Sharesale
Log InSign Up
HomeCustomer Education Delivery Manager

Customer Education Delivery Manager

Role Summary

As the Customer Education Delivery Manager (CEDM), you will be responsible for leading the delivery of high-quality, engaging, and performance-enhancing learning programs and events for multiple audiences including Spa Partners, International Distributors, industry professionals, Retail Customers, and Eminence Team-members. You will collaborate within Customer Education (CE) and cross-functionally to develop delivery strategies, aligned with learning objectives, for launch and non-launch education initiatives.

As the Customer Education Delivery Manager (CEDM), you will report directly to the Director of Customer Education and works closely with all members of the CE team including CE Team-members in Eminence’s Central Office and those spread geographically around North America.

Responsibilities

  • Mobilize CE Delivery Team-members for delivery of high-quality, informative, and engaging training to directly support learning objectives for multiple audiences, including Eminence Team-members, Spa Partners, International Distributors, Retail Customers, and industry professionals
  • Provide expert consultation to CE Instructional Design Team-members on appropriate delivery options and media for training and learning events to ensure participation, engagement, and accomplishment of learning objectives
  • Work 1:1 with CE Team-members to enhance education delivery
  • Support the Sales Teams in implementing delivery best practices to support education in Spa Treatment and Retail environments in order to support retail conversation, from skincare knowledge and product awareness through to product purchase
  • Utilize existing evaluation tools to conduct assessments of education delivery against standards and develop action plans to address performance gaps
  • Collaborate in competitive analysis as needed to ensure Eminence is exceeding industry standards
  • Collaborate in competitive analysis as needed to ensure
  • Partner with Sales to identify highest priority opportunities for utilizing CE Delivery Team-members and key Eminence spokespeople for trainings and industry events
  • Lead the scheduling and booking of hundreds of onsite and remote trainings to be delivered by CE
  • Contribute to CE projects to meet established deadlines and goals
  • Collaborate with Sales to identify and prioritize opportunities to elevate delivery competencies across the Outside Sales Team and to provide performance coaching in the field
  • Propose and support the implementation of new initiatives focused on evolving education delivery
  • Chair, attend, and assist with meetings as required, including with members of the Executive and Senior Leadership; create, maintain and circulate meetings agendas, notes and action items for meetings
  • Provide regular project updates to the Director of Customer Education
  • Some travel may be required within North America and abroad to support, review, and evaluate training delivery

Qualifications

  • Bachelor’s Degree in Education or Adult Education, plus 5+ years hands-on experience delivering workplace or customer education (including 3+ years leadership experience), or the equivalent combination of education and experience
  • 4+ years combined experience in delivering training using different instructional modalities across multiple platforms (eLearning, video, instructor-led, and others) – required
  • Knowledge base in adult learning theory and Esthetician training – an asset
  • Professional trainer certification (e.g., CTP, APTD) – an asset
  • Experience of successful education in a retail or professional skin care environment – preferred
  • Proactive and highly organized, strong ability to multi-task with a strong customer service focus
  • Exceptional presentation, communication, and facilitation skills
  • Highly engaging and entertaining delivery style with a passion for using participatory techniques as well as being highly entrepreneurial and creative with exceptional problem-solving skills
  • Passion for lifelong learning, love of giving and receiving growth-producing feedback
  • Proficiency in MS Office (including advanced PowerPoint and intermediate proficiency in Word, Excel, Outlook)
  • Experience leading remote Team-members and proficiency in one or more webinar hosting tools (e.g., Zoom), LMS tools, and virtual collaboration tools (e.g., Asana, Google suite) – an asset

Total Rewards

  • Competitive salary, quarterly and annual bonuses based on individual and company goals
  • 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
  • Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcomed.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

Eminence Organic Skin Care

Related jobs:

$$

Sketch Comedy Performer – Smashed Potato Kids

Job Description
A vibrant sketch comedy group is on the hunt for its newest creative team member. If you’re passionate about sketch comedy, acting, or writing and eager to join a group that values collaboration and originality, this is your chance to shine. Ideal candidates are imaginative performers ready to contribute ideas and energy to an ongoing creative project—not just a one-time show.

