SUMMARY
The Assistant Entertainment Manager will assist in leading and managing the Entertainment team with a focus on the VIP host staff and in generating revenue through the development and servicing of relationships with existing and potential target guests. The candidate will be responsible for the quality of service offered to patrons of all Grand Sierra Resort Entertainment venues.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Manage and lead Entertainment team members to garner VIP leads by actively soliciting target guests through telephone calls, social media, email communication and physical visits.
- Develop strategies in coordination with Convention sales, Junior VIP hosts and GSR casino marketing to maximize sales through communication and training.
- Host activities for target guests both on and off the property.
- Manage the VIP staff and also accompany VIP hosts in cold calling guests and conducting sales presentations to potential guests by physically visiting businesses throughout target areas.
- Coordinate leads internal and external and distribute them to staff.
- Track VIP table reservations in the Ur Venue Driver, including the guest’s full name, cell number and e-mail address.
- Responsible for accounting and analyzing sales and commissions.
- Knowledge of social media to generate sales.
- Must have a great attitude and must be a leader.
- Interview, hire, coach and counsel team members as well as train and monitor team member performance to ensure company guidelines are followed and our guests are receiving the best service possible.
- Analyze feedback from guests, make logical judgments and take action to implement suggestions for improvement.
- Ability to prioritize workload and meet deadlines.
- Assist with weekly and monthly TM schedules.
QUALIFICATIONS
- Prior outside sales experience and operations experience required.
- Present a professional appearance.
- Provide a friendly, personal, and a willingness to interact with guests effectively.
- Provide professional guest service.
- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
- Aware of all property events and activities and utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the company and to potential customers.
- Working knowledge of POS terminals.
Grand Sierra Resort
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