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About Segway Inc
Segway Inc, develops, manufactures, and sells personal electric transportation devices. Founded in 1999, Segway continues to be the worldwide leader in personal transportation, selling products in more than 80 countries and regions. Due to our innovative nature, we are experiencing growth and looking for talented individuals who want innovate with us!
Job responsibilities:
1, Responsible for after-sales service team and talent development;
2, Responsible for after-sales service work plan, standards, systems, procedures development and management
3, Responsible for after-sales customer satisfaction and customer loyalty research, analysis, improvement and etc.,
4, Responsible for after-sales operation management, mainly focusing on service capacity building, service standard formulation, service process construction and service order closed-loop;
5, Responsible for after-sales installation/maintenance service standards, service network technical training/technical support promotion
6, Responsible for after-sales parts management, parts planning, parts adjustment, warranty parts recycling, value-added product promotion and etc
7, Responsible for the construction, operation and management of regional after-sales service center
8, Responsible for after-sales service system construction
Requirements:
1, 5 yrs experience in after sales operation and team management
2, Bachelor of Science is preferred,
3, Ebike, appliance industry background is preferred
4, Proficient both in verbal and written English
5, over 3 years of experience in overseas after sales team management
6, Good team player, diplomatically and collaboratively work with diversely team
7, Able to build after sales service system
Salary range: 150k to 250k USD per year.
Segway