Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel – your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.
If you’re looking for a career that is genuinely Nashville, and soulfully inspired the Loews Vanderbilt Hotel located on West End is the perfect work environment for you!
Join our family of team members to receive these amazing at work perks: competitive wages, paid vacation after 6 months, sick and holiday pay, free onsite parking, complementary meals, discounted bus passes, health benefits (medical, dental, vision, 401(k) with employer matching, and other employer paid benefits), discounted hotel stays, career development programs, and community volunteer opportunities!
Job Specific
- Organizes and manages daily operation of Group, Wholesale and VIP Reservations
- Establishes daily goals to maintain service levels
- Contributes to controlling departmental expenses (labor, supplies, etc.)
- Monitors agents phone activity/productivity and addresses necessary issues
- Maintains current knowledge of all functions within systems as they relate to reservations
- Builds internal group blocks as requested by appropriate hotel managers
- Manages the maintenance of group cut off dates in Delphi/HIS
- Meets with Group Agents weekly to discuss future groups, challenges, progress
- Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.
- Attends Pre-Convention meetings as needed
- Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests
- Maintains accurate and organized filing systems for groups, VIP’s, etc.
- Maintains accurate reference information for the Conference Team and consistently communicates all new information
- Maintains a neat and organized reservations office
- Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered
- Ensures VIP’s are blocked to correct room type.
- Ensures VIP’s are entered into the all share file with accurate information.
- Monitors room/suite status
- Prepares VIP packets with room key and registration card
- Flags all VIP accounts
- Provides meet and greet, as service requires
- Ensures VIP rooms / Suites ready by noon each day
- Prepares reports for group contact and relays pertinent information to all departments
- Sets up and coordinates satellite check-in
- Implements and maintains tracking log for all Loews First Guests
- Increases employee awareness in regard to all Loews First guests and packages
- Creates and maintains a random guest feedback program
- Forwards all Loews First feedback to appropriate parties
- Assists as an Assistant Front Office Manager as required
- Other duties as assigned
- Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner
- Promotes hotel food and beverage outlets and recreational and seasonal activities
- Places dining, leisure, and recreational activity reservations for guests
- Assists Sales/Conference Management with preliminary arrangements for groups, including transportation
- Monitors and ensures documentation of services provided in Concierge Logbook
- Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
- Trains and monitors the performance of Concierge staff
- Schedule and monitor training period with Star Trainers
- Monitor consistency of standards and service for the department, reporting any variances
- Participate with management in analyzing and addressing team member opinion surveys, Medallia, shops and performance issues as needed
- Work with management to create and implement incentive programs
- Oversight and coordination of Star Trainer program
- Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards
- Produces weekly schedule for department
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Extensive knowledge of all hotel departments
- Excellent communication skills – oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
Experience:
- Minimum two years experience in a supervisory position at a comparable quality property or facility
- Minimum two years experience working with VIP services
Loews Hotels & Co
Related jobs:
Casting Call: Guards/Military Men and Women for Netflix Sketch Comedy Show
Job Description:
Brock/Allen Casting is seeking men and women to portray guards or military personnel for an upcoming Netflix sketch comedy show. We are looking for individuals who can realistically portray authoritative figures in a comedic environment. Filming will take place in Austin, TX.
Job Responsibilities:
- Portray guards or military personnel in various comedic scenes.
- Follow the director’s instructions and perform multiple takes as needed.
- Work collaboratively with other actors and the production team to create engaging, humorous content.
- Maintain a professional attitude and be adaptable to the needs of the shoot.
Requirements:
- All genders, ages 18+, and races are encouraged to apply.
- Must be able to convincingly portray guards or military personnel.
- Comfortable taking direction and working on a set with multiple takes.
- Must be a local hire to Austin, TX, as no travel or lodging is provided.
Compensation:
- Rate: $172.50 for up to 8 hours of work.
- Overtime will be compensated at $25 per hour in half-hour increments after 8 hours.
- Travel and lodging are not provided.
