Sharesale
Log InSign Up
HomeGuest Experience Coordinator

Guest Experience Coordinator

$$$

Job Title: Guest Experience Coordinator

Job Highlights

The Guest Experience Coordinator will collaborate with the Director of Patron Experience and Guest Experience Manager to ensure the customer experience is memorable. Develop plans and support training/policies to ensure the elimination or reduction of hassle factors. Continually seek to improve and innovate for the benefit of our customers by reacting to feedback and collaborating with partners internally and externally.

Join Us!

We are looking for talented, passionate, dedicated people who are eager to make contributions to our

community and our mission.

Concerned you do not meet every single requirement listed? Apply! We know that some people are less likely to apply for a job if they don’t think they meet 100% of the requirements. At HGO, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this position but your experience doesn’t align perfectly, we encourage you to apply! You may be just the right candidate for this position or another role at HGO.

About the Houston Grand Opera

The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.

Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand.

We are passionate about building and sustaining an inclusive and equitable working environment for all company members. We believe every team member enriches our diversity by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences.

Compensation and Benefits

The starting salary for a candidate who meets the minimum requirements of the position is $42,000. We offer robust benefits to full-time employees, including:

  • Comprehensive and affordable health benefits, including medical, dental, and vision insurance; a high-deductible healthcare plan with an employer funded health savings account; a flexible savings account; an employee assistance program; and employer-paid life, short-term and long-term disability insurance.
  • Generous paid time off including vacation, wellness, parental leave, and scheduled and flexible holidays.
  • 403b retirement plan with employer match.
  • Flexible work schedule.
  • Hybrid work environment.
  • Professional development fund and opportunities.
  • Discounted parking in the Theater District garage and nearby lots plus easy access to Metro transportation.
  • Free tickets to our mainstage and community productions and events.

Key Responsibilities

  • Work with Guest Experience Manager to manage the front of house team (including liaison of a House Manager, Assistant House Manager, and team of Guest Services Representatives) by communicating policies and procedures to ensure that HGO customers have the best experience possible during events.
  • As requested, serve as the organization’s customer service lead at events, dealing with any escalated issues and making decisions as needed.
  • Schedule all front of house staff for performances including Guest Services. EMTs, and police officers. Ensure all parties are knowledgeable about their responsibilities and the elements particular to each event. Help create a welcoming and inspiring environment for these parties on event nights.
  • Process invoices and payroll for all front of house staff including timely and accurate approval of timesheets and invoices.
  • Support Guest Experience Manager, Human Resources and partners in recruiting and hiring staff.
  • Support training for those who interact with HGO customers, including part-time and contract staff, internal colleagues, and external partners. Execute process for auditing operations, providing actionable feedback, and reinforcing desired performance.
  • Assist the Guest Experience Manager in efforts to create a memorable, share-worthy, and entertaining experience for guests.
  • Communicate with Houston First, Levy, and other building partners to ensure all are informed of HGO needs and plan for circumstances related to each performance.
  • Work with the Guest Experience Manager to create post-event recaps that track the overall experience, capturing data from the day, best practices, opportunities for improvement and issues that need immediate resolution. Ensure recaps are appropriately distributed and appropriate actions are taken in a timely manner.
  • Lead inventory management efforts for Opera Cues, our event program.
  • Assist Customer Care Center in answering customer inquiries and finding solutions for feedback we receive via surveys, staff feedback, etc.
  • Provide activation and event support to entire Audiences team when needed, including efforts to expand to new audiences, sell tickets, or deliver on Subscriber benefits.
  • Provide Administrative support to the Patron Experience team as requested including data entry, report generation, inventory, organizing, accounting tasks, and other office management duties as requested.
  • Additional responsibilities as assigned by the Chief Marketing and Experience Officer, Director of Patron Experience and Guest Experience Manager.

Qualifications

  • Bachelor’s degree preferred.
  • 1-3 years of experience in guest services, event services, hospitality or relevant field required.
  • Proficient in the use of computers to include knowledge of Microsoft Office software.
  • Experience managing part-time and contract staff a plus.
  • Experience working in a theater, concert hall, or similar venue a plus.
  • Must be available to work a flexible work schedule to include nights and weekends.

Other Skills and Abilities

Must be a highly motivated and meticulous self-starter with ability to balance numerous tasks and deadlines within a brisk day-to-day pace. Must be able to communicate effectively at all levels. Must be a team player and creative thinker. Must be flexible and able to manage their schedule and prioritize workflow.

Physical Demands

The physical demands described here are representative of those we consider important for an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Guest Experience Coordinator will need to be able to stand for long periods of time and lift up to 25 lbs. Coordinator positions also require sitting for long periods of time, repeating the same movements, and use of their hands to handle, control, or feel objects and tools. It is important for Coordinators to be able to see details of objects that are less than 20 (twenty) inches away, communicate clearly so listeners can understand, and understand the speech of another person.

Equal Opportunity

Houston Grand Opera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations. HGO will not tolerate discrimination or harassment based on any of these characteristics. HGO encourages applicants of all ages.

