Resorts World Las Vegas

The Senior Manager, Leisure Sales will be responsible for creating and implementing domestic and international strategies to drive third party bookings to meet and/or exceed financial goals through distribution channels including, but not limited to, online travel agencies, wholesale and receptive tour operators, Corporate and Global Distribution Systems (GDS) and consortia channels.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Responsibilities – Includes, but is not limited to:

• Implement and develop strategic plans to drive hotel room nights and revenue to meet and/or exceed financial goals set by management.
• Collaborate with the Director of Leisure Sales to develop and execute a sales plan that aligns with the department and organizations objectives throughout the year.
• Develop, execute, and manage Account contracts to include key business terms and conditions, marketing opportunities, and sales initiatives to maximize profitability and desired performance outcomes.
• Travel to key domestic and international markets and targeted travel agencies to be the brand ambassador for the resort and provide relevant hotel offerings and promotions to drive increased performance from these customers.
• Identify ways to improve business process and functions to support the needs to the resort.
• Provide support to Leisure Sales Manager(s) and collaborate sales initiatives aligning with department strategic initiatives.
• Collaborate with Marketing Department, Revenue Management, and other internal departments to determine appropriate sales strategies to maximize hotel revenue and room nights by path.
• Maintain awareness of operations and events on property to provide to top customers and agents.
• Monitor and evaluate impact of trends in the industry, LVCVA reporting, and citywide trends and their impacts on the resorts operations.
• Collaborate with Accounting Department for all third-party account issues including, but not limited to, Letter of Credit issues, late or missing payments, no-shows, etc.
• Manage and delegate tasks to Leisure Sales Coordinator, as appropriate, to ensure business success and support.
• Engage with internal cross department stakeholders to develop and coordinate initiatives and tactics.
• Plan and host on property engagements to include site inspections, familiarization visits, and partner entertainment to drive awareness to the resort and enhance partnerships.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Required:

• At least five years of experience in Hotel Sales, Third-Party Distribution, or a similar or related field.
• At least three years of previous leadership/management experience in a similar or related field.
• Must be able to work well in a team environment, communicate well, and provide feedback to fellow members of the team to achieve mutual goals.
• Effective time management skills.
• Previous experience in a fast-paced environment.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to successfully mentor a team.
• At least 18 years of age.

Preferred:

• Bachelor’s degree in related field.
• Previous experience in a large, luxury resort setting.

Resorts World Las Vegas

The General Manager is the single point of accountability for the entire venue and is responsible for venue financials, venue profitability, hitting or exceeding venue goals, as well as motivating, coaching, and leading their team. In addition, the General Manager ensures the venue is running effectively and meeting all Company standards to include; execution of service, guest interaction, atmosphere and cleanliness. The position should be passionate about offering surpassed hospitality to guests and upholding highest standards at the venue.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties – Includes, but is not limited to:

• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company’s expectations.
• Develop and implement operating standards, policies, and procedures to be followed by the management team.
• Responsible for to hiring, training, management, coaching, counselling, and evaluation of all members of the team in a timely manner.
• Develop skills for the management team in accordance with the succession planning goals set by the company.
• Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis
• Monitor sales and expenses, approving all purchase orders before they are executed.
• Work in the development of the budget; manage profit and lost (P&L) and ensure managers’ report all variances on a timely basis (minimally, once a month).
• Ensure timely and accurate completion of all period–end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts.
• Manage weekly forecasting of cost expenditures and staffing vs. sales.
• Ensure inventory levels are maintained for facilitating proper venue operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams.
• Monitor guest satisfaction on all levels, including social media platforms.
• Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, Gaming, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant.
• Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues.
• Oversee marketing and advertising activities to ensure consistency with product line strategy.
• Lead in creating sales goals.
• Control cash and other receipts by adhering to cash handling procedures.
• Prepare all required paperwork, including forms, reports and schedules.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs, record and report any equipment failure.
• Ensure that all products are received in accordance with the venues receiving policies and procedures.
• Ensure that talent and technical production are working smoothly at the venues; create special mood for the guests.
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Responsible for checking the identification of Guests and following all other responsible vending guidelines.
• Ensure daily/nightly/weekly and opening/running/closing duties are completed.
• Maintain opening, running and closing service, product and supply equipment par.
• Adhere to all Southern Nevada Health District (SNHD) safety, health and sanitation guidelines.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Participate and appear in marketing, publicity or media materials.
• Maintain Social platforms as indicated by upper management; post events, communications and participate in marketing campaigns via social media.
• Ability to submit guest to the venues guest list, table reservations and focus on the development of personal clientele list.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operation tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Required:

• At least six years of experience within high-volume restaurant, nightclub, day club, entertainment venue operations or directly related operational area/filed.
• At least four years of directly related operational management experience at a similar leadership level.
• Working knowledge of POS systems (ex: Micros, UrVenue, etc.).
• Employ with safe alcohol service, sanitation and safety protocol.
• Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully mentor a team.
• At least 21 years of age.

