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Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Title: Client Relations Coordinator

Location: San Francisco, California

Schedule: Hybrid | onsite Tuesday, Wednesday, and Thursday

Direct Hire

Compensation range: $55,000 to $70,000 based on experience

Responsibilities:

• Helps facilitate an approach to developing and growing client relationships in multiple industries.
• Supports Firm efforts focused on brand visibility and client interaction opportunities.
• Maintains action plans for client teams, tracking activities and progress against goals. Reminds Client Relations team members of outstanding items and upcoming deadlines.
• Implement and maintain client dashboards in Salesforce.
• Assists with drafting of key documents, including relationship overviews, value-add reports, and client growth plans.
• Supports Firm events, including client-specific events, regional BD events, and alumni relations events.
• Assists in drafting of invitations, creates campaigns in Salesforce, builds mailing lists, attends events and provides on-site assistance, assists with events follow-up.
• Coordinates in-house CLE presentations, including direct interaction with clients. Secures CLE credit approval and liaises with clients to plan all logistics and coordinate materials.
• Coordinates internal Client Relations Group meetings.

Ideal Candidate

• Bachelor’s degree required
• 3 years’ professional experience required; experience in the field of legal business development preferred.
• Experience with Salesforce
• Experience with pitches and RFPs

The Phoenix Group

Job Title: RF Communication Sr. Manager

Location: Littleton, Colorado

Type of Role: Direct Hire

POSITION OVERVIEW:

Our team is currently looking for an RF Communication Sr. Manager for a client in the IT Government Cleared Space industry.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

Responsible for the cost, schedule, and technical performance of in-house and subcontracted products (CAM). Works closely with program subcontract managers and internal production teams to ensure on-time delivery of high-quality payload products. Reviews / approves all payload-related program budgets and schedule baselines and changes. Responsible for risk management of the IPT, systems verification/validation, technical oversight, and coordination of the engineering corps in product dispositions, certifications, and anomaly resolution for all elements to ensure mission success. Acts as key customer contact for program activities, leading program review sessions with customers to ensure cost, schedule, and technical performance objectives are met. Establishes milestones, monitors adherence to master plans and schedules, identifies program risks and opportunities, and partners with the Chief Engineers to drive solutions to anomalies. Ensures the program workforce is supported through hiring, training, mentoring, and talent development. Coordinates and prioritizes tasking, enables cross-team integration, and drives closure of actions, ultimately delivering mission payloads that meets customer and stakeholder objectives. Fosters an environment that enables full engagement of team members.

Basic Qualifications:

• Minimum of 10 years of experience
• Excellent presentation, oral, and written skills to facilitate effective and efficient technical and business interchanges with senior customers and management. • Demonstrated leadership and project management experience accomplishing program execution and strategic objectives
• Demonstrated experience leading and developing high-performing teams
• Detailed knowledge of engineering and program planning throughout development, design,
• build, test, and integration phases
• Ability to build key relationships across organizations internally within LM and externally with government customers to achieve organizational and program goals
• Demonstrated experience with the risk management process.
• Degree in engineering, math, physics, or other related discipline or equivalent work experience

Desired Skills:

• Recent record of bringing multi-disciplinary teams under his/her leadership to solve complex
• development or design issues and experience in the failure resolution/remediation process leading
• to mission success
• Excellent presentation, oral, and written skills to facilitate effective and efficient interchanges
• with senior customer and management
• Successful candidate must demonstrate a commitment to the Full Spectrum Leadership
• attributes of shaping the future, building effective relationships, energizing the team, delivering
• results, and model personal excellence, integrity, and accountability
• Expertise and recent experience in the contemporary design of spacecraft components or systems.
• Experience leading teams or departments responsible for the development of space hardware
• components subsystems, or systems.
• Relevant experience in shepherding an engineering team through program-level reviews such as
• CDR, or PDR.
• Experience with supply chain and management of supplier-developed hardware including collaboration with enterprise subcontract management teams. • Experience in the production of in-house fabricated products including collaboration with production, planning, and quality assurance organizations.
• Experience in leading teams through change as well as operation across multiple production & test centers within LMS. The candidate will demonstrate strong team building, relationship building, and personal acumen skills to facilitate an effective and diverse team.
• Successful candidate will demonstrate the ability to collaboratively manage expectations, resolve conflict, and set achievable results with a government customer team spanning from technical component and subsystem counterparts through senior management levels. Effective working in a fast-paced and dynamic multi-disciplinary environment
• Control Account Manager (CAM) experience with demonstrated ability to perform program baseline control
• Demonstrated technical depth in RF hardware, Antennas, RF electronics, processors, or related Electrical Engineering discipline
• Ability to use a broad network of relationships across business areas to achieve program and organizational goals.
• Development of requirements and interface definitions resolution/remediation process leading to mission success.
• Business capture process, including estimating, architecture definition, and baseline control.

