The Client Success Coordinator (CSC) will work directly with assigned Customer Success Managers to provide them with relevant and actionable reporting, analytics, and consultation, so they are able to best inform and support our customers. The CSC will take ownership of client status tracking, data analysis, and monthly reporting. They will also work closely with the sales team to ensure that we are providing a favorable customer journey to increase repeat business and customer retention.
What You’ll Do:
· Partner with assigned pod to deliver best-in-class service to dedicated book of business.
· Proactively and regularly communicate with clients for creative approvals, revisions, and status checks.
· Report to clients on active campaigns with extensive knowledge of digital marketing channels, client goals, benchmark metrics, audiences and messaging.
· Manage progress, performance, and reporting of recently added campaigns or budget increases for assigned book of business.
· Provide first line of support and troubleshooting with the client – work closely with technical support team to escalate and follow through on Customer Support cases.
· Conduct data analysis projects to utilize data for client consultations.
· Manage customer data and reports requests, and assist in making adjustments/changes to client info in Salesforce.
· Perform account management activities to attain higher product adoption, customer satisfaction and client engagement.
· Assisting in the preparation of Business Reviews with client stakeholders and identify ROI and opportunities
· Assist in communicating with clients regarding product releases, marketing event attendance, webinar schedules, for example.
· Be a part of creating a Client Success culture by advocating for the client cross-functionally and translating business/product needs to internal teams.
· Responsibly received, transmit and handle consumer and customer data per company data handling agreements, work procedures and policies.
· Review and follow data privacy practices, and company policies and guidelines.
· Additional duties as assigned
What You Bring:
- Bachelor’s degree with 1-3 years of experience, or equivalent combination of education and/or experience.
- 2+ years in customer-service oriented role, at least 1 year in marketing or account management based role preferred
- Salesforce experience is a plus
- Strong empathy for customers and passion for revenue and growth
- Understands and sees value in client success activities: onboarding, training, engagement, revenue expansion, and support
- Innovative in process and technology
- Excellent organization, project management, and time management skills
- Superior communication and presentation skills – orally and in writing
- Must be eligible to legally work in the United States.
Force Marketing and its family of brands is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Force Marketing
Related jobs:
Crew Needed for Vertical Shoot
Job Description
A production team is hiring experienced crew members for an upcoming vertical-format shoot. This project requires creative, reliable professionals who can collaborate effectively and support a smooth, visually strong production. Crew will work closely with the director and department leads to help execute this multi-day shoot.
Job Responsibilities
-
Contribute to a professional vertical-format production
-
Collaborate with the director and production team
-
Execute job-specific duties based on assigned position
-
Maintain efficiency, communication, and professionalism throughout the shoot
Requirements
-
Experienced professionals for the following roles:
-
Wardrobe Stylist
-
Production Designer
-
First Assistant Director (First AD)
-
Hair & Makeup Artist (HMU)
-
-
Must be available for the full shoot window, Dec 5–13
-
Able to work collaboratively in a fast-paced environment
Compensation
-
Rate based on experience (provide in submission)
Camera Crew for Short Production Shoot
Job Description:
A small production is seeking a three-person camera crew for a short filming session. This project requires reliable crew members who can work efficiently, collaborate smoothly, and capture high-quality footage within a fast-paced environment. Ideal applicants should have experience operating camera equipment and working as part of a coordinated production team.
Job Responsibilities:
-
Film a short project over a 4–5 hour session
-
Operate cameras and support equipment as needed
-
Work collaboratively with the team to capture clean, usable footage
-
Follow direction from the production lead
-
Maintain professionalism and efficiency throughout the shoot
Requirements:
-
Three-person camera crew
-
Experience in filming or production preferred
-
Able to work collaboratively and take direction
-
Must be available for the scheduled shoot
Compensation:
-
Paid opportunity (rate provided upon selection)
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities