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Unishippers

Customer Success Manager

Overview: Team driven environment, assisting customers with their daily shipping needs through email ticketing system, phone, and basic sales support.

Task Breakdown (Including but not limited to):

  • Quoting and Booking Shipments for Customers (LTL, Volume, UPS)
  • Vendor Routing
  • Voiding Shipments
  • Carrier Pick Up/Delivery ETA’s
  • Missed Pick Ups/Obtaining PRO Tracking Number
  • Tracking/Tracing In-Transit Shipments
  • Document Retrieval
  • Basic knowledge of Carrier Tariffs
  • Basic Billing/Dispute Knowledge
  • Assisting Customer with Re-Routes, Class/NMFC, and Industry Questions
  • OS&D (Missing/Damaged Freight) Investigation and Customer Assistance
  • Hazmat Freight
  • Hours: 10:30 AM – 7 PM, 11:30 AM – 8:00 PM

Salary: $40,000 base with opportunity for bonuses each quarter. Full benefit options and AMAZING culture & training!

Unishippers

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