Clearance Level Required: TS/SCI CI Poly

The Global Edge Consultants, LLC is an Equal Opportunity Employer. The Global Edge Consultants, LLC does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

The Global Edge Consultants

General Mission

As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment.

Your primary mission is to bring maximum value through actionable findings & conclusions to the customer, which we call “Insights”.

You will coordinate a team of experts cross functionally in a global matrix environment to provide and explain your assigned customers with commercial as well as technical findings and insights from our collaborative benchmarking programs, leveraging the extensive expertise and global expert pool of A2MAC1.

You are able to coordinate and lead complex benchmarking programs in terms of timeline, scope & profitability with external as well as internal stakeholders from various functional areas, such as engineering, procurement, value engineering and finance.

You are driven and motivated to identify and realize opportunities for follow-up business and to further grow the collaboration with our customers.

Tasks & Responsabilities :

You are responsible and lead on all Technical and Financial aspects of strategic benchmarking engagements assigned to you, from initial scoping discussions, prepare and present responses to RFIs/RFQs, through staffing if awarded to the successful program delivery and formal closing retrospectives.

Your day-to-day work as a Customer Engagement Manager includes managing the strategic benchmarking programs as well as creating convincing proposals in the acquisition phase.

You are our central interface to the assigned customer while performing the program and you are the key person to maintain and grow this type of programs and relationships with the key stakeholders of the customer. Your responsibility is a clear and reliable communication to the customer across various departments and levels of seniority, from engineers to management & executive level.

You organize the delivery of your assigned program and the management of timelines according to the customers’ expectations and you orchestrate the customer relationships through proactive stakeholder management.

• Leading customer engagements for benchmarking programs and manage customer relationships
• Enable customers to solve their problems and realize value by using our full portfolio offering
• Coordinate strategic projects, incl. planning, ensuring quality, meeting deadlines, etc.
• Leverage global A2MAC1 pool of experts to identify and prepare actionable recommendations while keeping a “hands-on” mentality presenting those to customers.
• Proactive identification of upselling and cross-selling potentials with assigned customers
• Presenting results, key findings with the team and ensuring customer satisfaction
• Leading the delivery team to provide the right output to the customer on time.

KEY MEASURES & INDICATORS (main KPIs used in the role)

• Program delivery on time on value for the customer (will ensure repetitive business)
• Profitability of programs delivered to the customer (target margins through effective resource management)
• Customer satisfaction (NPS for engagements managed)
• Shared revenue target on assigned accounts together with Key Account Management

Professional Background

• Expertise managing complex programs in an automotive and global matrix environment ideally at OEM and/or Tier 1) within (value) engineering departments
• Completed Master studies (or Bachelor with relevant work experience) within electrical engineering, mechanical engineering or business administration with engineering background required
• 10-15+ years’ work experience, some within automotive consulting required. Experience in the field of technical sales, business development or customer engagement is a plus, with 3+ years at a project/program management level

Skills & Abilities

• Proven track record building deep and influential stakeholder relationships within large customer organizations
• Experience in technical and/or service sales or customer service is advantageous
• Technical curiosity, willingness to learn and adopt fast and “hands-on” player/coach mentality
• Strong project management, analytical and communication skills
• Customer oriented working style with good business development sense finding new opportunities to grow relationship
• An open-minded personality, self-confident appearance as well as very good English and X Language skills
• Ability to self-lead and others

Appreciates regular business travel and spending time on assigned customer sites, globally

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (PTO & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Hybrid, mostly remote work schedule

A2MAC1 – Decode the future