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Loews Hotels at Universal Orlando is looking for a dynamic General Manager!
- At least 5 years previous experience as a hotel General Manager at 4 Star/4Diamond high volume Resort (500-2000 rooms) required
- A minimum of 5 years of progressively responsible hotel leadership experience
- Excellent planning, organization, and guest services skills
- Outstanding leadership and communication abilities
- Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals
- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively
- Able to work a flexible schedule, including weekends and holidays
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
As a winner of Central Florida’s Top Workplaces award for five years, we are committed to our “power of we” culture. Loews Hotels & Co, which has an impressive portfolio of award-winning hotels spanning from Orlando to South Florida, is also among the best employers in Florida according to the latest Forbes list of America’s Best Employers by State.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Job Summary
Works with all management staff and operational departments to develop and produce the most outstanding and seamless entertainment and resort experience in the world. Responsible for the overall operating performance, guest satisfaction, and financial results for the property. Plans, organizes, directs and coordinates the operations of all Rooms Division and Food and Beverage departments in accordance with Loews Hotels Standards and corporate budgetary and profit guidelines. Directs and actively participates in all Loews Hotels Good Neighbor Programs in the surrounding community.
Job Specific
- Works with the Executive Committee including the Director of Rooms, Director of Housekeeping, Director of Food and Beverage, Director of Human Resources, Director of Engineering, Director of Finance, and the Executive Chef to develop annual goals and operational objectives
- Works with the hotel department managers and their Division Directors to establish goals and objectives that coordinate with the overall resort wide goals and objectives
- Coordinates the operations and activities of the above departments to ensure synergy within the resort to reach financial performance and guest satisfaction objectives
- Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
- Develops annual hotel operating budget with involvement of the Executive Committee
- Monitors and maintains hotel financial performance within approved budgetary guidelines
- Responsible for the profit performance of stated hotel departments
- Responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives
- Responsible for overall resolution of guest problems or complaints
- Develops annual capital expenditure plans
- Actively participates and promotes team member involvement in community and service projects through Loews Good Neighbor program
- Demonstrates and promotes teamwork among all management and team members
- Promotes and ensures a clean and safe work environment
- Coordinates all hotel security efforts with the Security team to ensure the safety of all hotel guests and employees
- Coordinates all hotel emergency evacuation activities, directing the activities of the hotel Emergency Response Team
- Other duties as assigned
General
- Ensures adherence to New Hire Training Program and ongoing training in accordance with hotel standards
- Interviews, trains, praises, coaches, counsels, and disciplines according to Loews Hotels standards
- Notifies Area Managing Director promptly and fully of all appropriate problems or unusual matters of significance
- Is polite, friendly, and helpful to guests, management, and employees
- Promotes and applies teamwork skills at all times
- Attends all appropriate hotel meetings and training sessions
- Executes emergency procedures in accordance with hotel standards
- Complies with all safety regulations and procedures
- Complies with all hotel policies, standards, and rules
- Remains current on all hotel information and changes
Qualifications
Loews Hotels & Co
Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.
Job Specific
- Organizes and manages daily operation of Group, Wholesale and VIP Reservations
- Establishes daily goals to maintain service levels
- Contributes to controlling departmental expenses (labor, supplies, etc.)
- Monitors agents phone activity/productivity and addresses necessary issues
- Maintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, NetRez, Delphi)
- Builds internal group blocks as requested by appropriate hotel managers
- Manages the maintenance of group cut off dates in Delphi/HIS
- Meets with Group Agents weekly to discuss future groups, challenges, progress
- Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.
- Attends Pre-Convention meetings as needed
- Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests
- Maintains accurate and organized filing systems for groups, VIP’s, etc.
- Maintains accurate reference information for the Conference Team and consistently communicates all new information
- Maintains a neat and organized reservations office
- Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered
- Ensures VIP’s are blocked to correct room type.
- Ensures VIP’s are entered into the all share file with accurate information.