Houston Grand Opera

Related jobs:

Job Description
A non-union micro short film is seeking professional crew members for a one-day shoot in Orlando, FL. This is a paid opportunity to join a passionate and collaborative set with a focus on quality production and creative execution. Crew members will also receive IMDb credit for their work.

Job Responsibilities

  • Camera Operator: Must provide and operate a personal 4K camera for all production needs

  • Sound Recordist/Boom Operator: Handle on-set audio recording and boom operation

  • Collaborate with the director and team to ensure smooth shoot execution

  • Arrive on time and prepared for a one-day shoot on July 13th

Requirements

  • Must be based in or able to work in Orlando, FL

  • Experience with film/short-form content preferred

  • Equipment-ready (applicable to camera role)

  • Dependable, team-oriented, and professional attitude

  • Available on July 13th for the full day

Compensation

  • Paid opportunity (rate TBD upon contact)

  • IMDb credit provided

Job Description
A vibrant and comedic 30-minute mockumentary pilot centered on the quirky staff of a fictional country club is currently in post-production. The team is seeking a talented Colorist and Sound Designer to bring the final polish to this fun, fast-paced project. This is a great opportunity for creatives who love character-driven comedy and want to help elevate a playful, narrative piece to broadcast-ready quality.

Job Responsibilities

  • Colorist:
    • Perform color correction and color grading to enhance mood and visual consistency
    • Collaborate with director/editor to maintain visual tone and comedic pacing
    • Deliver final color output optimized for various platforms

  • Sound Designer:
    • Design and mix sound elements including dialogue, ambient effects, and transitions
    • Ensure sound levels and quality are balanced throughout the episode
    • Add comedic sound cues and timing adjustments as needed

Requirements

  • Proven experience working on short films, pilots, or web series

  • Proficiency in industry-standard software (DaVinci Resolve, Pro Tools, etc.)

  • Strong sense of comedic timing and visual storytelling

  • Ability to work remotely or be based in Los Angeles

  • Availability starting early July

Compensation

  • Paid opportunity (rate based on experience)

  • Candidates should submit both their reel and rate for consideration

Job Description
The creative team behind the time-travel short PEGASUS is seeking passionate collaborators for a retro-themed pilot filming this fall in South Carolina. This is a non-paid, portfolio-building opportunity to join a studio-pitchable sci-fi production rooted in 1980s nostalgia. Ideal for creatives looking to gain on-set experience while helping bring a unique vision to life.

Job Responsibilities

Sound Mixer

  • Record high-quality audio during on-location shoots

  • Monitor sound levels and troubleshoot technical issues

  • Prior on-set experience preferred

Wardrobe Designer

  • Style cast members in authentic 1988 fashion

  • Source, adapt, or create retro garments to fit character profiles

  • Coordinate with director and art department for visual continuity

Requirements

  • Based in or able to work in South Carolina

  • Open to all experience levels, though experience is a plus

  • Must be collaborative, creative, and reliable

  • Enthusiasm for sci-fi storytelling and 1980s aesthetic preferred

Compensation

  • Unpaid (passion project)

  • Studio pitch exposure

  • Great for résumé and reel building

Job Description
A high-energy indie short film in the psycho thriller genre is seeking talented and passionate crew members for a production featuring high-profile leads. The shoot will take place in Atlanta, GA, and is open to local applicants only. If you’re ready to contribute your skills to a dark, gripping story with a powerful cast, this is your chance to be part of something cinematic and intense.

Positions Needed
• Director of Photography (own gear a major plus – women strongly encouraged to apply)

• Production Designer

• Costume Designer

• First Assistant Director

• Sound Mixer

• Set Production Assistants

Requirements
• Must be available for the full shoot: June 30 – July 3

• Local to Atlanta, GA

• Prior film set experience preferred for all roles

• Able to collaborate in a fast-paced, professional production environment

Compensation
• Paid (rate to be discussed upon application)

Job Description
A dynamic TV production is seeking a dedicated Production Coordinator to support a fast-paced shoot near Stamford, CT. This role involves a mix of in-office pre-production and on-location fieldwork. If you’re organized, communicative, and thrive in both office and outdoor environments, this is a fantastic opportunity to be part of a hands-on television production.

Job Responsibilities
• Coordinate logistics and scheduling for both pre-production and shoot phases

• Work closely with producers and crew to manage daily operations

• Ensure equipment, documents, and supplies are organized and delivered as needed

• Support outdoor rural shoots with field coordination and on-the-ground problem solving

Requirements
• Must be available from the week of June 16 through approximately August 10

• Able to work in-office in Stamford, CT for at least 3 days a week from June 16 to July 4 (2 days WFH)

• Fully available in the field from July 6 through August 10

• Experience coordinating rural outdoor shoots preferred

• Must be organized, proactive, and able to work independently in a fast-paced environment

Compensation
• Competitive pay based on experience

• 8-week commitment with hybrid and fieldwork flexibility

Job Description:
Join the creative team behind Something Greater, a hybrid drama/music video student thesis project by director Brett Kilheffer, featuring music from Josh Kain. This 8-minute short film blends cinematic storytelling with music video aesthetics and explores themes of redemption, addiction, fatherhood, and second chances.