Preferred:

• Working knowledge of Microsoft Office (Word, Excel).
• Previous experience working in a collective bargaining agreement environment.
• Previous experience working in a large, luxury resort setting.

Resorts World Las Vegas

The Director is the primary individual responsible for the execution of the design intent through design documentation, coordination, and site supervision; either via overseeing the work of other colleagues or performing the duties directly. The Director will lead and at times guide the internal and peer consultant team members in the development and interdisciplinary coordination of all design documents and specifications to ensure the highest quality of design representation for use and coordination by the entire project team, owner/operator, general contractor and suppliers/vendors. Throughout the successive design phases, the Director will provide creative and technical input to ensure the design integrity, feasibility while remaining within budget on all design ideas.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties: – Includes, but is not limited to:

• Manage and oversee design integrity and strategic plan for all developments and any required design upgrades/changes to existing campus.
• Present budget and timeline guidance throughout the assigned projects to direct reports.
• Drive innovation, creativity, efficiency, and responsiveness within the interior design team to deliver a complete and comprehensive design that meets all project requirements.
• Manage and develop the interior design team by supplying expertise and guidance on design projects, systems, and processes.
• Demonstrate excellent leadership skills by applying broad design knowledge and leading the team to success.
• Meet regularly with VP of Interior Design, senior operations leadership and key stakeholders to manage expectations with accountability for design, budget, and schedule.
• Manage the activities of interior design firms engaged on all projects as well as in-house interior design efforts from concept to project completion.
• Must be self-motivated, self-directed and can approach all tasks with proactive thinking and a comprehensive plan of action.
• Responsible for the review of all interior design specifications, design submittals, mock-ups, and purchase orders to ensure adherence to brand standards, schedule, and budgetary requirements.
• Oversee procurement process as well as cultivating relationships with new and existing suppliers.
• Manage financial insight and bottom-line orientation.
• Must have proven project success, being proactive in managing project deliverables, budget, schedule, and hand over.
• Assist with coordination of Request for Proposals (RFP) for project appropriate Interior Design consultants.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Ensure that required licensing is maintained & updated.
• Other duties as assigned.

Required:

• At least ten years of design and project management experience with leading design organizations.
• At least five years’ experience in major hospitality and/or entertainment-related design project.
• At least five-year Bachelors/Professional Degree in Architecture or Interior Architecture from an accredited academic institution.
• Previous experience completing at least one major and significant resort hospitality project through construction administration with field and project closeout experience.
• Strong knowledge of design, trends, construction methodology, material application, and manufacturer-supplier appropriateness.
• Ability to manage multiple projects of a complex scope.
• Ability to mentor by coaching and motivating interior design teams and individuals; fostering an environment of mutual respect and trust among members of the group as it grows and develops.
• Prepare and deliver interior design team evaluations, responsible for performance, development, and compensation decision-making for interior design team.
• Participate in interviews and recruiting of professional staff.
• Maintain composure under pressure and consistently meet deadlines with internal and external teams.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Coordinate all interior design activities with operations for a seamless transition from construction to operations.
• Previous experience with basic technology skills required for Interior Design.
• Proficiency in MS Office, including Word, Excel, and Outlook.
• Basic familiarity with Auto CAD and AutoCAD Architecture.
• Ability to work in a creative, collaborative, and fast-paced team environment.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to communicate effectively in both written and oral presentation.
• Ability to multi-task and establish priorities.
• Professional appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• At least 21 years of age.

Preferred:

• International project and/or client experience within the past five years.
• Previous experience in a Four- or Five-Star resort in hospitality and residential.
• Computer Graphic skills, such as Adobe Photo shop, SketchUp, Illustrator, etc.
• NCIDQ Interior Design certified.
• Previous client relationships based upon successful project experience and trust.
• Previous experience working in a large, luxury resort setting.

Resorts World Las Vegas