- Monitors room/suite status
- Prepares VIP packets with room key and registration card
- Flags all VIP accounts
- Provides meet and greet, as service requires
- Ensures VIP rooms / Suites ready by noon each day
- Prepares reports for group contact and relays pertinent information to all departments
- Sets up and coordinates satellite check-in
- Implements and maintains tracking log for all Loews First Guests
- Increases employee awareness in regard to all Loews First guests and packages
- Creates and maintains a random guest feedback program
- Forwards all Loews First feedback to appropriate parties
- Assists as an Assistant Front Office Manager as required
- Other duties as assigned
- Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner
- Promotes hotel food and beverage outlets and recreational and seasonal activities
- Places dining, leisure, and recreational activity reservations for guests
- Assists Sales/Conference Management with preliminary arrangements for groups, including transportation, Mariner’s Club reservations, and golf tournaments
- Monitors and ensures documentation of services provided in Concierge Logbook
- Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
- Trains and monitors the performance of Concierge staff
- Works with Universal Orlando and other in-house vendors to satisfy guest entertainment needs
- Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards
- Produces weekly schedule for department
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Extensive knowledge of all hotel departments
- Excellent communication skills – oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
Education:
- Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
Experience:
- Minimum two years experience in a supervisory position at a comparable quality property or facility;
- Minimum two years experience working with VIP services
Salary range for this position, based on experience, is $64,480.00 to $73,000.00.
Loews Hotels & Co
Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel – your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.
If you’re looking for a career that is genuinely Nashville, and soulfully inspired the Loews Vanderbilt Hotel located on West End is the perfect work environment for you!
Join our family of team members to receive these amazing at work perks: competitive wages, paid vacation after 6 months, sick and holiday pay, free onsite parking, complementary meals, discounted bus passes, health benefits (medical, dental, vision, 401(k) with employer matching, and other employer paid benefits), discounted hotel stays, career development programs, and community volunteer opportunities!
Job Specific
- Organizes and manages daily operation of Group, Wholesale and VIP Reservations
- Establishes daily goals to maintain service levels
- Contributes to controlling departmental expenses (labor, supplies, etc.)
- Monitors agents phone activity/productivity and addresses necessary issues
- Maintains current knowledge of all functions within systems as they relate to reservations
- Builds internal group blocks as requested by appropriate hotel managers
- Manages the maintenance of group cut off dates in Delphi/HIS
- Meets with Group Agents weekly to discuss future groups, challenges, progress
- Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.
- Attends Pre-Convention meetings as needed
- Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests
- Maintains accurate and organized filing systems for groups, VIP’s, etc.
- Maintains accurate reference information for the Conference Team and consistently communicates all new information
- Maintains a neat and organized reservations office
- Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered
- Ensures VIP’s are blocked to correct room type.
- Ensures VIP’s are entered into the all share file with accurate information.
- Monitors room/suite status
- Prepares VIP packets with room key and registration card
- Flags all VIP accounts
- Provides meet and greet, as service requires
- Ensures VIP rooms / Suites ready by noon each day
- Prepares reports for group contact and relays pertinent information to all departments
- Sets up and coordinates satellite check-in
- Implements and maintains tracking log for all Loews First Guests
- Increases employee awareness in regard to all Loews First guests and packages
- Creates and maintains a random guest feedback program
- Forwards all Loews First feedback to appropriate parties
- Assists as an Assistant Front Office Manager as required
- Other duties as assigned
- Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner
- Promotes hotel food and beverage outlets and recreational and seasonal activities
- Places dining, leisure, and recreational activity reservations for guests
- Assists Sales/Conference Management with preliminary arrangements for groups, including transportation
- Monitors and ensures documentation of services provided in Concierge Logbook
- Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
- Trains and monitors the performance of Concierge staff
- Schedule and monitor training period with Star Trainers
- Monitor consistency of standards and service for the department, reporting any variances
- Participate with management in analyzing and addressing team member opinion surveys, Medallia, shops and performance issues as needed
- Work with management to create and implement incentive programs
- Oversight and coordination of Star Trainer program
- Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards
- Produces weekly schedule for department
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Extensive knowledge of all hotel departments
- Excellent communication skills – oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
Experience:
- Minimum two years experience in a supervisory position at a comparable quality property or facility
- Minimum two years experience working with VIP services
Loews Hotels & Co