Casting Call: Landscapers/Lawn Service Workers for Netflix Sketch Comedy Show
Job Description:
Brock/Allen Casting is looking for background actors to portray landscapers or lawn service workers in an untitled Netflix sketch comedy show. The production is seeking individuals who can authentically represent lawn care and landscaping workers in a comedic setting. Filming will take place in Austin, TX.
Job Responsibilities:
- Portray a landscaper or lawn service worker in various comedic scenes.
- Follow directions from the production team and perform multiple takes if necessary.
- Collaborate with other cast members and the production team to create engaging, humorous content.
- Maintain professionalism and a cooperative attitude on set.
Requirements:
- All genders, ages 18+, and races are encouraged to apply.
- Ability to convincingly portray landscapers or lawn service workers.
- Must be local to Austin, TX, as travel and lodging are not provided.
- Comfortable working outdoors and taking direction.
Compensation:
- Rate: $172.50 for up to 8 hours of work.
- Overtime is paid at $25 per hour in half-hour increments after 8 hours.
- Travel and lodging are not provided.
Casting Call: Nursing Home Residents for Netflix Sketch Comedy Show
Job Description:
Brock/Allen Casting is seeking men and women aged 65 and older to portray nursing home residents in an upcoming Netflix sketch comedy show. This role requires individuals who can embody the demeanor and characteristics of elderly residents in a lighthearted, comedic setting. Filming will take place in Austin, TX.
Job Responsibilities:
- Portray a nursing home resident in various comedic sketches.
- Follow directions from the production team and perform multiple takes as needed.
- Maintain a positive attitude and professionalism on set.
- Collaborate with the cast and crew to create an enjoyable and humorous environment.
Requirements:
- Men and women aged 65 and older.
- Ability to portray elderly nursing home residents convincingly.
- Must be local to Austin, TX, as travel and lodging are not provided.
- Comfortable working on a set and following direction.
Compensation:
- Rate: $172.50 for up to 8 hours of work.
- Overtime kicks in after 8 hours, paid at $25 per hour in half-hour increments.
- Travel and lodging are not provided.
Casting Call: British Actors (NYC Local Hire)
Job Description:
We are casting British actors (real Brits, not just those with an accent) for a corporate role in an upcoming production based in New York City. This is a dialogue-heavy role requiring actors to embody trustworthy, career-oriented corporate professionals on the rise in their respective fields. We are seeking men and women who can bring authenticity and likability to their character portrayal. This opportunity is open to local NYC hires only, and no travel expenses will be covered.
Job Responsibilities:
- Deliver a performance as a corporate middle-to-high tier manager.
- Handle substantial dialogue with ease, reflecting a character who is trustworthy, likable, humble, and career-focused.
- Portray someone who is a rising star in the corporate world, with a look and attitude that suggest they are likely to succeed.
- Collaborate with the director and production team to bring the character to life on screen.
Requirements:
- Must be a REAL British actor (native or genuine British background).
- Women, aged 35-55, any ethnicity.
- Men, aged 35-45, multiple ethnic appearances.
- Must be able to handle a large amount of dialogue fluently and naturally.
- Must be available in New York City on 10/10.
- Must be a NYC local hire as no travel will be provided.
Compensation:
- Base rate: $1,300 for the session + 1-year usage.
- Options:
- 1 Additional year of digital usage: $1,000.
- 1 Year of Connected TV (CTV): $800.
- 1 Year of UK TV: $1,300.
- TV in each additional country outside of the UK: $500 per country.
Casting Call: Salsa Dancers Aged 55+ for New Mexico Production
Job Description:
We are seeking talented male and female salsa dancers aged 55 and older to be part of an exciting production in New Mexico. If you have a passion for salsa dancing and enjoy performing, this is your chance to showcase your skills on screen. The role will involve dancing in group or partner scenes, capturing the vibrant energy of salsa in a lively environment.
Job Responsibilities:
- Perform salsa dancing in scenes as directed by the production team.
- Collaborate with other dancers and background actors to create dynamic, authentic salsa sequences.
- Follow on-set instructions and maintain energy and professionalism throughout the shoot.
- Be comfortable working in a group setting and dancing in front of cameras.
