Part of the Clienteling Team, the CRM Manager will implement client development strategies across US and Canada with the objective to extend and upgrade the client’s portfolio in partnership with HQ and in coordination with the Retail Managers of these regions.
The role reports to the North America CX + Client Development Sr. Director and works cross functionally regularly with all other departments of the organization.
YOUR RESPONSIBILITIES
- CRM Campaign Management: Creation, Execution + Tracking/Reporting
- CRM critical metric Monitoring: Generate Monthly Report Cards by Boutique to share with Retails Leaders and HQ (Focus on client: segmentation, retention, engagement, and acquisition etc.)
- CRM Training: Virtually as well as in person/in store Coaching
- MIRROR: client application Management (Comfort in managing and troubleshooting all facets and functions of this application for the NAM zone) Support implementation and adoption for all the retail teams.
- Prioritize all feedback for APP improvements etc.
- Salesforce: regular use of this software to manage client insight
- Qlik/G-Connect: regular use of this software to manage client insight
- Presentation and Report Creation and Analysis (Strong Excel and PowerPoint skills required)
- Strong, regular communication with HQ
- Measure and monitor the impact of all Local Entertainment and Paris Hosting initiatives at the client level
- Manage the stock of client gifts
- Paris Runway Show Logistics
- Local Entertainment Management
YOUR PROFILE
- 5+ years of experience
- Previous experience in CRM in a luxury and/or fashion environment
- Passionate about customer satisfaction by continuously improving services, processes, collaborative capabilities
- Strong business sense
- Team player / interested in the success of the organization as much as his / her own
- Passion for field and the stores
- Responsibility for timeline deliverables, project manager
- Analytical skills with an ability to translate results into actionable insights
- A confident communicator capable of encouraging teamwork and excitement around the topic in the stores
- Solid Understanding of Microsoft Office & Salesforce tools
- Positive and driven mindset
- Strong communication skills and the ability to show entrepreneurial courage
OUR ENGAGMENT
At LVMH Fashion Group, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform essential job functions.
LVMH Fashion Group North America
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