Job Title: Guest Experience Coordinator
Job Highlights
The Guest Experience Coordinator will collaborate with the Director of Patron Experience and Guest Experience Manager to ensure the customer experience is memorable. Develop plans and support training/policies to ensure the elimination or reduction of hassle factors. Continually seek to improve and innovate for the benefit of our customers by reacting to feedback and collaborating with partners internally and externally.
Join Us!
We are looking for talented, passionate, dedicated people who are eager to make contributions to our
community and our mission.
Concerned you do not meet every single requirement listed? Apply! We know that some people are less likely to apply for a job if they don’t think they meet 100% of the requirements. At HGO, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this position but your experience doesn’t align perfectly, we encourage you to apply! You may be just the right candidate for this position or another role at HGO.
About the Houston Grand Opera
The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.
Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand.
We are passionate about building and sustaining an inclusive and equitable working environment for all company members. We believe every team member enriches our diversity by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences.
Compensation and Benefits
The starting salary for a candidate who meets the minimum requirements of the position is $42,000. We offer robust benefits to full-time employees, including:
- Comprehensive and affordable health benefits, including medical, dental, and vision insurance; a high-deductible healthcare plan with an employer funded health savings account; a flexible savings account; an employee assistance program; and employer-paid life, short-term and long-term disability insurance.
- Generous paid time off including vacation, wellness, parental leave, and scheduled and flexible holidays.
- 403b retirement plan with employer match.
- Flexible work schedule.
- Hybrid work environment.
- Professional development fund and opportunities.
- Discounted parking in the Theater District garage and nearby lots plus easy access to Metro transportation.
- Free tickets to our mainstage and community productions and events.
Key Responsibilities
- Work with Guest Experience Manager to manage the front of house team (including liaison of a House Manager, Assistant House Manager, and team of Guest Services Representatives) by communicating policies and procedures to ensure that HGO customers have the best experience possible during events.
- As requested, serve as the organization’s customer service lead at events, dealing with any escalated issues and making decisions as needed.
- Schedule all front of house staff for performances including Guest Services. EMTs, and police officers. Ensure all parties are knowledgeable about their responsibilities and the elements particular to each event. Help create a welcoming and inspiring environment for these parties on event nights.
- Process invoices and payroll for all front of house staff including timely and accurate approval of timesheets and invoices.
- Support Guest Experience Manager, Human Resources and partners in recruiting and hiring staff.
- Support training for those who interact with HGO customers, including part-time and contract staff, internal colleagues, and external partners. Execute process for auditing operations, providing actionable feedback, and reinforcing desired performance.
- Assist the Guest Experience Manager in efforts to create a memorable, share-worthy, and entertaining experience for guests.
- Communicate with Houston First, Levy, and other building partners to ensure all are informed of HGO needs and plan for circumstances related to each performance.
- Work with the Guest Experience Manager to create post-event recaps that track the overall experience, capturing data from the day, best practices, opportunities for improvement and issues that need immediate resolution. Ensure recaps are appropriately distributed and appropriate actions are taken in a timely manner.
- Lead inventory management efforts for Opera Cues, our event program.
- Assist Customer Care Center in answering customer inquiries and finding solutions for feedback we receive via surveys, staff feedback, etc.
- Provide activation and event support to entire Audiences team when needed, including efforts to expand to new audiences, sell tickets, or deliver on Subscriber benefits.
- Provide Administrative support to the Patron Experience team as requested including data entry, report generation, inventory, organizing, accounting tasks, and other office management duties as requested.
- Additional responsibilities as assigned by the Chief Marketing and Experience Officer, Director of Patron Experience and Guest Experience Manager.
Qualifications
- Bachelor’s degree preferred.
- 1-3 years of experience in guest services, event services, hospitality or relevant field required.
- Proficient in the use of computers to include knowledge of Microsoft Office software.
- Experience managing part-time and contract staff a plus.
- Experience working in a theater, concert hall, or similar venue a plus.
- Must be available to work a flexible work schedule to include nights and weekends.
Other Skills and Abilities
Must be a highly motivated and meticulous self-starter with ability to balance numerous tasks and deadlines within a brisk day-to-day pace. Must be able to communicate effectively at all levels. Must be a team player and creative thinker. Must be flexible and able to manage their schedule and prioritize workflow.
Physical Demands
The physical demands described here are representative of those we consider important for an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Guest Experience Coordinator will need to be able to stand for long periods of time and lift up to 25 lbs. Coordinator positions also require sitting for long periods of time, repeating the same movements, and use of their hands to handle, control, or feel objects and tools. It is important for Coordinators to be able to see details of objects that are less than 20 (twenty) inches away, communicate clearly so listeners can understand, and understand the speech of another person.
