Open Jobs:
Qualifications
•Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
•Three (3) years Food Beverage supervisory experience
•High School Diploma or equivalent required
•Ability to handle a flexible schedule to work weekends, holidays and all shifts
•Sound judgment in all decision making abilities, even when dealing with difficult situations where Guests, Team Members and the overall long-term profitability are not adversely impacted
•Ability to work in a fast-paced environment and make quick judgment decisions
•Must be at least 21 years of age
•Must be able to obtain a Graton Gaming Commission License during the pre-employment process and maintain a gaming license while employed
•Possess or obtain a California Food Handler’s Certification
•Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
•Requires manual dexterity to operate job related equipment
•Must be capable of lifting up to 50 pounds with or without assistance
Responsibilities
•The Assistant Executive Steward is responsible for the cleanliness of kitchen(s) and food preparation areas
•This role is also responsible for inventory control of chemicals, utensils, supplies for dish rooms, etc
•The Assistant Executive Steward will supervise, train and inspect the performance of Team Members in the kitchens and dish rooms
•Responsible for redefining hospitality at Graton Resort Casino while living, supporting, and promoting our values
•Monitor and maintain cleanliness, sanitation, and organization of assigned work areas including, but not limited to: Marketplace Dish Room, Team Dining Room, 630 Park Steakhouse, Tony’s of North Beach Italian Restaurant and casino bars
•Prepare and distribute assignments to Kitchen Workers while reviewing priorities and ensuring health standards are met
•Ensure that kitchens and equipment are in good working order to ensure a clean and hazard free work area that complies with the Department of Health, OSHA, Graton Gaming Commission, and Graton Resort Casino standards
•Monitor and document any culinary or sanitation departments for items that are below standards and not functioning properly
•Create and submit maintenance orders for repairs by the facilities department
•Maintain inventory levels of cleaning chemicals, utensils, and various other supplies
•Evaluate and oversee job performance of Team Members
•Set schedules and specific job duties, while maintaining Team Member’s hours for proper staffing at all times
•Ensure that all Managers hold daily Team Member huddles and maintain communication boards to communicate pertinent information to Team Members
•Oversee the maintenance and inventory of Banquet equipment, china, glass, and silver
•Supervise team of 40 Team Members, responsible for hiring, training, disciplining, and evaluating team
•performance, and documenting in regard to all aspects of employment
•Supervise stewarding dishwashers, support kitchen staff, and banquet daily event set ups
•Implement training programs, safety, sanitation, and proper food handling
•Ensure chemicals and cleaning supplies inventory are properly maintained and replenished and
conduct full weekly inventory
•Assists Banquet Manager and Executive Chef in all aspects of banquet functions; set-up, equipment rentals, operation, plate up and breakdown of events
•Responsible for supervising and directing utility stewards and dishwashers to transport and clean utensils and service ware in order to provide cooks, bus persons, and food servers with appropriate equipment for guest dining experience
•Attend Safety Meeting, Food and Beverage Meeting and BEO meetings
•Implement daily, weekly and monthly cleaning/deep cleaning schedule
•Prepare team weekly schedule and payroll audit
Graton Resort & Casino
Position Summary:
The National Casino Marketing Manager (NCMM) will be responsible for the oversight, coordination, and operations of Graton’s domestic plane program. The NCMM will work with the Director of National Casino marketing and the remote National Casino Marketing Executives to manage flight and ground schedules, group system set-ups, tracking and analysis, and on property operations.
Essential Functions:
1. Responsible for redefining hospitality while living, supporting, and promoting our values.
2. Work within operating department standards, guidelines, and objectives, and maintain other
administrative processes such as budget and staffing to ensure proper planning, efficiency, and
effective operation of assigned areas.
3. Manage all plane operations, schedules, and flight needs.
4. Manages the coding requests decisions regarding guests of the National Casino Marketing program.
5. Responsible for ensuring accurate and timely payment of invoices and commissions due.
6. Assists with planning and executing in-market events (some travel is required)
7. Responsible for tracking and reporting spend and productions against KPI’s
8. Remains informed of competitive changes including industry trends and local competitive set
9. Work with regional National Casino marketing Executives and Independent contractors to develop financially profitable trips to Graton Resort Casino
10. Marketing and Hosting duties of this job require excellent time management and sales skills.
11. Establishes and maintains the goodwill of players, based on personal knowledge of the individual.
12. May correspond with players via multiple venues, including mail, e-mail and/or phone calls.
13. Represent GRC at player events and special events.
14. Host NCM players that have been invited to the property, assuring that their credit lines, rooms or suites, special betting limits are all arranged prior to their arrival.
15. Work schedule must be flexible and adjustable to meet the needs of arrivals and departures.
16. Organizes and may participate in off-property functions, such as dinners, cocktail parties, golf
tournaments, etc.
17. Maintains an up-to-date knowledge of all promotions, events, entertainment, and general property information. Stays informed of competitive promotional methods.
18. Maintains a courteous, efficient, helpful, and professional manner with all customers, both internal and external.
19. Makes complimentary determinations pre-departure for NCM customers based on established
guidelines.
20. Monitor department expenses; prepare budgets and forecasts.
21. Plan, organize, and coordinate all player trips conjunction with marketing department objectives, tribal objectives, and compiles both the forecasted proforma and profitability per flight and reconciles these forecasts against the actuals.
22. Guide direction on all National Casino Marketing collateral pieces, in conjunction with the advertising agency and/or in-house art staff.
23. Make recommendations on property-related National Casino Marketing issues to ensure that Graton Resort Casino can make informed decisions on all relevant matters.
Required Qualifications:
1. Bachelor’s Degree on Marketing, Business Administration, or equivalent field preferred
2. Minimum of 2 years’ experience in National Casino Marketing or Junket Marketing required
3. Previous experience at a management National Casino Marketing or Junket Marketing preferred.
4. Previous Management or Supervisory experience required
5. Excellent written and verbal skill; literacy and fluency in English
6. Excellent interpersonal, verbal communication and sales skills
7. Superior guest service skills
8. Ability to resolve problems to the satisfaction of both the customer and the company
9. Computer literate; experience with CMS/LMS systems desired
10. Ability to independently maintain high levels of productivity
11. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
12. Proficient with Microsoft Office platforms, including Word, Excel, Power Point and Publisher.
Physical Requirements:
1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
2. Manual dexterity to operate job related equipment.
3. Ability to stand, sit and walk for duration of shift.
Candidate must be able to provide authorization to work in the US without sponsorship or C2C assistance.
Graton Resort & Casino