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Tax Filing Client Manager

$$$

Our client is currently seeking a Tax Filing Client Manager

Fully Remote

6-month contract

As Tax Filing Client Manager duties include, but are not limited to, the following:

– Manage all aspects of client interaction for tax filing workstream

– Meeting facilitation – Point of escalation for any Tax Filing related client issues

– Addresses escalations and works to resolve issues and prevent further escalation.

– Resolves/Pushes open items to resolution in line with Tax Filing POV.

– Responsible for overall client delivery and satisfaction in Tax Filing.

– Educates & coaches associates and clients and provides subject matter expertise related to tax filing.

– Liaison with various teams for items related to tax filing, compliance changes, etc

– Coordinate testing for Deposit and Reconciliation processes for updated interfaces

– Monitor and audit various tasks to identify trends and process improvement opportunities

– Variance analysis control point when issue needs escalation or analysis

– Communicate complex issues to clients as needed

– Respond to direct inquiries from Client/Payroll teams – represent TFSS in meetings

– Support and provide research on compliance and regulatory issues and escalates when needed

– Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution

– Coordinate and/or provide needed training for new associates or processes

– Work and support implementation of new clients – Onshore and Offshore

– supporting / overseeing ongoing operations – Compile, report and analyze metrics

Qualifications

– Advanced understanding of payroll and tax and/or related subject matter desired

– Minimum of 5 years’ experience in payroll tax filing related field

– Advanced understanding of regulatory and legislative guidelines desired.

– Ability to work under tight deadlines managing multiple tasks

– Excellent work ethic – Attention to detail

– Strong verbal & written communication skills

– Team player with ability to coordinate effort

– Strong computer skills with current technical knowledge

The Judge Group

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Expiration date:
11-03-2023

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