Purpose of Role
Entain’s vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We’re home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.
Working within the VIP and wider Retention & CRM Team for Sports Interaction, The VIP Account Manager will be responsible for servicing, maintaining, retaining, and reactivating a key book of Sports Interaction’s VIP business. Developing new VIP customers, growing player lifetime value, and revenue contribution for assigned VIP customers are key objectives for this role.
Key Responsibilities
· The Account Manager will be responsible for cultivating and developing relationships and serve as a trusted consultant to our most financially invested players in their VIP base
· Consistently engage with their VIP book of business via phone calls, emails, SMS, and chat
· Serve as an industry expert and act as a liaison between our highest value players and the operations team to resolve bugs and maintain retention of their designated VIP base
· Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach
· Host and entertain key clients at events throughout the year
· Take lead on and/or assist in organizing and planning VIP events throughout the year
· Work collaboratively with cross-functional teams (Product for feature development, VIP CRM Lead for VIP specific promotions, Security, Payments & Trading team to resolve issues and questions) to drive revenue growth with VIP base
· Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base.
· Partner with VIP Manager and CRM Director to build consultative engagement and reactivation approaches using market trends, VIP research, and industry-specific case studies
· Provide ongoing feedback to the Product, Marketing, and Trading teams on VIP requests and ideas
· Exceed sales, pricing, and yield goals; effectively manage individual quarterly reactivation and engagement goals
· Support Customer Service with escalations from VIP clients
· Assist in daily marketing tasks to support daily promotions
· The position does not require handling direct reports
Specialist Skills & Experience
· Possess outstanding communication and presentation skills; ability to connect and reconnect VIP base through high-level relationship building with their dedicated base.
· Extensive Customer Service experience
· Excellent telephone skills – able to handle high call volume
· Customer Focused
· Ability to generate revenue on own initiative based on personal account relationships
· Accuracy and Attention to detail
· Rapport building skills
· Team player with a strong work ethic
· Knowledge of Microsoft Office
· 3 or more years of customer service or account management experience, including in-person hosting
· Event coordination experience an asset
· Experience with CRM technologies an asset
· Experience in Sports and/or Gaming industries an asset
· Some travel may be needed.
· Some weekends or evenings may be required.
Qualifications & Educational Requirements
· Must possess a High School Diploma / Vocational Diploma / Short Course Certificate / Bachelor’s Degree / College Degree, any field.
Diversity and Equal opportunities:
Entain is committed to creating an inclusive environment where everyone is treated fairly. We respect and encourage diversity and strive to ensure that individuals receive equal treatment in all aspects of their employment.
Sports Interaction
Related jobs:
Sound Designer and Mixer for Short Film rEset
Job Description
A creative short film project is seeking a talented Sound Designer, Mixer, and Mastering Engineer to join the post-production team for rEset And. The film explores the story of an invisible man navigating themes of isolation, discrimination, and communication in a world where invisibility defines a race. The ideal candidate will craft an immersive audio experience that captures the emotional tone and enhances the storytelling of this ambitious production.
Job Responsibilities
-
Design and mix a powerful soundscape that deepens the film’s emotional and narrative impact
-
Handle dialogue editing, sound effects, and final mastering for delivery
-
Collaborate with the director and colorist to achieve a cohesive creative vision
-
Use sound to highlight the contrast between visibility and invisibility within the storyline
Requirements
-
Experience in sound design, mixing, and mastering for film or similar media
-
Strong storytelling sense through audio and attention to emotional detail
-
Ability to work independently or collaborate remotely
-
Vancouver-based candidates preferred, but remote applicants will be considered
Compensation
-
Paid opportunity
Job Description
An independent feature film is seeking a reliable Driver / Production Assistant (P.A.) for a one-day shoot. The ideal candidate will provide transportation for three actors, assist on set during production, and ensure everyone is safely driven home after wrap. The production offers a friendly, organized work environment with an experienced crew.
Job Responsibilities
-
Pick up and transport three actors to and from the filming location.
-
Assist the production team with on-set tasks throughout the shoot.
-
Ensure safe and timely travel for cast and crew after wrap.
-
Communicate effectively with the production team and remain available throughout the shoot.
-
Maintain a professional and positive attitude while representing the production.
Requirements
-
Must have a valid driver’s license and access to a reliable vehicle.
-
Must be comfortable driving at night.
-
Previous production experience is an asset but not required.
-
Reliable, punctual, and professional.
-
Must be available for the full duration of the shoot day.
Compensation Details
-
Compensation will be discussed directly with selected applicants.
-
Meals provided on set.
Job Description
We are seeking volunteer Production Assistants (PAs) to join the crew for the upcoming independent horror feature film “First Witch.” This is an excellent opportunity for individuals passionate about filmmaking who are looking to gain real on-set experience, connect with professionals in the industry, and earn IMDb credit.
You do not need to be available for every shoot date—just choose the ones that fit your schedule.
Job Responsibilities
-
Assist the production team during filming days.
-
Help with various on-set tasks, such as setup, coordination, and breakdown.
-
Support crew and department heads to ensure smooth filming operations.
-
Maintain professionalism and follow safety and production protocols.
-
Work collaboratively with other volunteers and the film crew.
Requirements
-
Must be reliable, positive, and proactive.
-
Interest in film production, especially within the indie film scene.
-
Ability to work flexible hours depending on the shooting day.
-
No prior experience required—training and guidance will be provided.
Compensation Details
-
Volunteer Position
-
Perks Include:
-
Meals provided on set
-
IMDb credit
-
Valuable hands-on film experience
-