Our client is currently seeking a Tax Filing Client Manager
Fully Remote
6-month contract
As Tax Filing Client Manager duties include, but are not limited to, the following:
– Manage all aspects of client interaction for tax filing workstream
– Meeting facilitation – Point of escalation for any Tax Filing related client issues
– Addresses escalations and works to resolve issues and prevent further escalation.
– Resolves/Pushes open items to resolution in line with Tax Filing POV.
– Responsible for overall client delivery and satisfaction in Tax Filing.
– Educates & coaches associates and clients and provides subject matter expertise related to tax filing.
– Liaison with various teams for items related to tax filing, compliance changes, etc
– Coordinate testing for Deposit and Reconciliation processes for updated interfaces
– Monitor and audit various tasks to identify trends and process improvement opportunities
– Variance analysis control point when issue needs escalation or analysis
– Communicate complex issues to clients as needed
– Respond to direct inquiries from Client/Payroll teams – represent TFSS in meetings
– Support and provide research on compliance and regulatory issues and escalates when needed
– Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution
– Coordinate and/or provide needed training for new associates or processes
– Work and support implementation of new clients – Onshore and Offshore
– supporting / overseeing ongoing operations – Compile, report and analyze metrics
Qualifications
– Advanced understanding of payroll and tax and/or related subject matter desired
– Minimum of 5 years’ experience in payroll tax filing related field
– Advanced understanding of regulatory and legislative guidelines desired.
– Ability to work under tight deadlines managing multiple tasks
– Excellent work ethic – Attention to detail
– Strong verbal & written communication skills
– Team player with ability to coordinate effort
– Strong computer skills with current technical knowledge
The Judge Group
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