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HomeCustomer Service Coordinator

Customer Service Coordinator

$$$

Our Client, Global Entertainment Company, is looking for a Customer Service Coordinator to join their team REMOTELY in Atlanta, GA!

FULLY REMOTE!

Pay: $17hour

***This Is A 2-3 Month Contract Open to Conversion OR Extension!***

As the Customer Service Coordinator you will be responsible for communicating with Magnolia guests regarding a variety of topics including order-related inquiries, shop and product questions, and Magnolia’s streaming platform questions, as well as visiting the Waco properties.

Duties

  • Interact daily with Magnolia Guest via email, chat, and phone delivering white glove service by responding and resolving guest inquiries efficiently without sacrificing resolution quality
  • Approach guests with an empathetic customer-centric mindset
  • Lead with curiosity to gain a clear understanding of what the guest is trying to accomplish
  • Seamlessly handles multiple communication channels and action items simultaneously
  • Review previous guest interactions to ensure all outstanding concerns have been addressed
  • Provide accurate, valid, and complete information about Magnolia products and services by using the right resources/tools

Required Skills

  • Associate’s degree or equivalent customer service experience
  • Knowledge of mobile apps, connected devices, digital TV technology, and online retail practices
  • Experience with Zendesk preferred
  • Proficiency with Google Suite and demonstrated competency in learning new software
  • Strong technical literacy

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Expiration date:
05-13-2024

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