The production takes place in the LA area and is looking for passionate, collaborative crew members interested in working on an emotionally resonant, visually rich student film.

Job Responsibilities:

  • Production Designer: Provide vision and create environments that reflect the mood and story.

  • BTS Photographer: Capture high-quality behind-the-scenes content.

  • Set Dresser: Help build and dress sets for each scene.

  • Grips: Assist with rigging, setup, and support for the camera and lighting departments.

  • Production Assistant (PA): Support all departments and help ensure smooth operations on set.

Requirements:

  • Availability from June 18 to 22

  • Based in or able to work locally in the LA area

  • Resume and/or reel required for Production Designer and BTS Photographer roles

  • Enthusiastic team player with a collaborative spirit

Compensation:

  • Copy/Credit/Meals

  • Unpaid (Student Thesis)

Job Description
A mini-documentary rooted in a powerful family history is seeking passionate crew members to join a meaningful low-budget project. The film will explore the legacy of Dr. James Still, a Black doctor known as “the doctor of the pines,” and William Still, a pivotal figure in the Underground Railroad and a supporter of Harriet Tubman. This intimate and historical storytelling piece needs creative collaborators who are eager to bring depth and authenticity to Black history through documentary filmmaking.

Job Responsibilities

  • Set up and operate cameras for on-location interviews and B-roll

  • Manage lighting equipment to ensure proper tone and mood for various scenes

  • Execute color correction and grading to achieve consistent visual storytelling

  • Edit raw footage into cohesive and emotionally resonant segments

Requirements

  • Prior experience in documentary production preferred

  • Strong interest in historical and cultural storytelling

  • Ability to work with minimal resources and maintain quality

  • Collaborative spirit and creative problem-solving skills

  • Access to personal equipment is a plus

Compensation

  • Low-budget production (passion project)

  • Meals and credit provided

  • Ideal for individuals looking to build a meaningful portfolio

Job Description
A surreal, festival-driven psychological horror short film is seeking dedicated crew members to help bring an intense, symbolic story to life. Titled Lost in Nightmares, this indie project explores grief, obsession, and fractured reality through striking visual storytelling. Ideal for creatives looking to gain IMDb credit, portfolio material, and experience with meaningful, genre-defying work.

Job Responsibilities
Grip:

  • Assist with camera support and lighting setup

  • Ensure safe and efficient execution of technical on-set operations

Assistant Director (AD):

  • Oversee on-set scheduling and crew coordination

  • Maintain workflow and ensure production stays on track

Script Supervisor:

  • Track continuity, script changes, and scene coverage

  • Work closely with the director to ensure script integrity during filming

Requirements

  • Passion for indie film and surreal storytelling

  • Collaborative and punctual team player

  • Previous experience preferred but not mandatory

  • Must be available for shoot dates (TBD)

  • Strong interest in building portfolio content and film festival exposure

Compensation

  • Unpaid role

  • IMDb credit

  • On-set meals provided

  • Portfolio-building opportunity on a stylized, cinematic short

Job Description
A commercial production is hiring experienced, local crew members for a one-day shoot in Blacksburg, Virginia. The shoot will take place across two locations and is open only to local hires. This is a great opportunity for professionals in lighting, camera, and production to work on a fast-paced commercial set.

Job Responsibilities

  • Execute lighting setup and support on set (Gaffer/Lighting Technician)

  • Manage camera focus and assist with lens changes and gear (1st AC)

  • Support general production operations, errands, and crew coordination (PA)

  • Ensure timely arrival and efficient execution of tasks

Requirements

  • Local to Blacksburg, VA

  • Relevant on-set experience in assigned role

  • Production Assistants must have a personal vehicle

  • Availability for the full shoot day

  • Reel and gear list preferred (if applicable)

Compensation

  • Gaffer/Lighting Technician: $550/day

  • 1st Assistant Camera (1st AC): $400/day

  • Production Assistant (PA): $375/day

Model Recruiters for Fashion and Talent Agency

Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.

Job Responsibilities

  • Identify and recruit potential modeling talent through online platforms and personal networks
  • Build and maintain a pipeline of qualified candidates for agency representation
  • Conduct initial outreach and guide talent through the application process
  • Attend weekly calls and monthly virtual meetings for team updates and support
  • Stay informed on trends in the modeling and entertainment industries

Requirements

  • Must be 18 or older
  • Familiarity with the fashion or modeling industry preferred
  • Self-driven, organized, and results-oriented
  • Smartphone and/or computer required for daily communication
  • Able to work independently with minimal supervision

Compensation

  • Commission-based pay structure with unlimited earning potential
  • 90% remote flexibility
  • Access to an established network within the Atlanta modeling market
  • Ongoing mentorship and brand-building opportunities

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
08-24-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!