The Maybourne Beverly Hills

Director of Entertainment Sales

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Director of Entertainment Sales is responsible for leading the #1 industry for MBH and encompasses both transient and group goals. A natural salesperson who has the ability to maximize impact, maintain interest, and effectively position The Maybourne Beverly Hills as the number one choice for the entertainment business in the Greater Los Angeles Area.

Roles and Responsibilities

Job duties include, although are not limited to:

1. Meets/exceeds revenue goals in both group and negotiated corporate; works closely with Director of Group Sales and Director of Transient Sales
2. Leads a monthly meeting updating on-property and Maybourne stakeholders on actions and wins.
3. Development of business from (but not exclusively) Film/TV, Music, Junkets, and Corporate accounts.
4. Completes annual account management plans and executes all actions
5. Growth and continued production of our existing Entertainment accounts and development of new Entertainment accounts that are suitable to our strategy
6. Participation in tradeshows, networking events, and workshops as outlined in annual plans
7. Hosting of site inspections, familiarization trips, and activations.
8. Must have exceptional attention to detail and follow up skills to create client loyalty and confidence.
9. Coordinate ongoing research of the industry to detect market trends and related information for development of new marketing strategies; make reasonable recommendations to improve potential from the business transient market.
10. Utilizes the A360 tool setting revenue goals for global entertainment accounts competing share from comp set.     
11. Create Entertainment Initiatives in Salesforce that’s specific for, but not limited to, Award Season, Junkets, and other relevant action items
12. Work in conjunction with other departments within the hotel to ensure smooth handling of entertainment travelers’ needs and requirements; educates Conf Service team when necessary
13. Monitor actual sales and revenues monthly to determine variance and assess goal accomplishments and adjust strategies accordingly.
14. Generate monthly reporting for Group, Transient and Corporate 
15. Budget and forecast for Group, Transient, and Corporate 
16. Familiar with marketing promotions and industry initiatives to drive client education and incentives.
17. Orchestrate quarterly and annual account reviews and market action plans and collaborate with other Directors and Managers to drive production.
18. Able to work independently and make decisions based on established policies and procedures
19. In possession of significant knowledge of industry reporting systems and analytics.
20. Must have entrepreneurial mindset and be able to take initiative to capture business and maximize profits for the hotel.
21. Build and maintain strong relationships with key stakeholders/guests, partners and actively engage in sales activities, including negotiations and closing deals
22. Ensure accuracy for forecasting of revenues, monthly reports, sales budget
23. Assist Sales/Catering/Conference Services in receiving the necessary guest information and closing business, as requested. Demonstrate commitment to The Maybourne brand and core values.
24. Possess adequate revenue knowledge including rate loading, rate maximization, revenue strategy and reporting.
25. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
26. Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. 

QUALIFICATIONS:

• 5-7 years sales experience a portion in the entertainment industry
• Previous Five Star/Luxury Hotel Sales Experience a plus
• Experience in the Entertainment market in Los Angeles is a plus 
• Bachelor’s degree preferred or equivalent work experience.
• Must have an established network of connections in the entertainment industry 
• Proficient with A360
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel and Delphi/SF
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Ability to use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Creates an atmosphere in which timely information flows smoothly throughout the department; possesses exceptional communications skills.
• Experience working within hotel sales operations, managing team members and budgets.
• Ability to translate business needs into what needs to be done; ensures that all work is completed effectively; monitors the progress of work against schedules and budgets; maintains high performance standards.
• Understands our competition and knows how to sell against them.
• Possession of in-depth understanding of global travel in addition to a network of contacts.
• Excellent organizational skills and ability to work in dynamic and fast-changing environment. 
• Must be a self-starter with an entrepreneurial spirit.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Possible prolonged periods of standing.
• Must be able to lift 15 pounds at times.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for. 

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne owns and manages Claridge’s, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world’s most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Employee Assistance Program
• Parking
• Dry Cleaning
• Company Cellphone/Laptop
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*

The Maybourne Beverly Hills