Our Client, Global Entertainment Company, is looking for a Customer Service Coordinator to join their team REMOTELY in Atlanta, GA!
FULLY REMOTE!
Pay: $17hour
***This Is A 2-3 Month Contract Open to Conversion OR Extension!***
As the Customer Service Coordinator you will be responsible for communicating with Magnolia guests regarding a variety of topics including order-related inquiries, shop and product questions, and Magnolia’s streaming platform questions, as well as visiting the Waco properties.
Duties
- Interact daily with Magnolia Guest via email, chat, and phone delivering white glove service by responding and resolving guest inquiries efficiently without sacrificing resolution quality
- Approach guests with an empathetic customer-centric mindset
- Lead with curiosity to gain a clear understanding of what the guest is trying to accomplish
- Seamlessly handles multiple communication channels and action items simultaneously
- Review previous guest interactions to ensure all outstanding concerns have been addressed
- Provide accurate, valid, and complete information about Magnolia products and services by using the right resources/tools
Required Skills
- Associate’s degree or equivalent customer service experience
- Knowledge of mobile apps, connected devices, digital TV technology, and online retail practices
- Experience with Zendesk preferred
- Proficiency with Google Suite and demonstrated competency in learning new software
- Strong technical literacy
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