Specific responsibilities include, but are not limited to:
- Provide expert technical and operational support on-site, across Avid Media Composer and Adobe Premiere to our Editorial crews in Production
- Be a partner to our Editorial teams, build trusting relationships with Editors and Assistants across all our Shows
- Partner closely with the Client Services Team to ensure our service is efficient and optimized at all times, deliver a seamless experience for all our Filmmakers at each campus
- Partner closely with other internal engineering teams, providing concise reporting of issues, and Production context to ensure the creative and technical needs of the Editorial teams and our Shows are met
- Liaise closely with our Workplace team to ensure our Editors’ needs in terms of comfort and facilities are always met and exceeded with minimal disruption
- Document, share, and evolve best practices and ‘how to’ brochure guides for our Editorial teams
- Build close relationships with our software and vendor partners to drive innovation and development
- Provide workflow expertise, post pipeline knowledge, and guidance to our Editors, filmmakers and Post Management executives.
Qualifications:
- 10+years of experience in facility as an Avid and Adobe Premiere Technician, within post production, studio or network
- Deep technical and working knowledge of creative software applications including Avid’s Media Composer and Pro Tools, the Adobe Suite. Python and bash scripting knowledge is a plus
- Working knowledge of hardware including workstations, components, displays, peripherals, networking, and storage solutions as it applies to editorial workflows
- The ability to elucidate software bugs, organize support requests, and close the loop on remediations
- Experience with and ability to respectfully, but authoritatively, engage with creative executives and content creators
- Ability to manage and operate in ambiguous situations and think on your feet to solve challenges and problems
- Strong communication skills with proven ability to socialize, explain and promote new and complex technology, tools, and workflows
- Extensive knowledge of content creation and post-production workflows
- Proven track record of innovation, initiative, ideation, and implementation
- Proven abilities to embrace, drive and enable change management
- Experience with instituting quality management frameworks and process improvement
- Experience working with diverse teams across multiple functions, skills, and locations
- Strong organizational skills with a proactive mindset, positive orientation, and outlook
- Ability to respond after hours for important, timely, or urgent matters
- Team-player who thrives in a fast-paced, team-oriented setting
- Passionate about our culture and values in the workplace
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