Requirements:
- Must be aged 55 or older.
- Experience in salsa dancing is required.
- Ability to dance confidently and maintain stamina for the duration of the shoot.
- Comfortable with being featured in a production setting and taking direction.
Compensation:
- Compensation details will be provided upon inquiry or through the application process.
Casting Call: Background Actors for “Runarounds” in Wilmington, NC
Job Description:
We are seeking diverse background actors to portray hippies for an upcoming production in Wilmington, NC. This role requires individuals who can embody the free-spirited, laid-back vibe of the hippie culture. Actors will be featured in various scenes, adding authenticity and energy to the production.
Job Responsibilities:
- Portray a hippie in scenes that reflect the counter-culture aesthetic.
- Follow directions from the production team and remain in character during filming.
- Be prepared for a full-day shoot, with a projected call time around noon.
- Maintain professionalism and enthusiasm throughout the day.
Requirements:
- All genders and races are encouraged to apply.
- Must be 25 years of age or older.
- Ability to convey a carefree, relaxed attitude in line with the hippie persona.
- Comfortable being on set for up to 10 hours.
Compensation:
- $110 for up to 10 hours of work.
Casting Call: Las Vegas Background Actors for Major HBO Series
Job Description:
We are casting background actors for a major HBO series filming in Las Vegas, NV. We are looking for individuals with athletic builds to portray pool goers. Selected actors should be comfortable working outdoors, and there is a chance that you may get wet while filming. This is an excellent opportunity to be part of a high-profile production!
Job Responsibilities:
- Portray pool goers in various scenes around a pool setting.
- Follow directions provided by the production team on set.
- Be prepared to be on set for up to 8 hours.
- Maintain professionalism and punctuality throughout the shoot.
- Participate in scenes that may involve water exposure.
Requirements:
- Age 21-45 years old.
- Athletic build.
- No visible tattoos.
- Comfortable working in a pool setting and potentially getting wet.
- Availability for a full-day shoot.
Compensation:
- Non-Union: $140 for up to 8 hours of work, with an additional bump if you enter the pool.
- SAG-AFTRA: $216 for up to 8 hours of work, with an additional bump if you enter the pool.
Casting Call: Featured Background Actor – Elderly Woman for The Up and Comer Movie
Job Description:
We are seeking an elderly female actor, aged 70 and above, from any ethnic background, to play a nosey neighbor for an upcoming scene in the feature film The Up and Comer. The role involves light physical acting, including shuffling in a hallway while dressed in slippers, pajamas, and a robe, and carrying a small garbage bag. The scene will be shot in a residential area, capturing the authentic curiosity of an elderly neighbor.
Job Responsibilities:
- Portray a nosey elderly woman shuffling in the hallway of an apartment building.
- Perform light physical acting, including slow movements and realistic mannerisms.
- Carry a small garbage bag and act naturally, as directed by the production team.
- Collaborate with the production team to ensure a convincing and humorous portrayal of the character.
Requirements:
- Female, aged 70 and above.
- Any ethnic background.
- Comfortable with light physical acting (shuffling, slow walking).
- No acting experience is required, but professionalism and the ability to follow direction are essential.
- Must be available for filming in the China Town or Pilsen area of Chicago.
- Reliable transportation to the filming location.
Compensation:
- Rate of Pay: $129.60 for the scene.
- Payment will be provided via check at the wrap of filming.
- Meal and parking will be provided on the day of the shoot.
Casting Call: Featured Background Actor – Homeless Person for The Up and Comer Movie
Job Description:
We are casting a male actor, aged 40-70, from any ethnic background, to portray a homeless person in an upcoming scene for the feature film, The Up and Comer. The scene will be filmed in the Pilsen neighborhood, and we are looking for someone who can authentically capture the look and demeanor of a person living on the streets.
Job Responsibilities:
- Portray a homeless person in a street scene, with realistic body language and expressions.
- Follow direction from the production team to contribute to the atmosphere of the film.
- Maintain a professional attitude on set while ensuring an authentic and convincing performance.
- Be prepared for multiple takes and perform in various outdoor conditions.
