We have a new opportunity for an Account Manager (French Speaking) to join our Sales Trading team. This role will be based in our Toronto office! This is a permanent position.
CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.
Role & Responsibilities
The role of the Account Manager is to provide a continuous daily mix of exceptional business development, relationship management to the most valuable clients of CMC as well as converting and closing inbound sales enquiries. By achieving this high level of service the desired aim is to maximise Premium Client retention, along with growing and improving CMC’s business through a mix of client referrals and networking. CMC Markets Premium Client Management team boasts the lead position for premier services of its type in the Canadian CFD retail derivatives industry.
Business Development
- Develop and initiate the business development strategy to grow the HNW retail trading volumes for the Canada office.
- Drive the growth of and own the Premium Client proposition in Canada.
- Proactively enhancing business through client referrals, networking, workshops/seminars and industry contacts.
- Provide seminars and attend sales events for premium clients/prospects as required. This might include creating appropriate material in conjunction with education and marketing.
- Work with the rest of the Sales team (Education and New Business) to input and help drive the acquisition, retention and increased trading activity for all clients.
Account Management
- Respond to Premium Client queries professionally and efficiently, both calls and emails.
- Provide pro-active end to end, high quality relationship management for our premium value clients to ensure a positive, tailored trading experience thereby optimising revenue growth for the business.
- Constantly improving and innovating to create real points of differentiation in our markets.
- Identifying and realising opportunities to educate our premium value clients on our products and range of services.
- Applying individual insight to proactively identify ways to improve our service proposition to premium value clients.
- Take ownership for owning and driving an excellent client experience for our premium value clients through all touch points in the client lifecycle. This includes on boarding, client retention, query management and education.
- Execute retention plans to maximise retention of the premium clients for the business.
- Keep abreast of global and economic news to provide execution trading support to premium value clients.
- Assist team members in analysing and understanding CMC Markets’ USPs and those of our competitors to optimise the Company’s position in the marketplace.
- Ensure all interactions and communication with all other CMC functions such as Sales Trading, Trading, Business Operations etc. are of the highest standard to ensure a high-quality customer experience.
- Willingness and commitment to entertain clients both in one to one and hospitality events, this can include ‘out of hours’ commitment on evenings and weekends, as part of your relationships management and business development expectations.
Sales
- Adhere to and achieve consistent monthly KPI targets (such as conversion rate, outbound call numbers etc…)
- Identify sales opportunities where possible – contacting leads via outbound calling/email/seminars
- Provide excellent and high calibre client service to ensure a positive client experience
- Proactively identify and cross sell additional products and services to existing clients
- Proactively identify opportunities to improve the client experience
- Proactively respond to and manage inbound client queries professionally and efficiently
- Act as a brand ambassador in all client interactions
- Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. CRM) in a timely manner.
- Effectively deal with client queries – focussing on getting it right first time
Key skills & Experience
- Minimum 3-5 years’ sales experience
- Ability to speak and write in French & English fluently is required.
- Proven track record of business development in B2C and B2B relationships
- Able to work in a high pressurised and target driven environment
- Strong analytical and problem solving skills
- Highly numerate and strong attention to detail
- Good written and verbal ability of complex financial concepts
- Excellent communication skills are highly essential
- Excellent computer literacy
- Energetic and highly motivated with a strong desire and drive to succeed and work at a consistently high standard
- Very well organised with good time management skills, able to take proactive action when necessary
- Sound knowledge of platform and phone dealing processes
- Ability to verbally communicate client orders to sales traders and dealers
Benefits
- Competitive salary + Commission.
- Flexible working: 3 days in the office, 2 days at home.
- Charity give-back days.
- 1 extra annual day of leave for your birthday.
- CMC Benefits hub, Social Club, LinkedIn Learning, Novated Leasing + more.
- Generous L&D program so you can continue to build new skills to grow your professional career.
- Receive an extra day of annual leave after each year of service (max 25 days of annual leave after 5 years of service).
We value diversity, so we value unique experiences and backgrounds. Even if you only meet some of the requirements, we’d still like to hear from you.
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
CMC Markets APAC & Canada
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