Equal Opportunity
Houston Grand Opera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations. HGO will not tolerate discrimination or harassment based on any of these characteristics. HGO encourages applicants of all ages.
Houston Grand Opera
Related jobs:
Job Description
Join the B2E team on-site for a high-energy weekend working the Simple Minds and Ringo Starr concerts in New York City. This exciting opportunity offers competitive pay, hotel accommodations, and a fast-paced, music-filled environment. Ideal for individuals experienced in live event staffing and passionate about entertainment.
Job Responsibilities
-
Support concert operations in Auto PS role
-
Assist with guest management and crowd coordination
-
Ensure smooth check-ins, directions, and general attendee support
-
Uphold event safety and professionalism
-
Collaborate with event coordinators to maintain smooth on-site logistics
Requirements
-
Must be available on both June 14 and June 15
-
Must be located in or able to travel to New York City
-
Prior experience in event staffing preferred
-
Excellent communication and customer service skills
-
Able to stand for extended periods and work in high-energy environments
Compensation
-
$250 per day
-
Hotel accommodations provided
-
5-hour shifts (4 PM – 9 PM)
-
Travel/lodging support included
Job Description
A captivating psychological horror short film is looking for three motivated and reliable Production Assistants to support various departments during filming. Titled LOST IN NIGHTMARES, the project explores themes of grief and obsession in a surreal and emotionally gripping story. This is an excellent entry-level opportunity for those looking to gain hands-on experience in film production and earn IMDb credit.
Job Responsibilities
-
Assist with on-set logistics including setup, takedown, and organization
-
Support crew members across departments (camera, art, wardrobe, etc.)
-
Help manage crowd control, background talent, and equipment
-
Run errands and perform general tasks as directed by AD or UPM
-
Maintain a positive, can-do attitude throughout the shoot
Requirements
-
No prior experience required, but on-set familiarity is a plus
-
Ability to follow instructions and adapt quickly to changing needs
-
Strong communication and teamwork skills
-
Must be punctual, dependable, and energetic
-
Available for filming in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Valuable on-set experience and networking opportunity
Job Description
A visually bold and emotionally intense psychological horror short film is seeking a skilled Grip to support the camera and lighting departments on set. Titled LOST IN NIGHTMARES, the project tells a chilling story of grief and obsession as reality unravels. This is a great opportunity to contribute to the visual impact of a high-concept indie film while gaining IMDb credit.
Job Responsibilities
-
Set up, adjust, and strike lighting and rigging equipment
-
Assist camera team with movement, stability, and support gear
-
Ensure safe handling of equipment throughout the shoot
-
Collaborate with the Director of Photography and Gaffer
-
Respond quickly to on-set technical and physical needs
Requirements
-
Previous experience as a Grip or strong familiarity with grip duties
-
Understanding of lighting rigs, flags, dollies, and grip tools
-
Ability to lift and move equipment safely and efficiently
-
Team player with a proactive attitude on set
-
Availability for filming in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Portfolio-building opportunity on a high-visual-impact film
Job Description
A gripping new psychological horror short film is now casting for a detail-oriented Script Supervisor. The project, LOST IN NIGHTMARES, explores the descent into obsession and fractured reality following a personal tragedy. The ideal candidate will ensure continuity, accuracy, and clear documentation across all scenes while supporting the director in tracking the story’s progression throughout production.
Job Responsibilities
-
Maintain detailed continuity notes on props, wardrobe, blocking, and timing
-
Track script changes and ensure consistency across takes
-
Record shot timings and take notes for the editor
-
Collaborate closely with the director, camera department, and editor
-
Create and maintain a daily script report for production
Requirements
-
Previous experience as a Script Supervisor or familiarity with the role
-
Strong attention to detail and organizational skills
-
Ability to work long hours on set and adapt quickly to changes
-
Effective communication and a collaborative attitude
-
Available for filming in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
On-set meals provided
-
Access to footage for reel or portfolio building
Job Description
An upcoming psychological horror short film is seeking a driven and organized 1st Assistant Director (1st AD) and/or Unit Production Manager (UPM) to join the crew. The film, LOST IN NIGHTMARES, tells a dark and gripping story of grief, obsession, and fractured reality. This is an opportunity for a highly motivated individual to manage on-set logistics and support the director in executing a visually intense and emotionally powerful production.
