence others, drive change, and lead by example
• Strong ability to make quick decisions by utilizing the qualifications of what’s best for the customer, what’s best for the employee and what’s best for the company
• Ability to travel 25% to regional offices

ClickDimensions is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ClickDimensions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ClickDimensions will not tolerate discrimination or harassment based on any of these characteristics.

ClickDimensions