crew lead / studio manager (minneapolis digital fulfillment studio)

about the crew lead role:

the soona crew lead is an expert executor of exceptional quality ecommerce content, a superior manager of photo and video creatives and has an appreciation for and understanding of customer experience and how great content drives business outcomes both for customers and the company.

the crew lead is the creative heart and brains of the studio. a commanding people-person, the crew lead is the creative leader and mentor of that location and ensures that the crew is set up for success. on top of being a crew leader and manager, they also need to have expert understanding and ability to produce photography, videography, lighting, and set design as well as manage customer experience.

this is a full-time position located in minneapolis. this role will report within the creative department.

about soona:

soona makes it possible for brands to create professional photo and video starting at $39. our studio stores give customers a playground for creating their content and our anytime platform makes it possible for any product company in the US to experience a remote shoot. we are creating a fast casual content revolution!

Requirements

an ideal candidate can:

• mentor and manage studio creative team(s) of high-performing photographers and videographers including expectation setting, performance management, training, retention and morale
• partner with the studio client experience manager to teach and better team’s client interaction, customer experience skills and translate customer inputs (or lack thereof)
• work cross departmentally and with studio team including the client experience manager, inventory coordinator, scheduler, production success specialist, customer enthusiast or otherwise to ensure clients and crew are set up for success and can meet or exceed customer needs while helping drive business goals
• analyze and ensure creative crew meets or exceeds soona core KPIs and continuously strive to improve these metrics
• interview, hire, onboard and train new creatives or other roles as needed in coordination with management or other internal resources
• execute exceptional content that delivers on or exceeds customer needs including utilizing various lighting styles and techniques to most effectively create high quality content
• maintain the holistic operation and production standards of the studio including basic facility needs, building security, and daily tasks as well as production time, pre-shoot prep, equipment and prop organization, inventory assistance, and overall orderliness. some lifting is required up to 30 lbs.
• think quick on their feet and take initiative to troubleshoot issues that arise on-set and internally with crew
• create and maintain a team atmosphere by demonstrating leadership and team rallying qualities
• demonstrate and appreciate the importance of inclusivity and diversity in teams

has experience in:

• 5+ years of full-time professional photography and videography
• 5+ years of direct people management, ideally with a creative staff
• 3+ years of customer service
• exceptional communication skills
• understanding of business foundations from revenue to margin
• ability to work in a spreadsheet and evaluate data

Benefits

we can offer:

• strong starting salary: $75,000 – 90,000
• benefits & perks + unlimited pto + killer culture
• really badass headshots

candidates should:

• share their favorite twitter or instagram feed in their cover letter

soona