Requirements:
- Male, aged 40-70.
- Any ethnic background.
- Must be able to portray a homeless person with authenticity and sensitivity.
- No acting experience is required, but professionalism and the ability to follow direction are essential.
- Must be available for filming in the Pilsen neighborhood of Chicago.
- Reliable transportation to the filming location.
Compensation:
- Rate of Pay: $129.60 for the scene.
- Payment will be provided via check at the wrap of filming.
- Meal and parking will be provided on the day of the shoot.
Casting Call: Featured Background Actor – Waitress for The Up and Comer Movie
Job Description:
We are casting a female actor, aged 30-60, from any ethnic background, to portray a waitress in a working-class pancake diner for the upcoming feature film, The Up and Comer. This role requires someone with prior waitstaff experience or skills, as the scene involves authentic interactions in a bustling diner setting. The shoot will take place in Uptown, Chicago.
Job Responsibilities:
- Portray a working-class waitress serving customers in a pancake diner setting.
- Use your waitstaff skills to carry trays, take orders, and interact naturally with other actors.
- Follow the direction of the production team to ensure an authentic and realistic portrayal of a diner waitress.
- Be prepared for multiple takes and maintain a professional demeanor throughout the filming day.
Requirements:
- Female, aged 30-60.
- Any ethnic background.
- Must have prior waitstaff experience or the ability to convincingly portray a waitress.
- Professionalism and a positive attitude are essential.
- Must be available for filming in the Uptown area of Chicago.
- Reliable transportation to the filming location.
Compensation:
- Rate of Pay: $129.60 for the scene.
- Payment will be provided via check at the wrap of filming.
- Meal and parking will be provided on the day of the shoot.
Casting Call: Featured Background Actor – CEO Poker Player for The Up and Comer Movie
Job Description:
We are casting an African-American male actor, aged 50-70, to play a CEO poker player in an upcoming feature film, The Up and Comer. This role requires someone with an upscale, business-like appearance who can also bring some poker experience to the table. The scene will take place in a professional poker room in downtown Chicago and involves playing poker with other actors in a high-stakes setting.
Job Responsibilities:
- Portray a sophisticated businessman playing poker in a high-stakes game.
- Engage naturally with the other players, showcasing your poker skills and maintaining an authentic, upscale presence.
- Follow the direction of the production team to ensure the scene plays out smoothly and accurately.
- Be prepared for multiple takes and interactions at the poker table.
Requirements:
- African-American male, aged 50-70.
- Must have some experience playing poker or familiarity with the game.
- Professional and upscale appearance, able to portray a high-level CEO or businessman.
- Must be available for filming in a poker room in downtown Chicago.
- Reliable transportation to the filming location.
Compensation:
- Rate of Pay: $129.60 for the scene.
- Payment will be provided via check at the wrap of filming.
- Meal and parking will be provided on the day of the shoot.
Casting Call: Featured Background Actor – Real Couple (Elliott and His Prostitute) for The Up and Comer Movie
Job Description:
We are seeking a real-life couple to portray Elliott and his prostitute in a featured background scene for the upcoming movie, The Up and Comer. The scene takes place in a car, with the couple interacting as part of the narrative. We are specifically looking for a Caucasian couple in their 30s who can bring natural chemistry and authenticity to the scene.
Job Responsibilities:
- Portray Elliott and his prostitute in a realistic, natural way as part of a scene set inside a car.
- Work as a real couple to display believable on-screen dynamics.
- Follow the director’s guidance to bring the desired tone and interaction to life.
- Maintain a professional attitude and collaborate effectively with the crew.
Requirements:
- Real-life Caucasian couple, both partners in their 30s.
- Comfortable portraying the characters in an intimate car scene.
- Acting experience is not required, but professionalism and the ability to take direction are essential.
- Must be available to film in the Downtown Chicago/Lincoln Park area.
- Reliable transportation to and from the set.
Compensation:
- Rate of Pay: $129.60 per person for the scene.
- Payment will be provided via check at the wrap of filming.
- Meal and parking will be provided on the day of the shoot.