Los Angeles Dance Casting Calls & Acting Auditions

POSITION SUMMARY

• The Communications Manager coordinates and manages all aspects of the call center/switchboard. The incumbent will provide staff management and development for the call center team, ensuring adequate training and coverage to ensure that all customers receive the highest quality telephone interactions. The Communications Manager will also serve as a liaison between various departments and practices for all call center related needs. The Communications Manager will operate with a “continuous improvement” mindset with policies, procedures, and workflows making recommendations and implementing changes as needed.

PRIMARY DUTIES AND RESPONSIBILITIES

• Oversee the call center team(s) to provide high quality 24×7 coverage for all assigned call center functions.
• Oversee management of the organizational directories within assigned applications.
• Prepare and maintain call center performance reports by collecting, analyzing, summarizing, and storing data and trends.
• Demonstrate positive interactions when discussing and considering alternatives or plans and value the input of others. Demonstrate support for strategies and objectives even when they may personally disagree with alternatives chosen.
• Manage, assess and support day-to-day activities of Call Center staff. Evaluate employee performance using organizational tools and prepare and deliver performance reviews in a timely manner. Provide meaningful and timely feedback to staff.
• Coach, mentor and develop staff to achieve optimal organizational and professional goals. Conduct regular and effective staff meetings, both on team and individual levels.
• Make decisions timely, work well under pressure, and succeed in organizing conflicting deadlines.
• Oversee the after-hours answering service for applicable practices. Oversee management of pagers and paging groups.
• Coordinate with various departments and emergency management on the creation and editing of emergency codes and establish protocols for call center response.
• Prepare budgets, variance reports, and contingency plans to achieve operational and financial targets for responsible departments.
• Establish and maintain professional working relationships with vendors and partners to ensure assigned systems and applications operate reliably throughout their designated lifecycle.
• Work with peers and leaders in IT to ensure call center technology supports the needs of department and organization.
• Escalate issues and problems to leadership in an appropriate and timely manner.
• May provide coverage for supervisors and team members, as needed.
• Perform other related duties, as assigned.

POSITION QUALIFICATIONS

Education –

• Bachelor’s Degree in Business, Administration or a closely related field required. An additional four (4) years of the experience outlined below can be substituted for the required degree.

Licensure/certification –

• A minimum of three-five (3-5) years of call center experience, of which included a minimum of two (2) years’ experience in a team-lead, supervisory, or management role required.
• Experience in a hospital/healthcare system preferred.

Knowledge –

• Knowledge of industry standard telecommunication and call center systems and operations required.
• Direct working knowledge with Avaya, ShoreTel, Amtelco, and/or Spok preferred.

Skills –

• Strong leadership skills, including the ability to coach others and lead by example.
• Effective problem-solving skills.
• Effective verbal and written communication skills.
• Effective prioritization and decision-making ability.
• Effective time management skills.
• Exceptional customer service skills.

Abilities –

• Ability to work closely with leadership and staff throughout the organization.
• Ability to establish and maintain effective working relationships with managers and employees.
• Ability to exchange information with others clearly and concisely.
• Ability to respond to frequent pressure to meet deadlines when work speed and sustained accuracy are paramount.

SolutionHealth

About

MOD is looking for a creative storyteller and versatile editor who is passionate about doing amazing work. You’re a video expert who produces high quality work, in collaboration with CD, Producer, Writer, Animators, Composers, Sound Mixers, etc. You take direction well, while boldly making creative choices. We’re looking for a someone who is always curious about pushing the creative boundaries to make something new and exciting but also has the technical savvy to problem solve on the fly. If this sounds like you, drop us a line. We can’t wait to meet you!

What you will do…

• Collaborate with internal team of creative directors, copywriters, designers, producers, motion designers, and account managers to create dynamic video solutions.
• Deliver high quality videos working with footage and audio in a multitude of styles; narrative, documentary, educational, animatics, hype reels, and on-air commercials.
• Craft engaging stories through creative and collaborative video editing.
• Ensure videos delivered to client are free of errors. You are the QC master.
• Work independently to deliver edits accurately and on time.
• Stay abreast of current trends, editing techniques, and styles as well as content platforms.
• Proactive problem solver finding creative and technical solutions.
• Establish, develop, and maintain relationships with colorists, mixers, directors, and freelance editors.

Your Credentials

• At least 5 years of relevant video / content editing experience at an agency and/or production house environment.
• Must have and share link to website or reel.
• Expert knowledge of video production software and an in-depth understanding of the digital and editorial content production process.
• Ability to work in a fast-paced environment with multiple projects at the same time.
• Expert knowledge of video editing software (Adobe Premiere). Working knowledge of sound design (Logic, ProTools, Adobe Audition), motion graphics and animation (Adobe After Effects), color correction (Resolve), Photoshop, and Illustrator.
• Familiarity with special effects, 3D, VR, 360 video, and compositing workflows are a plus.
• Knowledge of Apple and Windows office products (e.g., Outlook, Word, Excel, PowerPoint, etc.)

MOD

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.
• Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.

The Select Group

Engagement Manager – Managed Solutions – Remote

The Select group is seeking an Engagement Manager to oversee service engagements that focus on providing simultaneous, solution-oriented solutions. The Engagement Manager role will involve monitoring and managing various aspects of projects, including scope, schedule, deliverables, budget, quality, and resources. They will be responsible for supervising resources at the client site, ensuring their activities align with customer expectations. Additionally, they will collaborate with internal teams to maintain service quality throughout and after each engagement.

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement.
• Serve as project team resource manager accountable for daily activities of consultant and team.
• Responsible for ensuring the team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.
• Analyze data and reporting of program metrics to present to the Account Management team and client
• Work within Excel and SharePoint to manage and sort client data
• TrackService Level Agreements between TSG and the client (ensuring we have met the agreed upon quality, deliverables, milestones, etc.)
• Participating and leading client and consultant calls to deliver on established service level agreements reflected in statements of work

Requirements:

• 1-3 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at an accredited College (or equivalent business experience)
• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Proficient in Excel (VLOOKUP, Pivot Table, etc.)
• Basic knowledge and use of Microsoft Suite (SharePoint, PowerPoint, etc.)
• Some travel required

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

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Questions? Reach out to our talent acquisition team.

The Select Group