Job Responsibilities

  • Collaborate with the comedy team to write and perform original sketches

  • Participate in creative brainstorming and development sessions

  • Bring a unique comedic perspective and willingness to experiment

  • Attend in-person, invite-only sessions to showcase your talent

Requirements

  • Must be based in Vancouver

  • Open to actors, writers, and comedians with a passion for sketch comedy

  • Ready to join a long-term creative team

  • Union and non-union actors are both welcome

Compensation

  • Payment details will be discussed during the selection process

$$
Job Type:
Other
Skills:
Acting

Senior Latina Talent Needed for On-Camera Video Project

Job Description
A video project is seeking senior Latina women for an upcoming shoot. This is a rush casting call open exclusively to Ontario residents. Selected talent will be directly booked from their video submission—no auditions required. If you’re energetic, confident on camera, and ready to represent Latina seniors in a special project, this is your moment to shine.

Job Responsibilities

  • Record and submit a short video following the outlined instructions

  • Be available for one-day filming between May 14th and 17th

  • Respond promptly to all production communications

  • Portray authenticity and personality on camera

Requirements

  • Must identify as a senior Latina woman

  • Ontario residents only

  • Must not be a member of ACTRA

  • Submit your name, location, contact info, one current photo (no hats, masks, or sunglasses), and a short video

  • If represented by an agent, submissions must come directly from your agent

Compensation

  • Paid one-day shoot

  • Direct booking—no audition required

  • Opportunity to be featured in a professional video project

$$$
Job Type:
Dancer
Skills:
Dancing

Dancers Needed for Motion Capture Detergent Campaign in Toronto

Job Description
A detergent campaign in Toronto is searching for talented dancers to perform in a motion capture project. All genders, ages 19 to 45, are encouraged to apply. The campaign is an artistic study of movement and quality, capturing the essence of floating fabric and expressive choreography. Dancers with backgrounds in contemporary, jazz, hip hop, and ballroom are preferred. Partner dancers are also highly encouraged to submit.

Job Responsibilities

  • Perform original choreography for a motion capture shoot

  • Participate in rehearsals and on-set production

  • Submit a recent dance reel for the audition process

  • Wear motion capture suits for filming

  • Adhere to styling requirements (hair pulled back, faces unrecognizable on camera)

  • Collaborate with choreographers and production team

Requirements

  • Ages 19–45, all genders

  • Strong background in contemporary, jazz, hip hop, or ballroom dance

  • Partner dance experience is a plus

  • Ability to submit self-tape and dance reel

  • No face tattoos or features that may impact motion capture

  • Not suitable for those with claustrophobia or who are uncomfortable in motion capture suits

  • Professional attitude, reliability, and readiness for creative direction

Compensation

  • Rehearsal fee: $800 for 8 hours

  • $2,000 for a 10-hour shoot day

  • All-inclusive buyout, $800 if applicable

  • No buyout required for the dancers

  • Non-union project, paid opportunity

$$

Lead Actress for Short Film “Bond of Love: A Dog’s Mission”

Job Description
A heartfelt short film is seeking a talented actress to portray Joanne, the lead role in an emotional story about love, loss, and second chances, told through the eyes of a rescued dog. Set in Vancouver and surrounding areas, this role requires a performer who can deliver a wide emotional range and on-screen presence. Ideal candidates are passionate about storytelling and comfortable working alongside professional dog handlers and rescue dogs.

Job Responsibilities

  • Portray the character Joanne with authenticity and emotional depth

  • Collaborate with directors and cast to bring a powerful story to life

  • Work alongside trained animal handlers and follow set safety guidelines

  • Commit to a full shooting schedule over a 10-day period

  • Maintain professionalism on set at all times

Requirements

  • Female, age 23–28 (must be able to play 26)

  • All ethnicities encouraged to apply

  • Strong emotional range and acting skills

  • Comfortable working with dogs (dogs will be present on set)

  • Must not have allergies to dogs

  • Able to work in Vancouver and commute to set

  • Non-union role

Compensation

  • $400 per 8-hour day plus overtime

  • Professional experience with a creative production team

  • Exposure in an international vertical short film

Okinawan Actor Needed for Lead Role in Feature Film (Canada)

Job Description
A major feature film is searching for an Okinawan actor to play a lead role in a powerful story set in Canada. The character, OBA, is a 78-year-old woman who embodies strength, tradition, and resilience. This role offers a unique chance to showcase Okinawan heritage and culture on screen, with no prior acting experience required. Join a talented team and bring an emotionally rich character to life.

