Merchant Services Operations Manager

Merchant Services Operation Manager

TouchSuite is a leading payment processing company that provides innovative solutions to merchants. We specialize in secure and efficient payment processing services, utilizing industry-leading backend systems such as Fiserv, TSYS, and similar platforms. We are seeking a talented Operations Manager to oversee our payment processing operations and ensure smooth and efficient transaction processing as we build out our team.

Key Responsibilities:

• Manage and supervise the day-to-day operations of the payment processing department.
• Oversee transaction processing, including authorization, settlement, and reconciliation, to ensure accuracy, efficiency, and adherence to established service level agreements (SLAs).
• Monitor system performance, troubleshoot issues, and implement corrective actions to minimize downtime and ensure uninterrupted payment processing.
• Collaborate with cross-functional teams, such as IT, Risk and Compliance, and Customer Support, to ensure seamless integration and communication between departments.
• Develop and implement operational policies, procedures, and best practices to optimize efficiency, reduce costs, and improve overall service quality.
• Stay updated with industry trends, regulatory changes, and emerging technologies in payment processing, and recommend process enhancements or system upgrades accordingly.
• Conduct regular performance evaluations of team members, provide coaching and guidance, and identify opportunities for professional development.
• Foster a culture of teamwork, accountability, and continuous improvement within the operations department.
• Collaborate with senior management to define strategic goals, objectives, and performance metrics for the payment processing operations.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
• Minimum of 3 years of experience in payment processing operations, with specific knowledge of backend systems such as Fiserv, TSYS, or similar platforms.
• Strong understanding of payment processing workflows, including authorization, settlement, and reconciliation processes.
• Proven experience managing and leading teams in a fast-paced operational environment.
• In-depth knowledge of industry regulations and compliance requirements (e.g., PCI-DSS, GDPR) related to payment processing.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.
• Detail-oriented with a focus on accuracy and quality.
• Ability to thrive in a dynamic and rapidly changing industry.

Why Work at TouchSuite:

• We have a fun, entrepreneurial and innovative environment where everyone shares a passion to win.
• Excellent Leadership Team.
• Beautiful, brand-new office – modern & spacious, complete with a ‘Zen garden’ and an indoor basketball court.
• The opportunity to be a true entrepreneur and make a real impact while learning real-world skills.
• The opportunity to be part of something that is revolutionizing industries.

TouchSuite