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The Product Manager will have responsibility to deliver a digital product that power our client’s technology stack. This position will play a critical role in driving the 12-18 months roadmap for our consumer-facing digital solutions for our Customer Service domain.
Product Manager Responsibilities:
- Deliver a digital product that powers our client’s technology stack.
- Drive the 12-18 month roadmap for consumer-facing digital solutions in the Web.
- Prioritize consumer and business opportunities and assess business cases for capital investment.
- Define core business requirements and oversee the delivery of technology solutions from engineering partners.
- Review competitive landscape and business trends.
- Develop a roadmap of business/strategic opportunities and prioritize and sequence deliverables.
- Communicate vision and objectives to business stakeholders and engineering partners to establish cross-functional alignment.
- Balance deliverables against capital budget and engineering capacities.
- Provide transparency into work progress and monitor business impact.
- Report key learnings and future plans based on results.
Required Skills and Qualifications:
- Strategic mindset with the ability to execute tasks and projects effectively.
- Experience in complex services and solutions.
- Background in product management, program management, or solutions.
- Ability to react with urgency to situations requiring quick turnaround.
Knowledge, Skills, & Responsibilities
· Deep understanding of ecommerce business, consumer mindset, digital user experience, digital design frameworks and processes
· Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact
· Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams
· Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management)
· Deep knowledge of agile delivery principles
· Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements
· Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
· Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges
· Strong project/workflow management, prioritization, and negotiating skills
· Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines
· Passion for the restaurant industry and a strong desire to help shape the future at our client with entrepreneurial spirit
Self-starter personality who can operate with minimal supervision
The Intersect Group