Job Responsibilities

  • Portray the lead character, a wise and independent Okinawan grandmother

  • Convey deep emotion and cultural authenticity on camera

  • Collaborate closely with directors and the production team

  • Attend all scheduled rehearsals and filming days

  • Help share a story rooted in resilience and tradition

Requirements

  • Okinawan heritage strongly preferred

  • Female, age range appropriate for a grandmother role (around 78)

  • Must be fluent in Japanese

  • No acting experience necessary

  • Willingness to travel for filming in Vancouver, Canada

  • Professional attitude and openness to direction

Compensation

  • UBCP scale pay

  • Travel expenses covered

  • Union agreement included

  • Professional credit in a feature film

Animatic Specialist – Middle/Senior Level (Remote)

Job Description
A leading creative team is searching for a talented Animatic Specialist with expertise in scene pacing, animation timing, and storytelling. This freelance, remote role is perfect for professionals skilled in bringing pre-animation sequences to life using Toon Boom, After Effects, or Premiere Pro. You’ll play a key role in defining pacing and motion, optimizing scenes, and enhancing visual storytelling for animation projects.

Job Responsibilities

  • Create animatics and rough animation sequences to define pacing and motion

  • Adjust timing, transitions, and scene flow for optimal storytelling

  • Collaborate with voiceover, sound, and music syncing

  • Optimize and test scenes before final animation

  • Enhance storytelling through rhythm, timing, and visual edits

Requirements

  • Proven experience in animatics using Toon Boom, AE, or Premiere Pro

  • Strong sense of rhythm and animation timing

  • Expertise in audio synchronization and pre-animation testing

  • Ability to enhance pacing and storytelling with creative visual edits

  • Excellent communication skills for remote work

Compensation

  • 100 per 1 minute of animatics

  • Freelance, remote opportunity

  • Work on engaging animation projects with industry professionals

2D Animator (Moho) – Middle/Senior Level

Job Description
A remote opportunity is open for experienced 2D animators skilled in Moho, passionate about storytelling and character animation. Bring expressive, lifelike characters to life, collaborate on creative projects, and animate complex scenes while maintaining high quality under deadlines. This role is perfect for professionals eager to work on engaging animation projects in a fast-paced environment.

Job Responsibilities

  • Animate expressive 2D characters using Moho

  • Collaborate with writers, storyboard artists, and animatics to visualize stories

  • Handle complex scenes with three or more characters, ensuring smooth motion

  • Deliver high-quality animations quickly and efficiently

  • Make revisions based on feedback

Requirements

  • Proven experience with Moho animation at a professional level

  • Ability to work with pre-made rigs

  • Proficiency in After Effects, Premiere, Photoshop, and Illustrator (bonus for rigging and animatics)

  • Fluent English for clear communication and documentation

  • Ability to balance speed and quality, meeting tight deadlines

Compensation

  • 270 euros per finished minute of 2D animation

  • Flexible, remote work environment

  • Work on inspiring creative projects with a professional team

$$
Job Type:
Actor
Skills:
Acting

Musician Look-Alikes – Documentary Series (Greater Toronto Area)

Job Description
A documentary series is seeking non-union talent who closely resemble well-known musicians for exciting look-alike roles. This project is ideal for passionate musicians ready to step into the spotlight as real-life legends. All talent must reside in the Greater Toronto Area and have the skills to authentically portray these music icons on camera.

