Title: Post Production Coordinator – FULL TIME
Supervisor: VP of Operations
The Futureshirts Team.
Futureshirts exists to innovate for clients. FUTURESHIRTS is more than merchandise. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing creativity, kindness, and service through hard work for a common goal. Futureshirts seeks achievers, leaders, and visionaries… At Futureshirts, it’s about each person bringing skills and passion to a challenging and constantly evolving merch business.
Position Overview
The Post Production Coordinator is responsible for order management, order follow-up, maintaining quality control during the second half of the production process – ensuring timely delivery of jobs, facilitating shipping to clients and venues. The Post Production Coordinator must possess superior communication skills and attention to detail.
Essential Job Functions
· Communicates verbally and electronically with Account Managers and shops to clarify the details of orders and to ensure that client needs are obtainable and reasonable.
· Provide ship dates, transit times, and ship options to the Account Manager + Senior Production Coordinator.
· Communicates verbally and electronically with Manufacturers to ensure that orders will ship as requested while clarifying any questions or concerns.
· Receives, repackages, and ships products that are delivered to the Futureshirts office as needed.
· Communicates verbally and electronically with the shipping departments to ensure that correct shipping information is provided including addresses, priority, and other relevant details.
· Relay production challenges to all involved parties and Production Manager offering reasonable alternatives in order to keep production on schedule.
· Relay information to Futureshirts staff, clients, and outside partners via clear, established modes of verbal and electronic communication.
· Provides shipping options and quotes as needed and works with Account Managers and shops to determine the best shipping method for the client.
· Work with brokers to set up, track, and review LTL shipments.
· Verify shipment deliveries + resolve any shipping issues.
· Coordinate couriers, pick-ups, and other shipping/delivery needs.
· Reports accurate shipping costs for billing.
· Verify invoices accuracy and update as necessary.
· Work with the shops on any discrepancies
· Resolve any quality issues with shops and account managers
· High desire to produce quality products, communication and service.
· Provides exceptional customer service to new and existing clients, ensuring minimal challenges and expedient resolution to uncovered issues.
Requirements
· Support positive and productive communication with Sales Reps, clients, Futureshirts staff, manufacturers, and suppliers.
· Use creativity and problem-solving skills to devise alternative solutions to impractical or impossible orders and present those solutions to the client in a positive and helpful manner.
· Ability to make quick and defensible decisions and implement those decisions in a positive fashion.
· Understand the in-house techniques, calendar and staffing in order to assist with sales.
· Understand the products available from each supplier in specific detail. Also, understand the capabilities of the suppliers with multiple locations and how the geographic location of each will impact shipping to the manufacturer and ultimately to the client.
· Knowledge of domestic shipping procedures and requirements.
· Knowledge of international shipping procedures and requirements is a plus.
Other Skills/Abilities
· Strong time management / organizational skills.
· Strong understanding of basic business principles.
· Appreciation for sales and ability to fully assist Sales Reps to create quality products for on-time delivery.
· Ability to utilize complex computer software.
· Strong interpersonal/verbal communication skills.
· Superior attention to detail.
Education/Training/Experience
· Minimum of 2 years of business experience
· Basic understanding of Screen Print Manufacturing and Promotional Products
· Basic computer skills
This position will work in our Nashville, Tennessee offices and is eligible for the current, standard company benefits program. For 2021 includes health, dental, and vision insurance along with short-term and long-term disability and group life insurance.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
futureshirts
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