Sentrics

Sentrics is seeking an experienced and motivated Product Manager to lead the development and management of our Ensure product line. In this role, you will be responsible for supporting the product strategy, driving its development, and ensuring its successful implementation and adoption within the senior living environment. You will collaborate closely with cross-functional teams to deliver reliable, user-friendly life-safety solutions that enhance the care and well-being of seniors while promoting independence.

Must reside in/near Quincy, MA or Ormond, FL

Key Responsibilities:

Product Management:

• Create and manage a detailed product roadmap, including feature timelines and milestones.
• Ensure timely and successful delivery of product releases by coordinating development, testing, and deployment efforts.

Product Development:

• Collaborate with engineering, design, and user experience teams to develop and prioritize product features and enhancements.
• Translate customer needs and market insights into detailed product requirements and user stories.

Cross-Functional Collaboration:

• Work closely with senior living community managers, caregivers, residents, and other stakeholders to understand their needs and gather feedback.
• Collaborate with sales and marketing teams to create effective messaging, sales tools, and marketing materials.
• Act as a product evangelist, internally and externally, by presenting the product’s value proposition to customers, partners, and stakeholders.

User Experience and Quality:

• Champion the user experience, ensuring that the products are intuitive, accessible, and user-friendly for seniors, caregivers as well as support technicians and product installers.
• Define and monitor key performance indicators (KPIs) to assess product performance and customer satisfaction.

Training and Support:

• Collaborate with training and support teams to develop materials and resources for training senior living staff and residents on using the eCall system effectively.

Qualifications:

• Bachelor’s degree in a related field; MBA or advanced degree is a plus.
• Proven experience (5+ years) in product management, preferably in the technology or healthcare industry.
• Familiarity with senior living communities and the challenges faced by seniors and caregivers.
• Strong project management skills and ability to lead cross-functional teams.
• Excellent communication, presentation, writing, and interpersonal skills.
• Strategic thinker with the ability to align product development with business goals.
• Experience with user-centered design principles and practices.

Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.

Sentrics