Job Responsibilities

  • Accurately portray a musician look-alike for a documentary series

  • Demonstrate strong thrash metal guitar skills (Nikan Khosravi role) or drumming ability (Tommy Aldridge role)

  • Participate in filming, including both dramatic and musical scenes

  • Work with the production team to ensure authentic representation

  • Maintain professional conduct throughout the filming process

Requirements

  • Must be non-union and reside in the Greater Toronto Area

  • For Nikan Khosravi: Male, Iranian, 18–22, must play thrash metal guitar, be seen as a teen/young adult

  • For Tommy Aldridge: Male, early 30s, white, tall, with brunette curly/tightly curled hair and sharp features, must have some drumming ability

  • Resemblance to the specified musician is essential

  • Comfortable performing in front of the camera and able to follow direction

Compensation

  • Paid documentary role

  • Opportunity to gain exposure in a high-profile project

Hair, Makeup, and Stylist Professionals Needed for Test Shoots

Job Description:
Exciting opportunities are available for talented hair, makeup, and styling professionals to collaborate with models and talent for creative test shoots. Showcase your skills, expand your portfolio, and work alongside passionate individuals in the entertainment industry.

Job Responsibilities:

  • Collaborate with models and talent to create unique and professional looks for test shoots

  • Work closely with photographers and creative teams to achieve desired visual results

  • Prepare and execute hair and makeup looks based on project concepts

  • Ensure all looks are camera-ready and suitable for various shoot themes

Requirements:

  • Experience in hair, makeup, or styling within the fashion or entertainment industry

  • Strong creative vision and attention to detail

  • Ability to work efficiently in fast-paced environments

  • Excellent communication and teamwork skills

  • Portfolio showcasing your recent work is required

Compensation:

  • Collaboration and portfolio-building opportunity

  • Networking with industry professionals

  • Potential for future paid projects

Athletic Canadian Female UGC Creators Needed

Job Description
A top brand is looking for athletic and fit Canadian female UGC creators to produce engaging, unedited video content. If you are passionate about content creation, enjoy staying active, and can deliver authentic performances on camera, this is a fantastic paid opportunity to join an inspiring campaign and build your creative portfolio.

Job Responsibilities

  • Film and submit unedited UGC video content based on provided scripts

  • Highlight an athletic and healthy lifestyle in each project

  • Deliver authentic, energetic on-camera presence

  • Collaborate with the creative team to ensure campaign goals are met

Requirements

  • Female, based in Canada

  • Athletic or fit appearance

  • Ages 25–40

  • Comfortable with the compensation of $150–$170 per script

  • Ability to produce and submit unedited footage as required

Compensation

  • $150–$170 per script

  • Flexible content creation—unedited footage only

  • Build your portfolio and gain visibility with a leading campaign

Mature Women – Furniture Commercial (Sydney-Based)

Job Description:
A high-end furniture brand is seeking women ages 50–60s for a sophisticated lifestyle shoot. This campaign celebrates real beauty and authenticity across generations.

Job Responsibilities:

  • Appear in promotional visuals with elegance and confidence

  • Take direction to reflect calm, stylish home life scenes

  • Engage naturally with the environment and production team

Requirements:

  • Women ages 50s to 60s

  • Sydney-based or willing to work locally

Compensation:

  • $6,000 AUD

  • Fees are less tax, plus super

$$$
Job Type:
Actor
Skills:
Acting

Construction Workers for Work Boot Brand Commercial

Job Description
Seeking construction workers, ages 28–40, to appear in a national work boot brand commercial. This is a fantastic opportunity for real workers with hands-on experience in physically demanding environments. Show off your weathered or callused hands and outgoing personality on camera. No acting experience required—just confidence, professionalism, and the ability to work as part of a team in a dynamic set environment.

Job Responsibilities

  • Portray authentic construction workers in commercial scenes

  • Participate in on-camera interviews and b-roll filming

  • Attend a wardrobe fitting and follow creative direction on set

  • Represent a major brand with genuine energy and character

Requirements

  • Ages 28–40, with real construction experience and weathered hands

  • Outgoing and comfortable on camera

  • Must be legally eligible to work in Canada

  • Able to film in Toronto

  • Available for a brief wardrobe appointment and one day of filming

Compensation

  • $75 for wardrobe appointment

  • $600 for one day of filming

  • Additional $6,000 if your likeness is featured in the final commercial

  • Total possible compensation: $675–$6,675

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
05-19-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!