North Starr

Customer Success Manager

HotelTech SaaS platform

Miami, FL (On-site in office Mon-Fri in Downtown Miami)

Salary range: $70,000-$80,000

Join a seed funded international technology startup that is disrupting the hotel and hospitality industry. Their innovative SaaS marketplace solution is bringing digital transformation to the hospitality back office. We are now expanding and recruiting an ambitious customer success manager to join the team in Miami.

This is an opportunity to join at an early stage in the company’s growth as the second CSM on the team, working closely with the company leadership to help customers gain maximum value from the platform and ensuring high retention rates amongst your customer portfolio.

Requirements

• Previous experience in a customer success position in SaaS technology
• Strong desire to join a startup environment as part of a small and fast-growing team
• A great communicator who is able to explain new concepts in a clear and understandable manner
• Commercial mindset that helps to retain customers and identify new opportunities to expand product usage
• Quick to learn a new SaaS product/industry to effectively guide customers
• A background working with customers in hospitality, leisure, restaurants or eCommerce could be beneficial
• Able to work in the office alongside your colleagues Monday to Friday

What’s in it for you?

• Opportunity to join the team at the beginning of the journey, working closely with the senior leadership team to contribute to strategy and growth
• Fast career progression in a high potential startup
• Play a key role in a company disrupting the hospitality industry with innovative technology

North Starr