Job Responsibilities
-
Break down the script and create a detailed shooting schedule
-
Coordinate daily shoot logistics, call sheets, and time management
-
Act as the primary liaison between the director and crew on set
-
Manage crew coordination and keep the production on track
-
Support pre-production planning and ensure smooth execution during filming
Requirements
-
Prior experience as a 1st AD, UPM, or similar role in film production
-
Excellent time management, communication, and leadership skills
-
Ability to work under pressure and problem-solve on the fly
-
Knowledge of Miami, FL locations is a plus
-
Must be available for filming August 8–10 in Miami
Compensation
-
IMDb credit
-
Meals provided on set
-
Access to footage for professional reel and portfolio
Job Description
A visionary short film titled LOST IN NIGHTMARES is searching for a talented and resourceful Production Designer / Art Director / Props Coordinator. This psychological horror project explores obsession and grief through a surreal lens. We’re looking for a creative collaborator who can help craft the film’s visual world—from eerie set pieces to emotionally charged spaces—supporting the director’s unique vision.
Job Responsibilities
-
Design and oversee the overall visual look of the film
-
Collaborate with the director and cinematographer to achieve a consistent tone and mood
-
Source, build, and manage props, set dressing, and design elements
-
Coordinate with wardrobe and makeup departments for cohesive styling
-
Work within budget constraints and creatively solve production design challenges
Requirements
-
Prior experience as a Production Designer or Art Director in film or theater
-
Strong eye for detail and understanding of horror/surreal aesthetics
-
Ability to work efficiently within a small, focused crew
-
Portfolio or images of past work (required)
-
Availability for on-location shoot in Miami, FL (August 8–10)
Compensation
-
IMDb credit
-
Meals provided on set
-
Portfolio footage for future opportunities
Job Description
A bold psychological horror short film is casting a creative and detail-driven Costume Designer / Wardrobe Stylist to develop the visual identity of its characters. LOST IN NIGHTMARES tells a chilling story of a man unraveling in grief and obsession. This is a unique opportunity to help shape the eerie tone and surreal aesthetic of a character-driven narrative.
Job Responsibilities
-
Design and coordinate costumes in line with the film’s emotional and psychological themes
-
Collaborate with the director and production designer to build cohesive character looks
-
Source, create, and alter wardrobe pieces as needed
-
Maintain costume continuity throughout the shoot
-
Oversee fittings and ensure wardrobe readiness each shooting day
Requirements
-
Experience as a costume designer or wardrobe stylist on film or theater projects
-
Strong creative eye and understanding of color, symbolism, and period styles
-
Ability to work within a limited budget and think resourcefully
-
Portfolio or previous work samples required
-
Available to work in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Footage for portfolio or reel enhancement
Job Description
A surreal psychological horror short film is now casting a skilled Makeup Artist with strong SFX experience to bring emotional and visual depth to its characters. Titled LOST IN NIGHTMARES, the story explores the unraveling psyche of a man haunted by grief and hallucination. If you’re passionate about creating character-defining looks and subtle-to-intense horror effects, this role is your canvas.
Job Responsibilities
-
Design and apply character-appropriate makeup looks for a range of emotional and physical states
-
Create subtle and dramatic SFX makeup to support the horror aesthetic
-
Collaborate with the director, costume designer, and production team on cohesive visuals
-
Maintain continuity and touch-ups throughout shooting days
-
Ensure cleanliness and organization of all tools and materials on set
Requirements
-
Experience in both standard and SFX makeup for film or theater
-
Portfolio showcasing past work, especially horror/SFX looks
-
Ability to work efficiently under time constraints
-
Excellent attention to detail and creative problem-solving
-
Availability to work on-location in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Portfolio material for future gigs
Job Description
A visionary psychological short film, Lost in Nightmares, is seeking a skilled 1st Assistant Camera (1st AC) to join its production team. This stylized horror piece follows a grief-stricken man unraveling through a dreamlike reality after discovering a mysterious video. The project demands visual precision, creative energy, and a team-first attitude. This is a non-paid role offering IMDb credit and portfolio material.
Job Responsibilities
-
Pull and maintain focus on moving subjects in high-tension, surreal sequences
-
Assist the Director of Photography with camera setups, lenses, and filters
-
Handle slating, equipment checks, and digital data hand-offs
-
Support the camera team in maintaining smooth, visually consistent footage
Requirements
-
Based in or able to travel to Miami, FL
-
Must be available August 8–10, 2025
-
Strong understanding of camera systems, lenses, and on-set workflow
-
Ability to work under pressure and adapt quickly in an indie production setting
-
Prior experience preferred; reel or references encouraged
Compensation
-
Unpaid role
-
IMDb credit
-
Meals provided during production
-
Access to final edited material for reels and portfolio use
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities