Director of Compliance Training, Communication & Outreach

Reports to: Chief Compliance & Ethics Officer

Location: Remote

Company Overview and Culture

EXL is a New York-based, publicly traded global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations.

We work where our clients need us. At EXL, people are our biggest asset. We are extremely proud of our differentiated workforce that has grown to over 50,000 professionals, spread across 54 global delivery centers, supporting 25+ languages throughout the United States, Europe, Asia, South America, and Australia.

EXL drives business impact through data, technology, industry, along with domain-specific knowledge and a unique delivery model. Our vision is to become an indispensable partner to data-led businesses. EXL serves Fortune 1000 companies across the globe with a special focus on insurance, healthcare, banking and financial services, and other industries including media, retail, high tech, utilities, travel, and transportation and logistics.

For more than 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as transforming customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to be compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth, and better adapting to change.

The Role

In this newly created position, you will play a pivotal role in driving EXL’s Culture of Integrity by ensuring that EXL operates within the boundaries of all relevant laws and regulations while promoting a culture of ethics, integrity, and professionalism. This key position will be responsible for creating a Compliance training, communication and outreach strategy that drives high levels of employee engagement and is closely aligned to EXL’s business and business objectives.

Key elements for the role

• Create, manage, and continually improve a comprehensive Compliance training, communication and outreach program that engages employees while ensuring appropriate coverage of regulatory requirements, and company expectations of employee ethical behavior.
• In partnership with the EXL’s business, identify training needs and develop training materials, including e-learning modules, workshops, and other resources.
• Develop and update clear and understandable Compliance policies and procedures to reflect changes in laws, regulations, and industry standards and ensure such policies are easily accessible by employees
• -Develop methods to measure the effectiveness of employee training, communications, and outreach and prepare regular reports for leadership addressing these topics
• -Conduct surveys of the company’s employees to measure EXL’s ethical culture and develop reporting methods for survey data that present the results in an engaging, educational way
• Ensure that EXL Compliance training and communication aligns with industry best practices and regulatory requirements.
• Coordinate and deliver training sessions for employees at all levels, ensuring effective knowledge transfer.
• Maintain accurate and organized records of compliance activities, training sessions, and employee certifications.
• Manage internal and external providers that assist in the creation of training, communication, and outreach

Qualifications

• Bachelor’s degree
• Minimum of [8] years of experience in leading initiatives related to Compliance training, communications, and outreach in a global, publicly traded U.S. company
• Strong understanding of U.S. regulatory guidance on the elements of an effective Ethics & Compliance program
• Outstanding communication, presentation, and interpersonal skills to effectively engage with employees at all levels
• Excellent organizational and project management skills along with a mindset of continuous improvement in day-to-day work
• Certification in compliance (e.g., Certified Compliance and Ethics Professional – CCEP) is a plus.

Corporate Social Responsibility

A socially and environmentally conscious corporate organization, the EXL family understands its larger responsibilities towards employees, clients, investors, and the society. We believe in actively and consistently investing in the future of the communities in which we operate. It is this belief of achieving the next level of excellence in driving social change that our Corporate Social Responsibility (CSR) Program delivers on.

“EOE/Minorities/Females/Vets/Disabilities”

EXL