Colorado Convention Center – ASM Global

Job Description

Job Title: Theater Manager

Department: Sales and Services

Reports To: Assistant Director of Sales – Entertainment

FLSA Status: Salaried, Exempt

Why the Colorado Convention Center is a great place to work:

$500 Signing Bonus at 30 days of services and an additional $500 bonus upon successful completion of 90 days of service!
Generous Paid Time Off and Holiday Pay
Health, dental, vision insurance, eligible upon hire
401(k) investment plan, with a discretionary employer match of up to 3%
Healthcare reimbursement and flexible spending plans
Employer-paid and supplemental life insurance
Short- and long-term disability insurance available
RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass.
Tuition reimbursement program
Employee assistance program

Compensation: Compensation is dependent on experience and ranges from $58,000 – $62,000 annually.

General Summary:

Under the supervision of the Assistant Director of Sales – Entertainment the theatre manager plans, directs, and prioritizes the work for the theatre at the Colorado Convention Center. Oversight includes both front-of-house and back-of-house. Responsibilities include, but are not limited to, theatre operations and event management; providing information and services to facility users; checking facility and equipment for proper operation and readiness; supervising assigned personnel; and ensuring the care and well-being of the audience and the areas of the theatre utilized by the audience.

Primary Duties and Responsibilities:

Coordinate event planning and implementation and outside service needs with catering, concessionaires, security, ushers, box office and all other service providers.
Meet with facility users and prospective users to determine and meet their needs. Conduct site visits and provide information regarding facility capabilities, services, and associated costs.
Interface with promoters and artist tour management, advance events (including per cap history), create cost estimates, and conduct final settlements.
In conjunction with sales and marketing, interface, coordinate and facilitate the relationship with the theatre sponsor.
Work with facility licensee’s to assure effective, efficient, and economical event operations.
Review all contracts to ensure accuracy of space, rental and ancillary charges. Check facility and equipment to insure proper operation and readiness to meet client needs, and to maintain sustainability goals.
Supervise, train, and evaluate assigned personnel to meet the licensee’s expectations and ensure the efficient operation of theatre events.
Meet with key departments to develop and implement theatre operational policies, including required levels of supervision, charge rates and rental fees and to recommend annual capital equipment replacements.

Participate in the development of policies, objectives, short- and long-range planning; implement programs to assist in accomplishment of established goals.
Responsible for building compliance with all local, state and federal fire and safety regulations.
Ensure the care and well-being of the audience and the areas of the theatre the audience uses. Interpret patron needs and respond to facility user complaints and inquiries.
Develop and coordinate implementation of new or modified front-of-house programs and services. Conduct periodic training sessions with front-of-house staff.
Evaluate and make recommendations re: the exclusive event security provider.
Manage various personnel functions as needed – including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules where appropriate.

Work irregular hours which may include evenings, weekends, and holidays.
Prepare and secure building before and after each event.
Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Bachelor’s Degree OR relevant experience in area applicable to the convention/entertainment industries or facility management.
Minimum five years’ experience in the preparation for, and presentation of, convention, meeting, and entertainment events.

Skills and Abilities:

Familiarity with, and ability to, administer a collective bargaining agreement.
Effectively and efficiently handle multiple, simultaneous, and complex tasks and projects.
Excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele required
Ability to speak, understand and read English required
Work effectively with diverse groups of people among all levels within an organization required
Work effectively as part of a team and independently with limited supervision required
Assists in enforcing facility’s exclusive services required
Perform leadership role and job tasks effectively despite sudden deadlines and changing priorities required
Work effectively with complex flows of information required
Detail-oriented required
Excellent problem solving and organizational skills required
Provide customer service in a professional and considerate manner required
Excellent record of dependability and reliability required
Professional presentation, appearance, and work standards required

Computer Skills:

Basic computer skills
Skill in the use of software applications including MS Office.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position may require certifications by law and/or job assignment. Position requires frequent walking, climbing stairs, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing and pulling; may be subject to adverse working conditions, dust, grime, noise, fumes, wet floors etc., including weather; may require use of an electric cart; requires irregular and/or extended hours, including weekends, evening, and holidays, determined by event schedule and/or department need; Must posses the ability to lift objects up to 50 pounds to desk level; requires radio usage — 2 way hand held.

Note:

Colorado Convention Center/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.
Colorado Convention Center – ASM Global

Job Title: Director of Event Operations

Department: Operations

Reports To: General Manager

Supervises: Building Services, Housekeeping, Parking, and Technical Services

FLSA Status: Salaried, Exempt

Compensation:

Range $110,000 to $120,000

General Summary:

Directs and manages the day-to-day activities of the various departments tasked with providing an exceptional event experience to all users of the facility. Responsible for directing the activities of the Building Services, Housekeeping, Parking, and Technical Services activities and managing the Gift Shop and Third-Party Event Related Tenants, as well as the relationship with the exclusive Food & Beverage provider.

Primary Duties and Responsibilities:

Establish goals and objectives for the Event Operations Department.

Establish policies, procedures, and standards to meet the goals and objectives of the Event Operations department.

Establish personnel, budget, equipment, and time programs to meet the goals and objectives of the Event Operations department.

Hires, trains and evaluates all event operations managerial staff. Oversees the hiring, training and evaluation of all event operations personnel. Establishes goals and objectives for direct departments.

Provide Ops support at pre-cons; provide support as Manager on duty. Serve as primary liaison with decorating and other service contractors in the facility.

Direct oversight of implementation of preventive and corrective maintenance for event equipment, special projects.

Review event documents for operational issues. Provide solutions to issues identified. Assure facilities and staff readiness for event support.

Acts as a resource for Sales and Event Management Staff for event based technical inquiries and challenges.

Direct operational oversight for food service operations. Provide solutions to issues identified. Assure facilities and staff readiness for event support.

Collaborate with other directors, review, study, plan, organize, formulate, and implement policies, procedures, and standards for the complex within the framework of ASMG goals and objectives.

Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Bachelor’s degree in area applicable to facility management, resource management, or the convention/entertainment industries
Five to seven years experience in facility management or supervision, required
Three to five years supervisory experience, required

Skills and Abilities:

Working knowledge of trades

Working knowledge of convention/trade show industry

Demonstrate excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele, required

Ability to speak, understand, and read standard English, required;

Work effectively with diverse groups of people among all levels within an organization; skill to work effectively as part of a team

Perform leadership role and job tasks effectively despite sudden deadlines and changing priorities

Excellent attention to detail, problem solving and organizational skills

High degree of judgement, discretion and confidentiality

Provide customer service in a professional considerate manner

Excellent record of dependability and reliability

Customer Service experience

Computer Skills:

Intermediate computer skills including ability to create word documents and excel spreadsheets

Certifications, Licenses, Registrations:

None required

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position may require certifications by law and/or job assignment. Position requires frequent walking, climbing stairs, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing and pulling; may be subject to adverse working conditions, dust, grime, noise, fumes, wet floors etc., including weather; may require use of an electric cart; requires irregular and/or extended hours, including weekends, evening, and holidays, determined by event schedule and/or department need; Must posses the ability to lift objects up to 50 pounds to desk level; requires radio usage — 2 way hand held.

Note:

Colorado Convention Center/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.
Colorado Convention Center – ASM Global